Is this acceptable service for a truck that costs over $100k

[vmelikyan]

Recently I took my cybertruck in for a service appointment to fix wiggly/loose tailgait when closed and the charge port was making a loud clicking noise every time it opened. It turned out there were about 13 other bulletins they needed to address, one of which was to replace the bed side plastic pieces "Sail Appliques". After one day the service notified me that the repairs are complete and I went and picked up the truck.

1. The side plastic pieces are loose and wavy, they stick out at some parts and are loose at others (see the pictures)
2. They supposedly adjusted the tailgate bumpstops, now it is not even aligned when closed and there is massive gap which I'm sure cause the bed to be flooded during rain (see pictures).

So, my question is this: Is this quality of service acceptable for a car that's worth over $100K?
I understand it is a first generation, and I'm fine to have to take it to service to address issues that arise, this is not my complain. But when in service, this type of a sloppy job should not be the standard nor acceptable.

Sponsored

 

[Hgamble]

This is not like other 100K vehicles. This is a mass market EV originally designed to be 50K. You paid the early adopter tax but the actual hard and soft product is not representative of the price tag, even at 80K now.

 

[countryboy]

This is not like other 100K vehicles. This is a mass market EV originally designed to be 50K. You paid the early adopter tax but the actual hard and soft product is not representative of the price tag, even at 80K now.

A $50k vehicle should still have body parts that at least semi-align and are consistent! Mine are similar, my buddies are wrong the opposite way, and although frustrating, I don't really care enough to give up my CT and drive some everyday normal POS. This POS is AWESOME in so many ways nothing else can touch. That said, I hope Tesla gets their $hit together one day.

 

[vmelikyan]

This is not like other 100K vehicles. This is a mass market EV originally designed to be 50K. You paid the early adopter tax but the actual hard and soft product is not representative of the price tag, even at 80K now.

Would this be an acceptable quality of service when you take your $30K car in?

 

[Hgamble]

Definitely no, honestly i just responded to your title. Good luck with getting them to fix it, maybe try another service center.

 

[vmelikyan]

Definitely no, honestly i just responded to your title. Good luck with getting them to fix it, maybe try another service center.

Definitely not going back to that service center again, they asked me to bring the car in so that the supervisor can take a look, I told them no, and request them to transfer the case.

 

[Deleted member 27593]

It's not acceptable service for any vehicle, let alone one selling for over $100k. I don't know why Tesla owners aren't making more noise over the constant quality and service issues with our vehicles.

 

[Tony2times]

Recently I took my cybertruck in for a service appointment to fix wiggly/loose tailgait when closed and the charge port was making a loud clicking noise every time it opened. It turned out there were about 13 other bulletins they needed to address, one of which was to replace the bed side plastic pieces "Sail Appliques". After one day the service notified me that the repairs are complete and I went and picked up the truck.

1. The side plastic pieces are loose and wavy, they stick out at some parts and are loose at others (see the pictures)
2. They supposedly adjusted the tailgate bumpstops, now it is not even aligned when closed and there is massive gap which I'm sure cause the bed to be flooded during rain (see pictures).

So, my question is this: Is this quality of service acceptable for a car that's worth over $100K?
I understand it is a first generation, and I'm fine to have to take it to service to address issues that arise, this is not my complain. But when in service, this type of a sloppy job should not be the standard nor acceptable.

This whole “worth over $100k” thing has to stop. The CT $100k price is for early access to a vehicle that at one point was very difficult to get. Tesla is not a luxury vehicle and the high price does not equate to an elevated level of service or fit & finish of the vehicle. The price you pay is for the technology. Don’t expect anything other than a bad ass vehicle (1st Gen) that has some issues as any other new vehicle has. Enjoy the damn truck!

 

[vmelikyan]

This whole “worth over $100k” thing has to stop. The CT $100k price is for early access to a vehicle that at one point was very difficult to get. Tesla is not a luxury vehicle and the high price does not equate to an elevated level of service or fit & finish of the vehicle. The price you pay is for the technology. Don’t expect anything other than a bad ass vehicle (1st Gen) that has some issues as any other new vehicle has. Enjoy the damn truck!

Granted everything you said! I do love the truck. But c'mon, spreading glue evenly should not be that hard. Even the quickest quality inspection after the service, and I want to emphasis after service should be able to see these things. As I said on my original post, I knew what I was getting into on a 1st Gen car, but this post is about the service quality.

 

[mark555055c]

Take it back, if they do it properly, this stuff can all be aligned beautifully.

 

[Foundation Series Dude]

This whole “worth over $100k” thing has to stop. The CT $100k price is for early access to a vehicle that at one point was very difficult to get. Tesla is not a luxury vehicle and the high price does not equate to an elevated level of service or fit & finish of the vehicle. The price you pay is for the technology. Don’t expect anything other than a bad ass vehicle (1st Gen) that has some issues as any other new vehicle has. Enjoy the damn truck!

I dunno playa. I get the "volume" angle to your argument but 3 out of 5 Tesla models have >$100K trim lines. ?‍

 

[igs]

this type of a sloppy job should not be the standard nor acceptable.

Tesla hires high school drop outs that have never worked on cars before. This has been my experience at every SC I have been to.

Which SC did you go to?

 

[65SoYoLO]

This is not like other 100K vehicles. This is a mass market EV originally designed to be 50K. You paid the early adopter tax but the actual hard and soft product is not representative of the price tag, even at 80K now.

Your pompous attitude resulted in Ignore.

 

[devdrone6]

Unfortunately this has become the nature of our workforce- no-one gives a damn about the quality of work done anymore. It’s hard to find honest people that will do good work, this has nothing to do with Tesla. That is the reason every business tries to automate - one day the net in the sky will build everything. Or maybe optimius.

 

[Tony2times]

Granted everything you said! I do love the truck. But c'mon, spreading glue evenly should not be that hard. Even the quickest quality inspection after the service, and I want to emphasis after service should be able to see these things. As I said on my original post, I knew what I was getting into on a 1st Gen car, but this post is about the service quality.

You have tech geeks trying to do warranty repairs on a 1st Gen truck. Expect the unexpected.

Sponsored