Recall: exterior trim / body panel detaching issue (46,096 Cybertrucks affected)

[REM]

Mine is wrapped too, and I think they owe something to 'make you whole'. For example, in an accident, insurance will pay to restore your vehicle with any custom 3rd party add-ons.

Warranties are not insurance. It's absurd that people keep expecting Tesla to lift a finger to do anything about your aftermarket modifications.

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[JackCypher]

Warranties are not insurance. It's absurd that people keep expecting Tesla to lift a finger to do anything about your aftermarket modifications.

It is NOT that absurd. If you know Mercedes car history AMG was a 3rd party company that upgraded standard Factory Fresh Mercedes models with high performance equipment.

Mercedes quickly came to an accommodation with AMG and those vehicles were covered them their standard vehicle warranty. Mercedes eventually bought out AMG, it is not part of Mercedes. AMG modifications covered changes/modifications to Drive train, suspension, wheels and tires, instrumentation, interiors, paint and trim.

Also: Tesla sold the CT with a vinyl wrapped option. Which sets a pretty clear precedence that this is a very common upgrade...How are they going to handle those CT?. It was a non-factory option paid separately by Tesla. Not much different from how I got my CT wrapped.

I've owned AMG's old enough have come across 'It's AMG modified, but we will cover it'.

Insurance is not warranties: This is the RECALL, not 'warranty' car companies have insurance to cover these 'unforeseen' circumstances. It is handled in that manner.

Again, Tesla had the option to 'repair' the cant rails - and in their evaluation they had to assess the remediation impact on vehicles in production, in inventory and owned.

I am certain they discussed what to do about owner painted and wrapped CT's. Again this is not warranty; this is a recall - Tesla has to do it.

However, we will see. For myself, I'll push for some reimbursement, If I don't get it, I will pay for the wrap on the cant rails and move on with my life.

Regards
Jack

 

[REM]

Insurance is not warranties: This is the RECALL, not 'warranty' car companies have insurance to cover these 'unforeseen' circumstances. It is handled in that manner.

Recalls are covered under general "warranty" provisions. Things that you decide to add to your vehicle after it is sold do not fall under a provision that Telsa is required to (or even expected to) replace or repair.

Want to know what the industry standard is? Remove aftermarket parts before brining it in for a warranty service if said service involves a teardown of the aftermarket part. In this case, it's not feasible for Tesla to remove your custom wrap and re-apply it to the cantrail.

If I buy a custom bumper and there is a part recall that requires the bumper to be removed, you know what Tesla is most likely to do? Call me and say:

"Hey guy, you didn't tell us you had a custom bumper. We can't work on this for liability reasons; what do you want to do going forward".

Let's say they didn't do that, and during the disassembly of my custom bumper, they damaged something. Who is on the hook for replacing or repairing it? Have you never experienced this before with a recall or warranty service? In most cases if it's very small work they will just move forward, but to expect them to just foot the bill for replacing everyone's custom wrap is unhinged.

I get it, you're upset that you will have to spend time, money, or effort to re-apply your custom wrap; but you should take the time to read the warranty clauses that come with your purchase:

https://digitalassets.tesla.com/tes...sories-body-repair-limited-warranty-en-us.pdf

 

[Cyber]

Anyone have a photo of what this is? Or is it literally just panels?

 

[JackCypher]

Recalls are covered under general "warranty" provisions. Things that you decide to add to your vehicle after it is sold do not fall under a provision that Telsa is required to (or even expected to) replace or repair.

Want to know what the industry standard is? Remove aftermarket parts before brining it in for a warranty service if said service involves a teardown of the aftermarket part. In this case, it's not feasible for Tesla to remove your custom wrap and re-apply it to the cantrail.

If I buy a custom bumper and there is a part recall that requires the bumper to be removed, you know what Tesla is most likely to do? Call me and say:

"Hey guy, you didn't tell us you had a custom bumper. We can't work on this for liability reasons; what do you want to do going forward".

Let's say they didn't do that, and during the disassembly of my custom bumper, they damaged something. Who is on the hook for replacing or repairing it? Have you never experienced this before with a recall or warranty service? In most cases if it's very small work they will just move forward, but to expect them to just foot the bill for replacing everyone's custom wrap is unhinged.

I get it, you're upset that you will have to spend time, money, or effort to re-apply your custom wrap; but you should take the time to read the warranty clauses that come with your purchase:

https://digitalassets.tesla.com/tes...sories-body-repair-limited-warranty-en-us.pdf

Recalls are NOT covered under general warranty provisions. Example: The Takata airbag recall covered 10,000's of vehicles which we no longer covered by warranty. General warranty provision do not apply. This is a NTSB Safety Recall to correct a design/build oversight made by Tesla and who's burden to correct is to be boren by Tesla.

I would like to see how Tesla is going to handle this on 'Tesla Wrapped' CT sold.

I have had issues like this with Mercedes - which is an industry exception on customer service. They have dealt with pulling out my interior to chase down a wiring harness factory issue and they pulled out and put back my After Market carbon fiber dash panel and steering wheel without a *single* peep.

Mercedes did not go in to 'getto' mode, tell me to 'F' off cause they had to 'touch' 3rd party parts / accessories to access a warranty problem.

Under that worse extreme: You would be denied warranty brake service, because you have 3rd party rims and tires?. Or a locking wheel lug?

I get it...'but that will cost them money' However, the repair work already cost money - it is a matter of degrees.

Again: Tesla choose to 'replace' the cant rails - knowing they sold wrapped CT's and owners, have the right to decal and paint company logos and such on their fleet vehicles.

This recall is forcing Tesla to make right - a problem they cause in the first place - [80/20] rule. I the customer do not have the bear to cost of Tesla's mistake. - Tesla does. [Not Tesla hating here]

..this is why we have the need for courts, when the common man can't see a reasonable way to distribute the pain. The pain was caused by Tesla's design oversight - and not action on the vehicle owners part. I'm happy to pay for my CT...but not any collateral mistakes Tesla may have made in the design now or in the future.

I truly hope they step up...we shall see.

Regards
Jack

 

[NXTruck]

Does Tesla then “go after” the adhesive manufacturer? Or did they use the incorrect adhesive or apply it incorrectly for the application?

 

[DJAlan2000]

Does Tesla then “go after” the adhesive manufacturer? Or did they use the incorrect adhesive or apply it incorrectly for the application?

They 'went after' the glue folks... Apparently, they were told they needed glue that would work in temps between -20F and up to +150F without breaking down...

Now they are using a different 'glue' for things that need to be glued down...

 

[JackCypher]

Does Tesla then “go after” the adhesive manufacturer? Or did they use the incorrect adhesive or apply it incorrectly for the application?

Gosh, that's a big one. Having dealt with adhesives for medical devices, storing, mixing, application environment temp & humidity and 'potting time' for adhesives have to be all controlled.

A current project we are working on. In production on medical probes require that 1 in 50 in production are physically pulled apart to destruction [where the maximum detachment force is measured and recorded] for each lot and batch of epoxy to 'iron-clad' guarantee the bonding occurred as designed.

That pull test stand costs about $15,000 to put on the floor and the probes are sold in the $1,000 per - so it is very expensive to 'destroy' perfectly good product. You have to eat that cost. Loosing $1,000 out of each 50 made.


It needs to be done, it has to be done. Nobody wants the probe to come apart in my Mom's or your Mom' insides. Because 'should be ok' and 'never had that happen before' or terrible words to put on someone tombstone.

 

[dalton108]

Recalls are NOT covered under general warranty provisions. Example: The Takata airbag recall covered 10,000's of vehicles which we no longer covered by warranty. General warranty provision do not apply. This is a NTSB Safety Recall to correct a design/build oversight made by Tesla and who's burden to correct is to be boren by Tesla.

I would like to see how Tesla is going to handle this on 'Tesla Wrapped' CT sold.

I have had issues like this with Mercedes - which is an industry exception on customer service. They have dealt with pulling out my interior to chase down a wiring harness factory issue and they pulled out and put back my After Market carbon fiber dash panel and steering wheel without a *single* peep.

Mercedes did not go in to 'getto' mode, tell me to 'F' off cause they had to 'touch' 3rd party parts / accessories to access a warranty problem.

Under that worse extreme: You would be denied warranty brake service, because you have 3rd party rims and tires?. Or a locking wheel lug?

I get it...'but that will cost them money' However, the repair work already cost money - it is a matter of degrees.

Again: Tesla choose to 'replace' the cant rails - knowing they sold wrapped CT's and owners, have the right to decal and paint company logos and such on their fleet vehicles.

This recall is forcing Tesla to make right - a problem they cause in the first place - [80/20] rule. I the customer do not have the bear to cost of Tesla's mistake. - Tesla does. [Not Tesla hating here]

..this is why we have the need for courts, when the common man can't see a reasonable way to distribute the pain. The pain was caused by Tesla's design oversight - and not action on the vehicle owners part. I'm happy to pay for my CT...but not any collateral mistakes Tesla may have made in the design now or in the future.

I truly hope they step up...we shall see.

Regards
Jack

Oh, dear.

“I have the honor to be your obedient servant, Jack.”

Let’s keep our decorum, gentlemen!

 

[pkauf01]

Just got the text from my SA today and they are replacing the cantrails and it will be ready on Saturday for pick up at noon! Yahoooo!

 

[Klis]

Agree… I’m first time truck owner, sold my Audi RS to get this. There’s nothing I dislike about the truck. The amount of microscope by click bait YT on every aspect of this truck is mind bending. End of the day of fascinating piece of machinery design, and a disruptor. And every descriptor has to face the morons.

How about the streaks left on the windshield from windshield wiper fluid? And if you use too much fluid while driving, it runs down the sides of the truck and leaves streaks all over your driver side window. You HAVE to hate that! I do.

Everything else, I love ?.

 

[NXTruck]

Tesla could just have called project farm and got a good recommendation

How about the streaks left on the windshield from windshield wiper fluid? And if you use too much fluid while driving, it runs down the sides of the truck and leaves streaks all over your driver side window. You HAVE to hate that! I do.

Everything else, I love ?.

get this, it’s clear. https://adamspolishes.com/products/adams-all-season-windshield-washer-fluid

 

[JackCypher]

Oh, dear.

“I have the honor to be your obedient servant, Jack.”

Let’s keep our decorum, gentlemen!

To clarify, My tone might be constructed as frustration. It is not. My typical response on these situations is to calmly align the with dealer and response reasonably.

My referral to the F word is anadocial to many cars & coffee conversionsation that come up when people recount their terrible service experience. Worse, only to hear some else had a completely different dealer response to the same issue - because it was left to the service tech/customer to hash-it-out.

That does not mean you cannot disagree with their take. It is also complicated when you know your obligations and the other party does not - or worse corporate does not tell the employee's how to handle these situations and leaves it up to them and their life experience to dolt out what they think is reasonable, based on the employee's personal life experience.

Tesla corporate should already have inplace a position on how to deal with those customers who have painted, purchased or have wrapped their trucks. About 50% of the CT I see, mine included are wrapped...And Tesla service thinks it's cool BTY.

It would be supremely disappointing for Tesla to have no position on this, or leave it up to each customer/service tech to work-it-out, one-on-one.

It would be really, bad if the first recall submitters - have to eat the re-wrap, then Tesla encounters a litigation attorney as a CT owner...do a 180 and start paying for the re-wrap. Leaving those that ate it burned.....that's been done too in the past.

'Warm' Regards in the kindest way!
Jack

 

[Klis]

Tesla could just have called project farm and got a good recommendation


get this, it’s clear. https://adamspolishes.com/products/adams-all-season-windshield-washer-fluid

Looks neat. I'll add it to my next order with Adam's. Thank you. I think it will help but it won't eliminate the streaking on the driver window. It's just an aero sideffect of the vehicles' design.

 

[REM]

Recalls are NOT covered under general warranty provisions. Example: The Takata airbag recall covered 10,000's of vehicles which we no longer covered by warranty. General warranty provision do not apply. This is a NTSB Safety Recall to correct a design/build oversight made by Tesla and who's burden to correct is to be boren by Tesla.

Recalls are a forced extension of a warranty. I pointed you to the Tesla warranty page, that you summarily ignored. I can't understand this topic for you.

Enjoy your bliss.

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