PCS Failure / 3-Month+ Wait—Anyone else pushing for a buyback? Lemon Law? Legal Action?

[jasoh]

Hey everyone,

Looking for some advice from the group. My Foundation Series (delivered July '24, 31k miles) just hit the dreaded PCS Failure (reported 04/22). Home charging is dead, and sitting at a Supercharger for an hour every 2-3 days is getting old fast.

The Situation:

• Service: Parts are backordered until late July (3-month+ wait).
• Loaner: I managed to get a loaner after a long battle with the service manager, but who knows if they'll let me keep it for 3 months.
• The Problem: Since I'm over 18k miles, my state's standard Lemon Law is tricky. However, I’m looking into the Magnuson-Moss Act (Federal Lemon Law) because a 90-day wait for a warranty part seems completely unreasonable.

Has anyone here with over 18k+ miles successfully landed a buyback or a Cash and Keep settlement?

I’m also looking for lawyer or group recs in the Mid-Atlantic who actually know how to handle these type of cases.

I love the truck, but this is unreasonable. I am about to hire a lawyer and/or contact state Attorney General for this.
Any insights would be huge.

Thanks!

Sponsored

 

[Gigahorse]

If you have a social media account with 100k followers post about it and it will likely be fixed within a few days.
If not consider yourself lucky that you got a loaner and settle in, this PCS mess is going to take a while to sort out.
Lemon law a lot of times require it to be X number of days in service, so may not be an option until those day requirements are hit.

 

[CyberGus]

a 90-day wait for a warranty part seems completely unreasonable.

I'm sure Tesla has a huge stockpile of the old, vulnerable PCS modules. I doubt you'd settle for one of those.

We're not talking about a "broken" part, but a failure of the manufacturing process of the part. Remediating the problem likely requires retooling, or worse, starting anew with a different manufacturer. Such a ramp takes time.

I'm not relishing the downtime nor major disassembly required to replace my PCS when the time comes, but I'll make it work.

 

[JackCypher]

IMO: Getting an Lemon Attorney involved will not really help in 'solving' or expediting the repair. Here in California - with a strong clear lemon law. Attorneys will start THAT process = Buyback, as that is the ONLY way they get paid.

They don't get paid [other than by you] if they push Tesla's hand in fixing your vehicle quickly. So if you are 'done' with your CT - then start the lemon law buyback...and don't look back. [I've lemon a Mercedes (it took 6 months)]

I had my PCS fail and repaired about 6 weeks ago - before the shortage's hit. I am terribly concerned about the bad press Tesla is stirring up around the CT and how it will affect the resale values.

 

[Known-Background]

We need to file a class action suit for this problem. The fact that they are backordered and trucks are piling up due to this issue, along with the fact that they have issued updates to the fleet to mitigate the problem, all suggest that they are well aware of the impending problem. However, some of us will have to pay as much as 7,000 dollars for the PCS, and that seems to no longer be an if but a when it fails. More over all new trucks are including the PCS in their warranty, while earlier buyers are still excluded!!!

 

[JackCypher]

PCS Warranty: Also, the Tesla general warranty is not very clear that a replaced PCS has its 'own' warranty. Unlike a battery replacement which has a 10 year warranty.

From my reading, a replaced PCS warranty is under the vehicle warranty - and does 'not' extend the PCS warranty to 3,5 or any additional time. I.e. in my reading, a replaced PCS warranty ends with the vehicle factory warranty period...it does not reset/extend any warranty clocks.

Anyone want to take a read on this?

 

[CyberGus]

We need to file a class action suit for this problem.

This will be difficult, except for owners that opt-ed out of the arbitration clause of the purchase contract.

 

[hgpilot]

Hey everyone,

Looking for some advice from the group. My Foundation Series (delivered July '24, 31k miles) just hit the dreaded PCS Failure (reported 04/22). Home charging is dead, and sitting at a Supercharger for an hour every 2-3 days is getting old fast.

The Situation:

• Service: Parts are backordered until late July (3-month+ wait).
• Loaner: I managed to get a loaner after a long battle with the service manager, but who knows if they'll let me keep it for 3 months.
• The Problem: Since I'm over 18k miles, my state's standard Lemon Law is tricky. However, I’m looking into the Magnuson-Moss Act (Federal Lemon Law) because a 90-day wait for a warranty part seems completely unreasonable.

Has anyone here with over 18k+ miles successfully landed a buyback or a Cash and Keep settlement?

I’m also looking for lawyer or group recs in the Mid-Atlantic who actually know how to handle these type of cases.

I love the truck, but this is unreasonable. I am about to hire a lawyer and/or contact state Attorney General for this.
Any insights would be huge.

Thanks!

So much about PCS2 - I’m in the most affected group and thankful I haven’t had issues yet. While none of us seem to know why all of the sudden this started happening, anyone looked into how level 2 charging rates may factor into how some are affected and some are not? My home setup, where infrastructure limits me to 40amps, is 100% of my charging outside of an occasional DC supercharger. Wonder if this PCS2 failure is happening more often to those charging at AC 48amps (or higher)?

Any official stats on how many CTs are affected so far or is a lot of this over-amplification via social media? (Not suggesting it’s not happening / just wondering if statistically significant)

 

[UberNoob]

So much about PCS2 - I’m in the most affected group and thankful I haven’t had issues yet. While none of us seem to know why all of the sudden this started happening, anyone looked into how level 2 charging rates may factor into how some are affected and some are not? My home setup, where infrastructure limits me to 40amps, is 100% of my charging outside of an occasional DC supercharger. Wonder if this PCS2 failure is happening more often to those charging at AC 48amps (or higher)?

Any official stats on how many CTs are affected so far or is a lot of this over-amplification via social media? (Not suggesting it’s not happening / just wondering if statistically significant)

It’s suspected that the charge rate has no barring on when it fails, some here have had the failure on 110v mobile chargers and Others indicate that when it starts dying it limits its self to 24 amps and then eventually fully dies. I’d would suspect a vibration issue but that’s just a WAG.

 

[L3it3R]

Every time I drive my wife's Juniper I tell myself 'I could live with one of these' - and then I drive the CT again and I'm reminded that it's just better in almost every regard - especially for someone who is relatively tall (6'5") - I just hope they make things right with the PCS issue... I'd hate to have to worry about it for the rest of my ownership of this otherwise fantastic truck.

 

[flamaest]

You should just go and ask the service center for a buyback. Don't go calling a lawyer. A lot of people have reported easy conversations with the support staff on this matter and Tesla is okay about a buyback.

Tons of foundation owners have been in the service center's dozens of times due to failing or faulty items on the truck.

 

[PhilEsq]

I'm sure Tesla has a huge stockpile of the old, vulnerable PCS modules. I doubt you'd settle for one of those.

We're not talking about a "broken" part, but a failure of the manufacturing process of the part. Remediating the problem likely requires retooling, or worse, starting anew with a different manufacturer. Such a ramp takes time.

I'm not relishing the downtime nor major disassembly required to replace my PCS when the time comes, but I'll make it work.

I think they're already on version three for that part. I just had several alerts during one night on my truck but it is charging. I have an appointment at the Tesla Service Center next week. I have 11,975 miles with FS AWD manufactured May 2024.

 

[bdreher]

We recently have experienced PCS issues with our 2024 Foundation CT with just over 10k miles. The symptoms we've seen include: Mobile charger frequently limited to 24A, "Camera System Unavailable", and errors encountered by "Sentry Mode" likely the result of the Camera System. We confirmed a PCS issue by entering "Service Mode" where we ran diagnostics that flagged a PCS error. We are still able to charge using a mobile charger, but only at the reduced rate of 24A. We attempted to schedule a service appointment using the Tesla App, but after the service request was "In Review" for 2 days, my wife drove to our local service center (in her Subaru). Apparently the service center folks ran remote diagnostics to confirm the failure and told her they would order the part and schedule an appointment when the part arrived. The Service Center could not give her a ETA for when the part might arrive. The following day we received a message via the Tesla app confirming the issue and that we would have complementary access to Super Charging until the repair is complete.

 

[CyberGus]

Welcome to the club that you never asked to join.

Sponsored