Cybertruck Delivery Hold Until April 23 -- Tesla Dealership Associate

[Kilee]

Just go to the top right of the app with the messenger icon. You can just start responding to a prior message and they will respond. Put your CT RN number in the text. OR call the support line 1 888 518 3752

No prior messages there so I don’t think it’ll let you send anything. I’ll try that number. Thanks

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[Kilee]

In the app on your main page of your Cybertruck there is a little chat bubble icon with 3 dots in it in the top right of the screen. Click on that and it will open your chat window. That is your Delivery Advisor chat In the subject in the top of the chat it will say "Cybertruck Order RN....."

No option to send a message. Probably because there was never a prior message. ?‍

 

[Woodrick]

Update on mine again, didn't receive a call today as the SC rep told me he would, and the central tesla line is saying call back inside business hours which are 7am-7pm PST which it is right now 5pm PST, so WTF is going on? I love this company and have been a shareholder since 2016, and I am heavily interested in providing customers with a great experience which will bring them back. Even I am ****ing pissed with this experience. This is my 4th Tesla and have never had such issues. I really hope Elon lasers in on these issues as I'm sure they are not only within the Cybertruck delivery experience.

VIN: 4 Apr
Delivered to SC (San Antonio): 18 Apr
Still wont give it to me even though it is paid and the rivet fix is completed.

Bullshit
---------Edits below-------
It is 7:36 here in Texas and I just received a call from the SC rep. I am eating crow right now because he is working now 1 1/2 hours after closing to try and get this solved. He said he will call again tomorrow morning to see if this can happen.

1) They are specifically keeping it from you, just because.

or

2) They are overwhelmed, have jobs to do and maybe yours hasn't had the hold lifted yet or maybe they have people in line in front of you


It's of course #1.

 

[Scurvmaster]

1) They are specifically keeping it from you, just because.

or

2) They are overwhelmed, have jobs to do and maybe yours hasn't had the hold lifted yet or maybe they have people in line in front of you


It's of course #1.

My post is informative and helpful to others in the same boat. Yours is not.

 

[Woodrick]

There is plenty of evidence on this thread and others of someone lighting a fire under the ass of a service center to get them to do something they could have already done but didn't. Your arguments leave no room for reasonable inquiry for when someone is getting a 100k product. This is not a delayed big Mac order. In the isaacson biography of musk it shows musk riding herd on everyone in his company to do better. Calling to ask when you are getting your truck isn't wrong especially with the lack of information they give combined with the short window to accept delivery. I would love to be your employee because I could sleep on the job and there seems to be no reason in your mind why anyone should question my productivity or lack thereof because you are assuming perfect work ethic and efficiency from the SC employees. There are certainly limits to reasonable inquiry but to say being a squeaky wheel makes no difference is demonstrably false in this setting and countless others.

But if they don't have the answer, they don't have the answer, no matter how many times that you ask them.
When they do have the answer for when you will be scheduled, they will reach out to you.

Store, Service, and Delivery Center employees know very little about things at Tesla. All they know is when your name pops up on the computer as something to process.

 

[SteelMyHeart]

But if they don't have the answer, they don't have the answer, no matter how many times that you ask them.
When they do have the answer for when you will be scheduled, they will reach out to you.

Store, Service, and Delivery Center employees know very little about things at Tesla. All they know is when your name pops up on the computer as something to process.

From @Avery21

"Update for me: So I kept my cool for one day and didn't call two days ago. Yesterday I couldn't take it and asked on the App for for an "update, please" about 10 minutes later, I got the call that it was ready. Picking it up today at 3pm! Was it ready the day prior and they just didn't call? Was it being fixed the day prior? Who knows. Again, no progress report unless I asked. Tesla can and should do better in these situations. The squeaky wheel absolutely works."

Do you really think they didn't know then all of a sudden they can deliver the next day? If they are as you say so overwhelmed and so busy and it takes so long to inspect and detail the truck then why such short notice and such quick turnaround time.

I am always polite to the SC people but let's be honest, they don't know the product well in general and the heterogeneity of information known and competency ranges so widely from SC to SC that to say they do a good job with communicating is quite a stretch.

My sc still doesn't have the stuff to fix the accelerator issues apparently but service centers further away from Gigatexas have already resumed delivery. Do you think that calls for an update or is the stock answer regardless of context that they should be left alone?

 

[Woodrick]

Update for me: So I kept my cool for one day and didn't call two days ago. Yesterday I couldn't take it and asked on the App for for an "update, please" about 10 minutes later, I got the call that it was ready. Picking it up today at 3pm! Was it ready the day prior and they just didn't call? Was it being fixed the day prior? Who knows. Again, no progress report unless I asked. Tesla can and should do better in these situations. The squeaky wheel absolutely works.

Or more than likely, since they seem to be clearing the backlog, the watched pot never boils.

Or let me put it another way, just because 1 of 100 calls worked, you assume that it was the calls that did it?

 

[AnthonyJ]

I’m getting my truck tomorrow or Friday because of my persistence and request for escalation. They just ordered the repair kit with overnight shipping. Without my “harassment” (actually just calmly asking every couple days what the deal was), it’s possible that the 8 trucks they have there would never be delivered. I did exactly what they asked, which was check in with the service manager on Wednesday.

Nevermind, not getting my truck today or Friday. Now they are saying the repair kit is showing an ETA of tomorrow at 5pm and they are thinking Monday delivery “if everything goes well”, whatever that means. I’m probably never getting this stupid truck.

 

[Woodrick]

From @Avery21

"Update for me: So I kept my cool for one day and didn't call two days ago. Yesterday I couldn't take it and asked on the App for for an "update, please" about 10 minutes later, I got the call that it was ready. Picking it up today at 3pm! Was it ready the day prior and they just didn't call? Was it being fixed the day prior? Who knows. Again, no progress report unless I asked. Tesla can and should do better in these situations. The squeaky wheel absolutely works."

Do you really think they didn't know then all of a sudden they can deliver the next day? If they are as you say so overwhelmed and so busy and it takes so long to inspect and detail the truck then why such short notice and such quick turnaround time.

I am always polite to the SC people but let's be honest, they don't know the product well in general and the heterogeneity of information known and competency ranges so widely from SC to SC that to say they do a good job with communicating is quite a stretch.

My sc still doesn't have the stuff to fix the accelerator issues apparently but service centers further away from Gigatexas have already resumed delivery. Do you think that calls for an update or is the stock answer regardless of context that they should be left alone?

Do you really think that they were waiting on you to call in?
Really? Your truck would have sat there for years without you calling in?

And now others have to wait a little longer....

 

[Woodrick]

Nevermind, not getting my truck today or Friday. Now they are saying the repair kit is showing an ETA of tomorrow at 5pm and they are thinking Monday delivery “if everything goes well”, whatever that means. I’m probably never getting this stupid truck.

Mine hasn't been fixed either, but picking up in Saturday.

 

[GetAHobby]

Been in communication with my delivery center and scheduled my beast for April 30th. Indianapolis, Indiana.

According to team, it’s their first Beast delivery in Indiana… FWIW.

I'm in Indy as well...just got my VIN yesterday. Faster than I anticipated!

 

[Hello4x]

I'm in Indy as well...just got my VIN yesterday. Faster than I anticipated!

Nice and congrats! Beast or AWD?

I counted 13 Cybertrucks at the service center (castleton mall) this weekend. The recall held things up a bit.

Your truck may be there already. They appear backed up on deliveries. The detailer said they were a lot of work to clean ?

 

[SteelMyHeart]

Do you really think that they were waiting on you to call in?
Really? Your truck would have sat there for years without you calling in?

And now others have to wait a little longer....

The fundamental principle of humanity is that people will do the least amount of work in a day possible that they can get away with. The plus or minus on deliveries per day can be quite large depending on work culture and individual motivation IMHO.

You are very short-sighted and haven't seem to have given much thought to buyer perspective at all. Imagine Tesla tells you a delivery window, then doesn't communicate, you trust it and get a 100k loan. Then delivery window is missed, regardless of the validity of the reason, and loan expires. Now the buyer has to get another credit check (lowers your score) and interest rate may fluctuate. If you wait until last minute for loan and then tesla gives your truck to someone else because you didn't fit 3 day delivery window. Is that ok?

A buyer flies back from overseas because tesla makes it hard to use a power of attorney for vehicle pick up and then truck isn't ready and there is no communication. Is that ok?

A buyer shows up to delivery only for it to be cancelled because a known issue with the truck that sc knew about but didn't communicate to buyer wasn't fixed in time. So it's OK for the buyer to take time off work for nothing because sc couldn't get their shit together?

In the age of tech, especially with tesla, even a bot that has access to vin and build data and expected delivery date or date when rivet fix will arrive would be quite easy to set up. Then your selfless heroes, the SC employees, could go on saving the world uninterrupted.

The reason the communication is so shitty is because tesla has correctly figured their product is still worth the bullshit but that doesn't mean we should be OK with it or that simple steps couldn't be taken to enhance delivery experience.

 

[GetAHobby]

Nice and congrats! Beast or AWD?

I counted 13 Cybertrucks at the service center (castleton mall) this weekend. The recall held things up a bit.

Your truck may be there already. They appear backed up on deliveries. The detailer said they were a lot of work to clean ?

AWD...decided to put the extra cash towards extended battery (we pull a boat), wrap and wheels.

Would be amazing if its already there - I have not even seen one in person yet...LOL

 

[Hello4x]

AWD...decided to put the extra cash towards extended battery (we pull a boat), wrap and wheels.

Would be amazing if its already there - I have not even seen one in person yet...LOL

Smart!

If you get a chance, swing by. They are much cooler in-person IMO.

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