Powershare install completed 30 days ago, today I received $700 Tesla voucher for cancellation

[ATXHOCKEYGAMER]

So I had my Powershare installed on March 16. Paid just under $5k for install.

Tonight I received an email from Tesla saying " Since your installation for Powershare Home Backup was canceled, we are providing you with a one-time use $700 Tesla Shop voucher."

Anybody else get this? I'm going to call in the morning to see what they say. Going to try and see if they will let me keep the voucher in true Monopoly fashion "Bank error in your favor, collect $700 Tesla Voucher"

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[Art138]

Presume since you did not opt for the beast the 5k was on your tab.

 

[ATXHOCKEYGAMER]

Presume since you did not opt for the beast the 5k was on your tab.

Correct paid out of pocket. I ordered AWD because I didn't want to wait any longer. Planning to sell the AWD and snag a beast once production ramps and they start having inventory.

 

[elyliu]

My friend who hadn't installed his PowerShare (but also didn't cancel) received the same email today too...

 

[RonGonRetired]

I received the same email today, the conflict is I paid car charging pros 2k for my installation of the universal wall connector and level 2 Wall connector that replaced my old 80A. wall connector. because it wouldn't load share. So they told me I had to pay up front for the universal wall connector and Tesla would refund that cost. That seems to be in conflict with the email. So another round of misinformed clueless Tesla people and trying to recover my $ which was included in the Foundation series bundle. arghh.

Materials	qty	amount
NEVADA - Base Install Of Charging Unit	1.0	$695.00
TESLA - Universal Wall Connector	1.0	$620.00
TESLA - Level 2 Wall Connector	1.0	$450.00
Extra pipe, wire, splice	1.0	$300.00

Subtotal

$2,065.00

 

[Cyber07]

So I had my Powershare installed on March 16. Paid just under $5k for install.

Tonight I received an email from Tesla saying " Since your installation for Powershare Home Backup was canceled, we are providing you with a one-time use $700 Tesla Shop voucher."

Anybody else get this? I'm going to call in the morning to see what they say. Going to try and see if they will let me keep the voucher in true Monopoly fashion "Bank error in your favor, collect $700 Tesla Voucher"

Run with it and enjoy the benefit... ?

 

[David M.D.]

So I had my Powershare installed on March 16. Paid just under $5k for install.

Tonight I received an email from Tesla saying " Since your installation for Powershare Home Backup was canceled, we are providing you with a one-time use $700 Tesla Shop voucher."

Anybody else get this? I'm going to call in the morning to see what they say. Going to try and see if they will let me keep the voucher in true Monopoly fashion "Bank error in your favor, collect $700 Tesla Voucher"

Don't ask, just use it

 

[schmo]

So I had my Powershare installed on March 16. Paid just under $5k for install.

Tonight I received an email from Tesla saying " Since your installation for Powershare Home Backup was canceled, we are providing you with a one-time use $700 Tesla Shop voucher."

Anybody else get this? I'm going to call in the morning to see what they say. Going to try and see if they will let me keep the voucher in true Monopoly fashion "Bank error in your favor, collect $700 Tesla Voucher"

Have you tried using your voucher yet? Did it work?

 

[ATXHOCKEYGAMER]

Have you tried using your voucher yet? Did it work?

So I called Tesla the next day and basically said "Why did I get this email when I already had Powershare install completed and paid $5k out of pocket?" They said they would look into it and get back to me.

Later that afternoon I got a text that said, that I need to reach out to the installer because on the Tesla side it shows that the installer cancelled my order and for me to not use the credit until this can be resolved.

So I called the installer the next day and said WTF is going on? Long story short they had me listed twice and "cancelled" the duplicate instead of "deleting" the duplicate.

I still have the voucher. Clearly the communication between Tesla and the installer isn't any good, so I'm very confident the credit will still work.

I have a year to use it, so I'm going see what other stuff comes out between now and the end of the year. That way if it goes through and they eventually figure it out at least I got something I wouldn't mind paying for.

I'd hate to buy something now that I don't want, for them to figure it out months later and make me pay for it.

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