New Cybertruck (Base AWD) Service Experience

[SlyvesterTesler]

I’ll spare all of the unnecessary details, but would appreciate some feedback.

I dropped my CT off this Tuesday with an expected turnaround time of “same day”. This appointment was to resolve some damaged trim pieces that were noted at delivery and to replace the blind spot monitor in the driver a-pillar that stopped working.

I was notified at the end of the day that the tech had broken a clip and they needed to have one overnighted. They also told me a different piece didn’t arrive, even though I asked before coming in and was assured everything was there.

Today I received a call saying the tech was working on routing a fiber optic cable that was associated with the clip that was broken and needed more time. I was told the clip was integrated into the harness, hence the wire replacement. All that being said, I did some research and found that there are no fiber optic lines in the CT.

To top it off, while he’s telling me the tech is actively working on it, I can see in the Tesla app that the truck was still sitting outside where it had been since Tuesday.

At 4:30pm, I saw that it finally moved into the service center and the driver door was opened. It’s 9:30pm and there has been no additional activity and the door was left open.

I’m trying to give them the benefit of the doubt, but im convinced they’re lying at this point. Then they top it off by leaving my door open all night……

Thoughts?

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[UberNoob]

If it’s inside the building, doesn’t matter if the door is open all night. The techs are busy and sometimes things take longer than what the “book” estimates. I wouldn’t worry too much about it. An example, 6 hours book time to replace PCS. It took 7 days bc when they was in there they found more broken stuff. So that means my truck took up a stall in the service bay 160 hours longer then the book estimates / should have. Just be glad it’s there and not in your driveway dead waiting for a lot appointment.

Cheers

 

[SlyvesterTesler]

Appreciate your input

 

[Trentster]

I will balance this out with a positive service experience on a base cybertruck. Someone backed into me in a parking lot last week and I got scheduled for service at the Tesla collision center. They told me 7-10 days and it was done in 24 hours. I assume sometimes things go faster than planned and other times things go slower.

It sucks really bad to go back to a regular vehicle during that time though so I feel bad for you!

 

[comet2]

Appreciate your input

Mine is at the Service Center for a trim replacement as well. I dropped it off Monday at 8:00 a.m. with a promised return by noon. Since the SC is an hour away, they gave me a Foundation Series Cybertruck as a loaner—and it’s now Friday, and I’m still driving it.

My driver’s door is left open as well. I have received regular updates saying it isn’t ready for pickup yet, but last night they said it should be ready today after 5:15 p.m. I asked if I could pick it up Sunday since I already need to be in the area, and they said that was perfectly fine. They’ll park it outside Saturday so I can pick it up anytime Sunday. Honestly, that works for me and saves me from putting another 300–400 unnecessary miles on my CT.

 

[SlyvesterTesler]

Mine is at the Service Center for a trim replacement as well. I dropped it off Monday at 8:00 a.m. with a promised return by noon. Since the SC is an hour away, they gave me a Foundation Series Cybertruck as a loaner—and it’s now Friday, and I’m still driving it.

My driver’s door is left open as well. I have received regular updates saying it isn’t ready for pickup yet, but last night they said it should be ready today after 5:15 p.m. I asked if I could pick it up Sunday since I already need to be in the area, and they said that was perfectly fine. They’ll park it outside Saturday so I can pick it up anytime Sunday. Honestly, that works for me and saves me from putting another 300–400 unnecessary miles on my CT.

Yeah, they gave me a RWD CT….it was terrible and disgusting on the inside. They did replace it with a “better” model x. Just want my truck back at this point with honest communication.

 

[SlyvesterTesler]

Got the truck back….inspected the work and found my front passenger window down. It would only roll up when you pressed down and visa versa…ridiculous. The harness was installed in such a way that the polarity was reversed. Obviously pointed this out and it was rectified immediately. Luckily, I saw the delivery manager that I’ve worked with in the past, explained the situation and voiced my frustrations. He spoke with the service manager and they agreed to give me 3 months of FSD, which is pretty sweet.

They wanted to send me to the collision center to have a scratch repaired. However, the service advisor that checked me out recently transferred to this location from Texas. He said, “man I can knock that out in 5 minutes, I’ve worked on over 1000 cybertrucks”. I said, have at it. I kid you not, it took him 5 minutes and I was on my way. Saved me another service visit.

While I had a very frustrating experience from start to finish, they took care of me at the end of the day.

Thanks for listening to my rant lol.

 

[Alpine]

What was the rwd like to drive, cleanliness notwithstanding?

 

[SlyvesterTesler]

What was the rwd like to drive, cleanliness notwithstanding?

Honestly, a different machine. Much slower and my wife even commented that it wasn’t as smooth. Sort of hard to put my finger on, but it didn’t feel as complete.

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