Broken at delivery: Critical Steering Issue Detected & Loss of System Redundancy Detected

[supergeek18]

Do you know how to go into the service mode and access the error logs? Info is in the service manuals on the Tesla site. If it happens again, and your screen is on I'd try to take pictures of as much detail as possible. From what I know it's also possible to monitor via the OBD2 port, which requires a $20 bluetooth adapter and a phone app.

With that you should be able to get it permanently fixed. Also don't forget that to use the emergency brake you need to press and hold the overhead console P button, or the on screen one if its working.

Stay safe!

Had the car back for a day and it happened again today. Ended up spending maybe 15 mins getting in and out of the car repeatedly (while on the phone with roadside planning to get a tow) and eventually I got it to drive again. Photos of the error codes below. Fun.

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[BannedByTMC]

Well that sucks, though not surprising. Unlikely that the previous issued fixed itself on it's own.

 

[Cybertruck 1974]

So thats two more to the list with about 10 others.

It seems there is a bigger issue at play here. Please keep us updated on what exactly caused this as I'm starting a list to keep track.

Did you see any other error mesages like power, SbW, Brakes or wiring etc?

I have now after 3 weeks....see attachment

 

[sharpgator]

Any follow up here?

 

[Guylouis]

Any updates?

 

[supergeek18]

Any follow up here?

Drover over 2k miles now it just randomly happens on some days when getting in the car and shifting to D. I just get out, lock the car, wait a few seconds, get back in and it usually works again. Sometimes repeat 2-3 times. Will leave it with service for as long as they need when all the parts from other delivery issues arrive. Still no ETA for some parts.

 

[CyberFreak]

Drover over 2k miles now it just randomly happens on some days when getting in the car and shifting to D. I just get out, lock the car, wait a few seconds, get back in and it usually works again. Sometimes repeat 2-3 times. Will leave it with service for as long as they need when all the parts from other delivery issues arrive. Still no ETA for some parts.

Parts? I thought they told you they had no idea what was causing it. What changed?

 

[Truckhaven]

Don’t worry, Tesla will fix it! Just know you have the best truck on the planet that’s bullet proof and not fake built tough like Elon says.

 

[Crissa]

"Sorry, we can't replicate the issue" seems wildly unacceptable.

If they can't replicate the issue... How are they supposed to diagnose it?

-Crissa

 

[Carmino]

If they can't replicate the issue... How are they supposed to diagnose it?

-Crissa

If it happens to a customer, how isn't there a better system for storing data re: issues that might not be replicable?

 

[Crissa]

If it happens to a customer, how isn't there a better system for storing data re: issues that might not be replicable?

They have to match the errors with their diagnosis of the hardware. If it doesn't replicate, it gets basically impossible to diagnose.

-Crissa

 

[Carmino]

They have to match the errors with their diagnosis of the hardware. If it doesn't replicate, it gets basically impossible to diagnose.

-Crissa

At the end of the day, keeping a customer's car for 6 days "diagnosing it" then giving it back and saying "sorry idk" is suboptimal.

 

[HaulingAss]

"Sorry, we can't replicate the issue" seems wildly unacceptable.

Yes, because I've never had that happen at a legacy dealership before.

Like my musty F-150 that has leaked rainwater into the cab from day one but that no Ford dealership can "replicate". We decided to just put a small bucket under the drip but the musty smell is still strong. I will be glad to see it go.

 

[Carmino]

Yes, because I've never had that happen at a legacy dealership before.

Like my musty F-150 that has leaked rainwater into the cab from day one but that no Ford dealership can "replicate". We decided to just put a small bucket under the drip but the musty smell is still strong. I will be glad to see it go.

Not sure what a legacy dealership has to do with this. Just because someone fairly criticizes Tesla service doesn't imply ICE dealerships are perfect. We can all be Tesla enthusiasts while still calling out what needs improved. Obligatory: I'm an OG roaster owner, 2x Model S owner, and now Cybertruck owner.

 

[sharpgator]

Yes, because I've never had that happen at a legacy dealership before.

Like my musty F-150 that has leaked rainwater into the cab from day one but that no Ford dealership can "replicate". We decided to just put a small bucket under the drip but the musty smell is still strong. I will be glad to see it go.

It’s not acceptable at a legacy dealership and it’s not acceptable at Tesla. This is a critical error and it’s Tesla’s job to fix it. If they can’t, it’s lemon law time.

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