Cybertruck Warranty - No Offroad?? Excludes driving over uneven, rough or damaged roads including potholes....

[JBee]

Here's a video from Out of Spec reviews where they discuss and compare the warranty and wording of what is covered by the Tesla Cybertruck Warranty.

Seems it offers Tesla a very large opportunity NOT to cover your repair costs should parts fail, and exceeds what other manufacturers offer in comparison.

For a off road truck this doesn't seem to generous at all, and could be quite limiting to it's use as a "off-road" vehicle.



For reference this is the direct wording used by Tesla:

This New Vehicle Limited warranty does not cover any vehicle damage of malfunction directly or indirectly caused by, due to, or resulting from, normal wear or deterioration, abuse, misuse, negligence, accident, improper maintenance, operation, storage, or transport, as defined in the Owner's Manual, including but not limited to, any of the following:

• Driving over uneven, rough, damaged or hazardous surfaces, including but not limited to curbs, potholes, unfinished roads, debris, other obstacles or in competition racing or autocross or for any other purposes for which the vehicle is not designed

Overall, I'm not sure how on the one side the vehicle offers "Off-Road" modes like Wade or Baja mode as "normal operation" modes but does not cover such operation under warranty? Seems like a case of lemon law maybe?
Something to think about....

Sponsored

 

[beastew]

Doesn't the Cybertruck allow you to choose "Off-Road and you can go between Overland or Baja. I'll let you guess which one is quick. Within those two modes, you also have some terrain settings: All-Purpose, Sand, Gravel and Rock"

If so aren't they saying these are driing modes they allow?

 

[TickTock]

Seems fair to me. Good that they will allow me optimize my suspension should I choose to participate in a Baja race but I would not expect any manufacturer to cover damages from the abuse that can result. No truck is going to survive dropping a wheel into a rut at 60mph. Just because they offer the optimization doesn't mean they have to cover all my costs if I do something stupid.

Now, if during wade mode, the compressor sucked in water and injected it into the battery - THAT, I would expect to be fully covered by warranty (I assume Tesla has multiple safeguards to make sure this doesn't happen).

 

[mark555055c]

Here's a video from Out of Spec reviews where they discuss and compare the warranty and wording of what is covered by the Tesla Cybertruck Warranty.

Seems it offers Tesla a very large opportunity NOT to cover your repair costs should parts fail, and exceeds what other manufacturers offer in comparison.

For a off road truck this doesn't seem to generous at all, and could be quite limiting to it's use as a "off-road" vehicle.



For reference this is the direct wording used by Tesla:

This New Vehicle Limited warranty does not cover any vehicle damage of malfunction directly or indirectly caused by, due to, or resulting from, normal wear or deterioration, abuse, misuse, negligence, accident, improper maintenance, operation, storage, or transport, as defined in the Owner's Manual, including but not limited to, any of the following:

• Driving over uneven, rough, damaged or hazardous surfaces, including but not limited to curbs, potholes, unfinished roads, debris, other obstacles or in competition racing or autocross or for any other purposes for which the vehicle is not designed

Overall, I'm not sure how on the one side the vehicle offers "Off-Road" modes like Wade or Baja mode as "normal operation" modes but does not cover such operation under warranty? Seems like a case of lemon law maybe?
Something to think about....

Negative, nothing to think about here. This is all expected and logical.

No vehicle manufacturer will warranty a vehicle that is damaged when used off road. The same goes for a sports car used on a drag strip or race track.

 

[cybguy]

" Driving over uneven... surfaces" Is there any road in the world that is 100% even? So the warranty doesn't cover driving the Cybertruck at all.

 

[Outdoors]

I just hope that Tesla doesn't see mud, and say. "Oh my what have you been doing here sir." On everything. Or Tesla will find out real quick that the skating sound isn't a ice dancer. It is the consumer skating away to brands that stand behind, and know the difference between abuse and use.

I live off, on, in, or around dirt. I get that BS sometimes at the SC. Dirt? Shame on you customer.

 

[Parker's Cars]

If you break your car driving off road, obviously they will not cover it. I'm not sure why this is controversial.

 

[Woodrick]

Here's a video from Out of Spec reviews where they discuss and compare the warranty and wording of what is covered by the Tesla Cybertruck Warranty.

Seems it offers Tesla a very large opportunity NOT to cover your repair costs should parts fail, and exceeds what other manufacturers offer in comparison.

For a off road truck this doesn't seem to generous at all, and could be quite limiting to it's use as a "off-road" vehicle.



For reference this is the direct wording used by Tesla:

This New Vehicle Limited warranty does not cover any vehicle damage of malfunction directly or indirectly caused by, due to, or resulting from, normal wear or deterioration, abuse, misuse, negligence, accident, improper maintenance, operation, storage, or transport, as defined in the Owner's Manual, including but not limited to, any of the following:

• Driving over uneven, rough, damaged or hazardous surfaces, including but not limited to curbs, potholes, unfinished roads, debris, other obstacles or in competition racing or autocross or for any other purposes for which the vehicle is not designed

Overall, I'm not sure how on the one side the vehicle offers "Off-Road" modes like Wade or Baja mode as "normal operation" modes but does not cover such operation under warranty? Seems like a case of lemon law maybe?
Something to think about....

Where is off-roading mentioned. All I see is normal warranty verbiage.

 

[countryboy]

" Driving over uneven... surfaces" Is there any road in the world that is 100% even? So the warranty doesn't cover driving the Cybertruck at all.

You forgot "caused by"... On or off road, if your driving caused the damage, it wasn't a defect, and they shouldn't cover it. Seems pretty standard to me. They didn't cover a new transmission when I neutral-bombed my parent's 90's buick century, on the road...

 

[Outdoors]

If you break your car driving off road, obviously they will not cover it. I'm not sure why this is controversial.

I think the question is unanswered and will remain so until normal people have warranty issues. How heavy handed will Tesla be with denying coverage for failure of components? Remember this a car company. A tech company. Not a truck company.

If everytime something breaks on a truck if Tesla waves the off-roading flag people will be pissed. My local techs are asses. I think they think every Tesla should be looked at and not driven.

 

[Jhodgesatmb]

Here's a video from Out of Spec reviews where they discuss and compare the warranty and wording of what is covered by the Tesla Cybertruck Warranty.

Seems it offers Tesla a very large opportunity NOT to cover your repair costs should parts fail, and exceeds what other manufacturers offer in comparison.

For a off road truck this doesn't seem to generous at all, and could be quite limiting to it's use as a "off-road" vehicle.



For reference this is the direct wording used by Tesla:

This New Vehicle Limited warranty does not cover any vehicle damage of malfunction directly or indirectly caused by, due to, or resulting from, normal wear or deterioration, abuse, misuse, negligence, accident, improper maintenance, operation, storage, or transport, as defined in the Owner's Manual, including but not limited to, any of the following:

• Driving over uneven, rough, damaged or hazardous surfaces, including but not limited to curbs, potholes, unfinished roads, debris, other obstacles or in competition racing or autocross or for any other purposes for which the vehicle is not designed

Overall, I'm not sure how on the one side the vehicle offers "Off-Road" modes like Wade or Baja mode as "normal operation" modes but does not cover such operation under warranty? Seems like a case of lemon law maybe?
Something to think about....

Any programmed mode is normal operation. Neglect, abuse, and racing are pretty clear terms. Yes, it gives Tesla flexibility but given that it was designed and intended (and briefly advertised) as an off-road vehicle I suspect the verbiage is mostly to protect Tesla.

 

[rudedawg78]

Is there any vehicle out there currently in which the warranty will cover damage from off-road use?

 

[Deleted member 4261]

Here's a video from Out of Spec reviews where they discuss and compare the warranty and wording of what is covered by the Tesla Cybertruck Warranty.

Seems it offers Tesla a very large opportunity NOT to cover your repair costs should parts fail, and exceeds what other manufacturers offer in comparison.

For a off road truck this doesn't seem to generous at all, and could be quite limiting to it's use as a "off-road" vehicle.



For reference this is the direct wording used by Tesla:

This New Vehicle Limited warranty does not cover any vehicle damage of malfunction directly or indirectly caused by, due to, or resulting from, normal wear or deterioration, abuse, misuse, negligence, accident, improper maintenance, operation, storage, or transport, as defined in the Owner's Manual, including but not limited to, any of the following:

• Driving over uneven, rough, damaged or hazardous surfaces, including but not limited to curbs, potholes, unfinished roads, debris, other obstacles or in competition racing or autocross or for any other purposes for which the vehicle is not designed

Overall, I'm not sure how on the one side the vehicle offers "Off-Road" modes like Wade or Baja mode as "normal operation" modes but does not cover such operation under warranty? Seems like a case of lemon law maybe?
Something to think about....

Well that definitely means we won’t be getting it in the U.K. as that describes our roads perfectly.

 

[Roy2001]

Should be industry standard.

 

[godsgiftiiiish]

I had a couple of H1 Hummers and that was part of their warranty also... seemed really odd with that truck. They did do warranty work for me once after an off road event. I think that sentence is some insurance/warranty analysis/lawyer stating that they don't have to cover that to minimize expected warranty repairs and minimize off roading by those at the margin of off roading or not off roading. Cheers!

Sponsored