My turn - PCS failure. How long will this take to get fixed?

[clarkjohnson188]

Mine failed May 15th and I now have an appointment for July 30th.

Service didn't fully specify that the part was in stock, but I asked if I could schedule an appointment yet and they said I could.

Sponsored

 

[kcroyaljosh]

Does anyone know if you’re still allowed to charge at non-Tesla superchargers if your PCS module goes bad. I’m just wondering if you can go to a CCS or NACS charging station. As long as it is DC fast charging.

 

[UberNoob]

Does anyone know if you’re still allowed to charge at non-Tesla superchargers if your PCS module goes bad. I’m just wondering if you can go to a CCS or NACS charging station. As long as it is DC fast charging.

That is correct, any DC supercharger will work regardless of brand. (Assuming correct adapters) However the “complimentary free supercharging” will not be honored if not on a Tesla charger.

 

[agordon117]

Update on mine. I got the first available service appointment of 7/21 when my PCS threw the first errors on 6/29. We did not get the part ordered at that time because it wasn't actually broken yet (dropped to 24A or AC charging lost altogether). On 7/6, I got the health check failed error and messaged them right away. I asked if they will be able to have a PCS on hand or if we would have to move the appointment. They did some remote checking of my truck and ordered the part the next day, telling me they believe they will have it by the appointment.

They did the repair in approximately 3 hours.

So either the parts are becoming more available, or they are prioritizing customers who already have appointments scheduled or something. YMMV

If I had made that appointment and the failed health check didn't pop up beforehand, they would not have swapped the PCS and only gone through a diagnosis.

Sponsored