Getting the run around from Tesla

[DavidL]

Got my VIN assigned Sunday 29th Jan. I called them next day - they said truck due Sunday 4th, so set up delivery appointment for Tuesday 6th. Called them Sunday 4th to confirm if truck arrived, answer “not yet - now due 5th”. On 5th, they call me and asked me to move delivery to 8th. I was working on 8th, so asked them to reschedule to Sunday 11th. Friday they call me. Still don’t have truck. Say it was meant to come on Thursday 9th. They call me again this morning. Truck still not there. Frankly with all the technology that Tesla has, I would think they should be able to tell me to the second when it is going to arrive. But frankly, they really don’t have any idea. How long do I let this go on for, before I call Elon? They took my $45k cash deposit just fine. Should have arranged to keep the money in my account. Total BS. Frustrated. Irvine Delivery Center.

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[Outdoors]

Well I guess one could X Elon and see what happens. Yet I would be willing to bet in a week from now the result will be the same. One would have a truck in a garage that night a week out. Anything in between might be an exercise in futility. The truck will get there when it does. Things do happen.

 

[DavidL]

Yep, things happen. And I guess after waiting 4 years, what’s a week or two right? Just really freaking frustrating.

 

[Cybertruck26]

Got my VIN assigned Sunday 29th Jan. I called them next day - they said truck due Sunday 4th, so set up delivery appointment for Tuesday 6th. Called them Sunday 4th to confirm if truck arrived, answer “not yet - now due 5th”. On 5th, they call me and asked me to move delivery to 8th. I was working on 8th, so asked them to reschedule to Sunday 11th. Friday they call me. Still don’t have truck. Say it was meant to come on Thursday 9th. They call me again this morning. Truck still not there. Frankly with all the technology that Tesla has, I would think they should be able to tell me to the second when it is going to arrive. But frankly, they really don’t have any idea. How long do I let this go on for, before I call Elon? They took my $45k cash deposit just fine. Should have arranged to keep the money in my account. Total BS. Frustrated. Irvine Delivery Center.

I thought they were able to ping the vehicle, tbh. But- fyi and for future notice, i was just informed you can inspect vehicle prior to paying down payment ("final payment"), its not due unless you take delivery. I was told that they add it for a "seamless purchase experience."

Best of luck! Hope it comes soon

 

[CybertruckRN1127]

Truck drivers are not part of Tesla. They are contractors. For example here is one being delivered. My friend who tow horses for a living is doing this too now. There is a shortage of truck drivers that deliver cars.

 

[dandor]

I am dealing with the same thing. VIN assigned on 1/22.

 

[CybertruckRN1127]

Also, like to add that my friend will stop his truck and log on to raid in World of Warcraft on Tuesday and Wednesday nights. The world is at the mercy of these truck drivers. They will hold your load hostage. Not Teslas fault. Just wait it out. It will get there when it gets there.

 

[DavidL]

Actually, if it was coming by truck, that maybe more reliable. Apparently they come to California by train.

 

[mark555055c]

Got my VIN assigned Sunday 29th Jan. I called them next day - they said truck due Sunday 4th, so set up delivery appointment for Tuesday 6th. Called them Sunday 4th to confirm if truck arrived, answer “not yet - now due 5th”. On 5th, they call me and asked me to move delivery to 8th. I was working on 8th, so asked them to reschedule to Sunday 11th. Friday they call me. Still don’t have truck. Say it was meant to come on Thursday 9th. They call me again this morning. Truck still not there. Frankly with all the technology that Tesla has, I would think they should be able to tell me to the second when it is going to arrive. But frankly, they really don’t have any idea. How long do I let this go on for, before I call Elon? They took my $45k cash deposit just fine. Should have arranged to keep the money in my account. Total BS. Frustrated. Irvine Delivery Center.

Give it two weeks after VIN, + two days, then start asking questions. Until then, you are simply creating your own stress for no reason.

FYI, it's factory to rail yard via truck, then rail yard to rail yard via train, and finally rail yard lot to local delivery center. This takes time.

It sounds like they are communicating plenty, so I don't know what the "BS" is. Granted, when I have a VIN assigned, I'm going to start breathing heavy too.

 

[DavidL]

How do you figure 2 weeks + 2 days? Is that the average time it is taking right now?

 

[mark555055c]

How do you figure 2 weeks + 2 days? Is that the average time it is taking right now?

Yep, two weeks is average time I've seen over the years from VIN to delivery. I say +two days to set expectations since these are the very first deliveries for delivery centers.

 

[DavidL]

Thanks for that info.

 

[Pops]

Yep, things happen. And I guess after waiting 4 years, what’s a week or two right? Just really freaking frustrating.

The rest of us are in a desert almost dead from dehydration and you are complaining because your water is cucumber flavored.

 

[agordon117]

The reason this keeps happening (and that it sucks so much), is the app tells you complete all of your tasks to not delay your delivery. Then when you come here (or call an actual human at tesla), the response is "oh, no, you never have to pay this early". As if that should be obvious somehow.

So you hit VIN stage, it asks for payment which you'd logically assume means you must be close. And then weeks go by with no update. But you've already either fully paid, or paid a down payment, or whatever. That's different than if you are only out your $100 reservation and $1000 order deposit.

Same thing with trade in and loans expiring. The app acts like you're missing stuff unless you do those steps, but then when you do them and they expire, it's somehow on you for not knowing things that you wouldn't have known.

 

[hridge2020]

Got my VIN assigned Sunday 29th Jan. I called them next day - they said truck due Sunday 4th, so set up delivery appointment for Tuesday 6th. Called them Sunday 4th to confirm if truck arrived, answer “not yet - now due 5th”. On 5th, they call me and asked me to move delivery to 8th. I was working on 8th, so asked them to reschedule to Sunday 11th. Friday they call me. Still don’t have truck. Say it was meant to come on Thursday 9th. They call me again this morning. Truck still not there. Frankly with all the technology that Tesla has, I would think they should be able to tell me to the second when it is going to arrive. But frankly, they really don’t have any idea. How long do I let this go on for, before I call Elon? They took my $45k cash deposit just fine. Should have arranged to keep the money in my account. Total BS. Frustrated. Irvine Delivery Center.

There right here awaiting some parts.. From Joe's Flyby, yesterday

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