Wall Connector Warranty Nonsense

[Sarge588]

All, just wanted to post this here to highlight some of the policies that, in my opinion, really hurt Tesla (and those who have been loyal to them). Purchased a wall connector, installed it per instructions, and it began failing during warranty period. They noted the fault, replaced it and that one was installed as well, per instructions. Now that one has failed as well, but they stated that "since it is a replacement, they go off the original purchase date and it will therefore not be covered and replaced." I have to buy a new wall connector even though their product was faulty. Complete BS from my perspective, and will lead me to another brand.

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[mongo]

All, just wanted to post this here to highlight some of the policies that, in my opinion, really hurt Tesla (and those who have been loyal to them). Purchased a wall connector, installed it per instructions, and it began failing during warranty period. They noted the fault, replaced it and that one was installed as well, per instructions. Now that one has failed as well, but they stated that "since it is a replacement, they go off the original purchase date and it will therefore not be covered and replaced." I have to buy a new wall connector even though their product was faulty. Complete BS from my perspective, and will lead me to another brand.

That is normal for a warranty replacement.
What were the symptoms of failure?

This thread might be relevant: https://www.cybertruckownersclub.co...cluding-tesla-wall-connectors-openvolt.41884/

 

[espresso-drumbeat]

I'd be more concerned with the fact that second unit has now failed - is it the units or your setup that's causing failures.

 

[scottyah]

That is normal for a warranty replacement.
What were the symptoms of failure?

This thread might be relevant: https://www.cybertruckownersclub.com/forum/threads/we-love-fixing-stuff-–-including-tesla-wall-connectors-openvolt.41884/

Is that normal? I guess I typically buy things with better warranties because I've never heard of such shenanigans. It should definitely be the product warranty, not some Product as a Service for a limited window type deal.

 

[SCTesla]

Is that normal? I guess I typically buy things with better warranties because I've never heard of such shenanigans. It should definitely be the product warranty, not some Product as a Service for a limited window type deal.

Some products carry a 30 day (sometimes longer) additional warranty once it's replaced, but I've never seen the warranty period reset. More often than not, it keeps the original part warranty. This includes all vehicles I've owned.

 

[mongo]

Is that normal? I guess I typically buy things with better warranties because I've never heard of such shenanigans. It should definitely be the product warranty, not some Product as a Service for a limited window type deal.

The product you bought was warranted to give one year of functionality, the replacement unit was given to meet that one year requirement. The replacement unit did not come with a new warranty.
Consider if had been repaired.

 

[jameskk]

I have installed 8 Tesla wall connectors over 6 year period and none have ever failed. Occasionally they will need to be reset just like most electronics. It seems more likely to be an install issue.

Can you provide more details about what is happening?

 

[scottyah]

The product you bought was warranted to give one year of functionality, the replacement unit was given to meet that one year requirement. The replacement unit did not come with a new warranty.
Consider if had been repaired.

If a product is supposed to last a year it should last a year. Any replacement should also last a year. Otherwise you're buying a service.
Your way makes sense if you don't trust your product.

 

[eswimm]

If a product is supposed to last a year it should last a year. Any replacement should also last a year. Otherwise you're buying a service.
Your way makes sense if you don't trust your product.

That's just not the way warranties work. If Tesla replaces your battery at the 7 year mark, you don't get an additional 8 yrs warranty on the new battery. There's a reasonable expectation that the replacement doesn't fail again right away, but the OP provided no information if the replacement failed years later or weeks later.

The general exception would be (usually) paid service plans that replace an item with a new item if it can't be repaired.

 

[mongo]

If a product is supposed to last a year it should last a year. Any replacement should also last a year. Otherwise you're buying a service.
Your way makes sense if you don't trust your product.

Yes, the replacement should also last a year, but guaranteeing that was not part of the transaction.
Did you have a working widget 1 year after purchase? If yes, they fulfilled their obligation.

 

[REM]

The product you bought was warranted to give one year of functionality, the replacement unit was given to meet that one year requirement. The replacement unit did not come with a new warranty.
Consider if had been repaired.

This is the correct answer.

 

[kpanda17]

All, just wanted to post this here to highlight some of the policies that, in my opinion, really hurt Tesla (and those who have been loyal to them). Purchased a wall connector, installed it per instructions, and it began failing during warranty period. They noted the fault, replaced it and that one was installed as well, per instructions. Now that one has failed as well, but they stated that "since it is a replacement, they go off the original purchase date and it will therefore not be covered and replaced." I have to buy a new wall connector even though their product was faulty. Complete BS from my perspective, and will lead me to another brand.

These failures don’t happen
I’d have an electrician review your electric environment, main, ground and circuit to the WC
Good luck

 

[scottyah]

Yes, the replacement should also last a year, but guaranteeing that was not part of the transaction.
Did you have a working widget 1 year after purchase? If yes, they fulfilled their obligation.

Ok well if you’re defining the transaction as containing a 1 year working widget (service) then yes that is the warranty.
lol this isn’t rocket science, folks. Why do people keep repeating the same thing in different ways? If you define the warranty to be any swappable item for a time period, it is a service warranty.

 

[mongo]

FWIW, Wall Connector warranty is 48 months
Mobile connector is 12 months, unless it came with the vehicle, then it is 48 months/ 50k miles (interesting edge case if you hit 50k miles in under a year)

General Terms
Subject to the exclusions and limitations described below, the Charging Equipment Limited Warranty covers the refund, repair or replacement necessary to remedy any manufacturing defects in Tesla manufactured and supplied Wall Connector that occur under normal use for a period of 48 months, and Mobile Connector or charging adapter that occur under normal use for a period of 12 months from the date of invoice to the customer. Any Tesla connector or adapter included in the initial purchase and delivery of a Tesla vehicle by Tesla is covered under the Basic Vehicle Limited Warranty section of the New Vehicle Limited Warranty for 4 years or 50,000 miles (80,000 km), whichever comes first, subject to the terms and conditions of the New Vehicle Limited Warranty.

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