PowerShare not working

[ScotinUS]

I originally had the PowerShare equipment installed (no Solar) on May 20th but the Gateway was bad and I had to get another Gateway. On June 10th the new Gateway was installed and it shows in my App under My Home info.

Here we are at July 10th and I just got off the phone with Tesla again and I still have no working PowerShare. I confirmed I have all of the most up to date firmware and they can see my Gateway in their system.

My installer called them two weeks ago and was told it was going to their engineering team. I have been told the same thing twice.

Nothing shows up in the Cybertruck and I confirmed they have the correct Vin in my notes in their system.

Anyone have any other ideas on how to move this forward? This is my first experience with Tesla and I now fully understand what I have read about just how bad Tesla customer service is. The fact that you can't speak to any of their "engineers" after having issues for a month is to say the least frustrating. All you get is we have passed it on.

Doesn't help that I live in Florida and Hurricane season is here! I had been planning to build a new house with an entire Tesla system but I am beginning to think that may not be the best idea.

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[Obie_fl]

In my case I just dropped a couple of requests to be added in the app. It took about a week but I magically got added. I'm in Florida too.

I assume your UWC is also online and shows in My Home?

ETA: Service - Request Service - Battery & Charging - Powershare

 

[ScotinUS]

In my case I just dropped a couple of requests to be added in the app. It took about a week but I magically got added. I'm in Florida too.

I assume your UWC is also online and shows in My Home?

ETA: Service - Request Service - Battery & Charging - Powershare

My wall connector shows and they show it has the correct firmware.

Where did you make the requests to be added in the app? And was it just "add the PowerShare capability on my Cybertruck"?

 

[Obie_fl]

My wall connector shows and they show it has the correct firmware.

Where did you make the requests to be added in the app? And was it just "add the PowerShare capability on my Cybertruck"?

See the text added in the original reply.
Service - Request Service - Battery & Charging - Powershare

Told them the equipment was installed and online and to add me.

 

[BikerPilot]

I have the same problem. Installed Monday the 8th of July, see the powershare icon when the vehicle is plugged in, but no option in the truck or the app to enable it. Not getting anywhere with Tesla support.

 

[Obie_fl]

From my personal experience and seeing other reports on here it often takes a week or so to get whitelisted after you contact them. I used the procedure I outlined above as I don't have the patience to sit on hold. I find Tesla to be fairly responsive using the in App messaging system, forget about talking to human.

 

[ScotinUS]

I have the same problem. Installed Monday the 8th of July, see the powershare icon when the vehicle is plugged in, but no option in the truck or the app to enable it. Not getting anywhere with Tesla support.

Where do you see a PowerShare icon? I don't see anything indicating PowerShare - would you mind posting a picture?

 

[BikerPilot]

Where do you see a PowerShare icon? I don't see anything indicating PowerShare - would you mind posting a picture?

Sure

 

[BikerPilot]

Update: it was just activated! The app opened with a tutorial and after clicking through, it was enabled.

 

[ScotinUS]

Update on my experience.

PowerShare appeared in the app yesterday 7/26 and after I clicked through it started to work.

I never was able to get a hold of anyone at Tesla who knew anything about it and for me it took over 2 months from the initial instal of the Gateway and UWC until the Cybertruck showed as PowerShare being enabled.

The tech is great but the frustration with Customer service (or complete lack of) is a big problem if things don't just work when they are supposed to.

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