Powershare stopped connecting to Tesla App

[BikerPilot]

I just got an email from Tesla starting that Powershare has been enabled. Below are the requirements.

Cybertruck: 2024.14.3 +
Tesla app: 4.32.5+
Universal Wall Connector: 24.12.51
Powershare Gateway: 23.44.906

Powershare functionality for homes with Powerwall, Backup Switch and solar in the Powershare backup system is expected in late 2024.

How long after installation did you receive the email that it was enabled?

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[Kroton]

How long after installation did you receive the email that it was enabled?

About two weeks.

 

[Haoooc]

Have you got this " No recent data available" issue resolved? Mine keeps showing this since it installed 4 months back and the only way to resolve it is power cycle the main breaker but it will only stay online for a few days.

 

[Derektsla]

it was working for the first 4 days and then I now have "No recent data available." Only thing I tried doing is resetting the gateway with the orange reset button. Tesla support doesn't even know what Powershare is. Anyone else encounter this problem and other possible solutions. No manual for Powershare gateway connection issues.

This has been happening to me as well. I have had my gateway for a while, so it’s not an activation problem. I fixed it once by cutting power and restoring it to the gateway. Sometimes it fixes itself. My installer said they have seen this a few times and have had to replace a few units. So I would contact the Installer and see if they can help you troubleshoot it.

I will note that it disappearing from the app did not prevent it from providing backup power during Helene. It just didn’t show up in the app.

 

[Haoooc]

This has been happening to me as well. I have had my gateway for a while, so it’s not an activation problem. I fixed it once by cutting power and restoring it to the gateway. Sometimes it fixes itself. My installer said they have seen this a few times and have had to replace a few units. So I would contact the Installer and see if they can help you troubleshoot it.

I will note that it disappearing from the app did not prevent it from providing backup power during Helene. It just didn’t show up in the app.

Thanks and good to know it won't prevent backing up power. Have you got yours replaced? I contacted Tesla and my installer came to site a few times, but Tesla support line won't admit it is their problem, but keeps asking power cycle it and do some FW update.

 

[Derektsla]

Thanks and good to know it won't prevent backing up power. Have you got yours replaced? I contacted Tesla and my installer came to site a few times, but Tesla support line won't admit it is their problem, but keeps asking power cycle it and do some FW update.

Yeah, I think it’s just a WiFi issue so I think backup works. I have done on and off troubleshooting with installer so hoping when I reach back out, not too many more steps to get it replaced if needed.

I would expect a bit of work to get Tesla to agree to fix it. It’s annoying. You can test that it still works by tripping the unit switch to simulate an outage.

 

[dandor]

Looks like this issue is fixed. Around February 7th it connected back to the app without me rebooting the system and I had no data since December 11. Since February 7th, it is working as intended.

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