Tesla is Not Treating Us Like Customers

[Celiboy]

I really hope so, I can't imagine after offering a 500+ range vehicle, then dropping that to 340 that Tesla would thing it anywhere close to acceptable that the vehicle is getting around 200. I REALLY hope it is some kind of software mess they are currently address and that these vehicles can get 300+ in the real world driving.

Show me one picture, EPA testing results, range tests or literally ANYTHING other than Elon’s statement that a 500+ mile Cybertruck EVER existed! I can’t believe people are still butt hurt over a truck that never was a reality. The one you saw on stage in 2019 was literally built in 93 days. I highly doubt they ever did anything more than drive it around for show. Even if they had told you the EPA rating was 500 miles you’d complain that “the real world range was only 497 and Elon promised me 500 so Tesla sucks”. The Cybertruck that ACTUALLY exists is being produced now. Either you want it or you don’t. Crying over a billionaire’s broken “promise” is just ridiculous IMO.

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[Celiboy]

Agree 100%

I feel like I am being penalized for being an early adopter... I was one of the 1st 4000 reservations and I havent seen an invite. All the exitement has left the building. For all of those backing Tesla regarding the price increase think about it. They went to the 800V architcture (cost savings), front and rear castings (Cost savings), No screen above steering wheel (cost savings) yet 50% increase over the original price target.

They did save that money but my question is how much do you think that Gigapress they had to ship from Italy in pieces then reassemble here cost? You don’t think they’re entitled to recoup the billions they spent up front on the factory, new design and engineering that didn’t exist to produce this truck. Should they just eat that cost so you can buy the truck at the price you, with an $100 investment, would like to pay? If you had received an invite as an early adopter would that change your opinion?

 

[LexusCyber]

Tesla, in my opinion, gives a reasonable amount of information.

First of all, I'm not talking about reservation holders. The Cybertruck was delayed a lot for a lot of reasons and it's not all that uncommon to reserve something and hear basically nothing back for a long period of time from a company. Especially when your reservation was a very minor cost compared tot he actual price tag.

As for the wanting a 50k truck that beats the competition, there is no point in making that argument ever. The Cybertruck could cost $50 to make and deliver and I wouldn't blame Tesla for charging 100k for it because that's supply and demand. Regardless of how much they spend to make or how much profit they get from it, they are a business and should sell their trucks like any other company. You want a cheaper Cybertruck? Wait until they run out of people who are willing to buy at the current price, the next price, and even the next price, and we will see what Tesla would be willing to go down to.

But as it stands, if the AWD was at 50k, who would buy any other truck unless they absolutely hated Tesla or the design. The Cybertruck would be sold out probably for the next 7+ years even if they ramped up production and built another factory. While at the same time, they can make more profit by selling it for what they can get. The 80-100k price tag makes sense with their demand and competition and the foundation series is also just a smart business decision for launch that isn't uncommon to do.

How about you go get a Ford Raptor and feel like a customer as the dealership explains why you should feel lucky to pay above MSRP for a used one.

And the biggest thing I would be looking at here is that it's a brand new truck, with very limited numbers in the world, where you have 2,000,000+ people who want to sit in one and test drive it, even people that don't even want to buy it. And probably 0 of these people have ever driven a steer by wire vehicle.

We should also be aware that most Cybertrucks are the only one there on display. It's a display to look at, not to drive. Many of these say Foundation and are very likely to eventually be a Cybertruck going to a customer when Tesla is ready to release it. Maybe they are waiting for a software update, maybe they have something they want to add or test first. Either way, I'm 100% certain that Tesla would rather have that truck sitting in one spot in each location rather than have it booked for test drives for the foreseeable future.

the CT adventure is teaching us patience. I resist the urge to rage about not having the CT earlier and instead build more anticipation for the moment I will have it... and think about the 10 years plus I will own it.

just think about it as the first spaceship-like car. you do have to wait for it but it is going to be more that "just another car"... if you don't believe and anticipate that evolution maybe you trigger the buying of " just another car", get instant gratification and move on... think how much work Tesla put into getting you a spaceship-like car... we just waited... not doing anything in particular except maybe saving some money and anticipating what will become history.... live the adventure and the story a bit ... you'll get your CT one day and you'll have your own special story to tell about your experience. this forum is keeping us excited. I admire the guys, the investigation, the patience... and sometimes the occasional rage... what a nice movie to watch

 

[Lsanchez82]

I just want it in my hands pleeeeaseeeeee! No matter if it gives me 100 miles of range! I will buy it a million times!!! Just please assign that VIN number!

 

[Jhodgesatmb]

I’m guessing the people who are complaining the most are the ones who ordered their truck 1-2 years ago and are expecting to get it NOW. Meanwhile those of us who have been waiting since day one are getting them first. Don’t worry late depositors and speculators. After about 1 year CTs will be as common as a F150 and hopefully the speculator who bought one just to sell it take a huge bath on resale. LOL

Day 5 but I get it.

 

[YDR37]

Show me one picture, EPA testing results, range tests or literally ANYTHING other than Elon’s statement that a 500+ mile Cybertruck EVER existed!

The 500-mile range claim was featured on the Tesla Cybertruck web page for about four years, starting right after the initial announcement in November 2019 and continuing almost until the delivery event in November 2023.

Here is an image captured by the Wayback Machine on December 1, 2019; it is archived here: https://web.archive.org/web/20191201041002/https://www.tesla.com/cybertruck

The Cybertruck website changed over time, but it continued to advertise "up to 500 miles of range". Here is an image from November 28, 2023 (two days before the delivery event); it is archived here:
https://web.archive.org/web/20231128195131/https://www.tesla.com/cybertruck

 

[Celiboy]

How about the image below from the Cybertruck page at tesla.com, which provides specs for the tri-motor AWD, including a range of "500+ miles" ?

That page went up shortly after the November 2019 Cybertruck announcement. It was captured by the Wayback Machine on December 1, 2019, and is archived here: https://web.archive.org/web/20191201041002/https://www.tesla.com/cybertruck

The Cybertruck website changed over time, but it continued to advertise "up to 500 miles of range" for about four years, almost right up to the Cybertruck delivery event. The captured image below is from November 28, 2023 (two days before the delivery event), and is archived here:
https://web.archive.org/web/20231128195131/https://www.tesla.com/cybertruck

That’s no different than him saying it on stage. Where is a Cybertruck that Tesla produced that has 500 miles of range? Don’t show me a website, show me the truck that gets 500 miles of range that Elon “promised “ you. It does not now nor has it ever existed other than on that stage and on that page. Again, the Cybertruck that actually exists now is the only Cybertruck in existence and it gets “up to 500 miles” just like advertised. Not 500 miles, but 340, 320, 318, 250, and 178 are all “up to 500 miles”.

 

[cvalue13]

Where this whole thread is concerned:

One fair critique of Tesla is that when you convince people you’re “more” than a company, sometimes those people wake up and realize that’s just what a company would say.


This rollout isn’t any different than than any prior rollout. It’s better than some others. Some 1,000 people gave $250,000 each over 2 years ago, and haven’t even heard the word “Roadster” from Tesla more than 5 times since then.

 

[wanders]

My beef with Tesla can be best equated to why Jay Leno doesn't own any Ferraris:

"you know you're spending a tremendous amount of money you should be made to feel like a customer "

We're spending a LOT of money on the Cybertruck. Yet Tesla, with ZERO communication, ZERO transparency regarding the product launch, not allowing anyone to even sit in the trucks in showrooms, being forced to pay a $20k 'Foundation' markup, HALF of the promised range... it feels very much like a Ferrari experience.

"Oh you wanted a reasonably priced truck that beats out the competiton in range, features, etc.? Fuck you, pay $100,000 for fewer features and less range, or get to the back of the line. You should be grateful for the PRIVILEGE to even hold a reservation"

I'm not feeling very much like a customer with the Cybertruck launch. It makes me want to reconsider the whole thing.

Interested to hear other's thoughts.

I don't feel the same as you at all.

 

[Challeco]

Well, I suppose it is time to make noise again. If Canoo comes out with a truck with an 8' bed, I'm dropping Tesla's CT. This event has a snowball's chance in Haiti. As for the Tesla experience versus a dealership experience, it is a mixed bag of ... shit. I have ordered a car from a Dodge dealer, specific to my wants, and had an excellent experience. I paid less than I thought the vehicle was worth, I waited 6 weeks for the Van to arrive, they treated me with respect and a red carpet... though that was their carpet from the front door. I bought my first model 3 from the Portland Oregon store. The salaried employee helped us through the entire process and made my wife and I feel like honored guests. However, we bought our model Y through the app and had NOTHING but issues regarding pick up locations, rebates, down payment problems, and missing paperwork. I have worked with dealers that have outright stolen cars, hidden driver's licenses, renegotiated deals as we were signing paperwork, and charged inflated prices for regular maintenance.

In balance, the Tesla cars are worth the pitfalls. Now that we have the model Y we love it. We loved the Model 3 but needed the higher clearance of the Y and the dual motor. BUT, we loved both cars entirely.

When I buy my Cybertruck, I am going to travel to Portland again. It is a 5 hour trip in good weather, but I cannot abide the phone app. It has a LOT of room to improve unless you're flush with cash and can just drop the coin. Even if the staff look at me like I am a fool, I am going to try to work with a human when I promise nearly $100K of my future earnings.

I still hate the small man/tall hat energy of the short bed length and the hopefulness of the 5 passenger cabin that I will RARELY use... as opposed to the 8' bed length that I have always sought in every truck I've bought and the wonderfully adequate 3 seat bench that is all I have ever wanted in a truck. Seriously, I don't hate people, but I don't much like them in my truck either. I'd rather have the stereo blaring, the truck keeping me in my lane, and enough time to relax before I move the tons of material I just loaded into the truck.

I feel empathy for the OP.

 

[HaulingAss]

When a dealership (or any business for that matter) treats me too nicely, it's super creepy. To be clear, I want employees to be respectful towards me, and do their job correctly, but it's just creepy if they start treating me like I'm some kind of royalty. Because I hate insincerity. And it's hard to call it anything else when they only reason they would be treating me like I'm royalty is because they want more of my money. That's just creepy.

I suppose some people like the feeling of getting buttered up, and feel better about themselves when someone is paid to be extra nice to them. They know where to go to get that extra special feeling.

 

[Crissa]

The people who have bought cars got communication.

Those of us still waiting, haven't.

I don't understand what more communication they should be giving? Why do we need to know their distribution plans? What use are they when we know those plans will have to change based on their ability to get trucks out and how those trucks perform?

The people getting FS invitations aren't 'real' people.

I'm a real person?

-Crissa

 

[Gigahorse]

Show me one picture, EPA testing results, range tests or literally ANYTHING other than Elon’s statement that a 500+ mile Cybertruck EVER existed!

Does the 500+ from the original presentation from Tesla, including a large graphic and the CEO of the company saying "over 500 miles"?

Or what about the order reservation page when a financial transaction took place that stated 500+ miles?

Do those count?

Sorry I don't have a handwritten notarized note from Elon, but if you are saying "Tesla never said 500+ miles" you may not have been watching this for the last 4 years.

Things change, and that is fine, but waiting 4 years to let us know that it would be 260 miles of range instead of 500+ is a little probelmatic.

 

[Mini2nut]

2-years from now the Cybertruck gawking factor will have subsided and the CT YT videos will slow down. The public will move on to the next trendy vehicle. The Apterra? Canoo? Electric G-wagon?

 

[Celiboy]

Does the 500+ from the original presentation from Tesla, including a large graphic and the CEO of the company saying "over 500 miles"?

Or what about the order reservation page when a financial transaction took place that stated 500+ miles?

Do those count?

Sorry I don't have a handwritten notarized note from Elon, but if you are saying "Tesla never said 500+ miles" you may not have been watching this for the last 4 years.

Things change, and that is fine, but waiting 4 years to let us know that it would be 260 miles of range instead of 500+ is a little probelmatic.

Everyone knows what Elon showed and said. I was there on reveal night and reserved like many folks did. You’re holding on to a statement and truck that ever only existed in a statement and on paper. Show me the EPA rating that says 500 miles. They never produced an actual truck with 500+ miles of range so what you believe you are entitled to because of a PowerPoint presentation in 2019 is completely irrelevant. What they did produce is a truck with “260” miles or range according to your statement. That’s what you have to decide you want to purchase or not. Anything that was said, documented, reported on, or shown prior to this truck being released is also irrelevant. What is relevant is the the truck that’s available. If you want it fine. If not fine but stop complaining like a 5 year old that mom promised a cookie to when we got home them made you clean your room for it. “But mom you promised!”

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