Jhodgesatmb

Well-known member
First Name
Jack
Joined
Dec 1, 2019
Threads
63
Messages
4,689
Reaction score
6,869
Location
San Francisco Bay area
Website
www.arbor-studios.com
Vehicles
Tesla Model Y LR, Tesla Model 3 LR
Occupation
Retired AI researcher
Country flag
So what do long time Tesla owners think about this? Everyone I know who has a Tesla loves them, but it seems like they don't give a s about customers if they're so careless with deliveries, no? Not trolling, I ordered a CT.
Tesla is really good about trying to fix things like this, just as the OP reported.
Sponsored

 

Clockers

Member
First Name
Anthony
Joined
Feb 9, 2024
Threads
0
Messages
8
Reaction score
7
Location
NY
Vehicles
Future CT owner
Country flag
Are the rocker panels stainless steel or plastic?
 

fdon1

Well-known member
Joined
Dec 20, 2023
Threads
1
Messages
46
Reaction score
80
Location
ATL
Vehicles
CT AWD, Plaid S, Model X
Country flag
The glass makes sense but replacing the rocker panel is petty.
Rocker panel is one of the first things you see due to the contrast. And no matter how hard this person may clean their vehicle those stains will never come out (according to the reports above) so they have every right to request this. Especially before Tesla tries to deem this as something the customer may have done
 

Synchronicity786

Active member
First Name
Omar
Joined
Jan 21, 2024
Threads
2
Messages
26
Reaction score
40
Location
Charlotte, NC
Vehicles
Tesla Cybertruck
Country flag
New to buying new cars? A certain percentage will always have damage or small defects needing repair. The difference with Tesla is that most of them don't sit on a lot waiting for a buyer to come along. That is when dealerships typically address these kind of minor issues (although it's not all that uncommon for them have cars on the lot that are found to need some warranty attention).

Tesla hires outside contractors to ship new cars by rail, truck and ship so it's not uncommon for them to leave the factory in "new" condition and arrive with damage requiring new parts to make new again. Tesla knows when your new truck is scheduled to arrive at a delivery center, they don't know about any undiscovered damage they may have incurred along the way until it arrives and is detailed.
No. I’m talking about dealerships reconciling any cosmetic issues prior to handover. That’s it.
 


Jhodgesatmb

Well-known member
First Name
Jack
Joined
Dec 1, 2019
Threads
63
Messages
4,689
Reaction score
6,869
Location
San Francisco Bay area
Website
www.arbor-studios.com
Vehicles
Tesla Model Y LR, Tesla Model 3 LR
Occupation
Retired AI researcher
Country flag
No. I’m talking about dealerships reconciling any cosmetic issues prior to handover. That’s it.
From everyone I gave talked to the showrooms (Tesla doesn’t have dealerships) just check the paperwork and hand over the car. It is up to us as buyers to check the car over and point out issues. They give us a week to do it. You don’t have to do it in the showroom parking lot.
 

HaulingAss

Well-known member
First Name
Mike
Joined
Oct 3, 2020
Threads
8
Messages
4,128
Reaction score
8,748
Location
Washington State
Vehicles
2010 F-150, 2018 Model 3 Perform, FS Cybertruck
Country flag
No. I’m talking about dealerships reconciling any cosmetic issues prior to handover. That’s it.
In general, Tesla will accomodate that. But most people are happy to take their vehicle, assuming the problem is minor/cosmetic/easy to remedy, and let Tesla fix it later. Sometimes sooner is better than perfect. Whichever way floats your boat.
 

HaulingAss

Well-known member
First Name
Mike
Joined
Oct 3, 2020
Threads
8
Messages
4,128
Reaction score
8,748
Location
Washington State
Vehicles
2010 F-150, 2018 Model 3 Perform, FS Cybertruck
Country flag
From everyone I gave talked to the showrooms (Tesla doesn’t have dealerships) just check the paperwork and hand over the car. It is up to us as buyers to check the car over and point out issues. They give us a week to do it. You don’t have to do it in the showroom parking lot.
The one-week timeline is only for such minor issues that they don't even rise to warranty issues. If the issue is serious enough to be considered an actual manufacturing defect, it's warrantied against that for the term of the basic warranty, 4 years, I think.

I might be reluctant to take delivery of a vehicle that had serious issues, but if it's as easy as having Tesla polish the metal or replace a trim piece, I know I wouldn't let that delay my delivery. In fact, I would be mad if they told me they wouldn't deliver it until they had any needed parts, scheduled installation of them, and performed the work.
 
Last edited:

HaulingAss

Well-known member
First Name
Mike
Joined
Oct 3, 2020
Threads
8
Messages
4,128
Reaction score
8,748
Location
Washington State
Vehicles
2010 F-150, 2018 Model 3 Perform, FS Cybertruck
Country flag
The glass makes sense but replacing the rocker panel is petty.
I don't think that's petty at all. It looks like someone sprayed a strong caustic on the door panels and it ran down over the plastic rocker panel trim and damaged it. Even the Tesla Service Department said they could not remove the staining (so they would have to replace the plastic trim piece).
 
Last edited:


happy intruder

Well-known member
First Name
O. K.
Joined
Mar 5, 2020
Threads
8
Messages
1,112
Reaction score
900
Location
Irvine
Vehicles
Model 3 Jun 2019..... Model S Jan 2020
Occupation
Retired
Country flag
Not happy to see simple cosmetic faults get as far as the handover.

The Model Y was initially plagued by build/panel gap issues, now the tables have turned. Once the CT production line settles and the outside is clean, these growing pains will/should disappear.

Tesla is a tech company doing cars, they are sending out things not quite 100% yet, with the view of upgrading to a better version later on. Like any business, traditional carmakers can screw up, but unlike Tesla, I don't think they would purposely send out a Version 1.

Par for the course for Tesla.
thats why i am waiting to configure my truck should i decide to eventually buy it....the longer i wait, the better the quality....i keep getting pings form tesla to go on and order since i have an early reservation number.....i still dont know what i am going to do....seen good and bad reviews
 

charliemagpie

Well-known member
First Name
Charlie
Joined
Jul 6, 2021
Threads
40
Messages
2,852
Reaction score
5,082
Location
Australia
Vehicles
CybrBEAST
Occupation
retired
Country flag
thats why i am waiting to configure my truck should i decide to eventually buy it....the longer i wait, the better the quality....i keep getting pings form tesla to go on and order since i have an early reservation number.....i still dont know what i am going to do....seen good and bad reviews
I'd do the same. I am keen, but happy to wait out the teething period.

But it's all academic... I'm Australian, it will hover by the time I get it.
 

happy intruder

Well-known member
First Name
O. K.
Joined
Mar 5, 2020
Threads
8
Messages
1,112
Reaction score
900
Location
Irvine
Vehicles
Model 3 Jun 2019..... Model S Jan 2020
Occupation
Retired
Country flag
I'd do the same. I am keen, but happy to wait out the teething period.

But it's all academic... I'm Australian, it will hover by the time I get it.
yes, i was really happy to get low RN but the fact that i was a Dir of Quality in my working days, i know what infant mortality was and the MTBF for failure has to be very high....No realibility rating yet becasue there is not enough data or trucks on the road to report....i am sure it will be another 18 months befor things work out
Sponsored

 
 




Top