I've decided to start calling Tesla out on their cybertruck BS...

[SpaceXNut]

Proud cyberbeast owner here.

To get things started (and I have a moderately long list after 23 days of ownership) I get this text from my local Tesla center on Saturday at 4:39pm...

"Hello,

This is Tesla. Just letting you know that we had to update something on your registration so we are mailing you a new one. Once you get the new one you can trash the old one. It is coming VIA UPS. Please let us know if you have any questions."

Me at 4:41pm

"What are we updating? Something that I need to let DMV know about?"

Me at 4:43pm

"And why are we updating the above?" This was more of a backup text to hopefully get an answer before 5pm on Saturnday night.


Tesla service center .....

If I had a .gif of crickets I would insert it here.


Am I the only one that sees a disconnect between Tesla and Tesla service?

It seems as though the entire first ware of foundation series were at best, shoddily put together. Mine went back in the shop 4 days later. The Tesla service manager (another tesla center, not the one invovled in the text above) really had no interest in it breaking down 96 hours after I picked it up, that it would be at the shop 2 weeks while they waited for a coolant sensor and flat out told me Tesla didn't think about the supply chain for fixes of the cybertruck, only producing and selling them.

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[spockagain34]

Early Model 3 owner here, and not trying to make excuses at all, but this is just kind of the way it is. Tesla service has been the one and only part of Tesla that makes me angry with the company. I’ve many times had the thought “I’ll get solar somewhere else this time!!” (We had just moved) or “I’m canceling my CT order!” And yet, the tech speaks for itself. My model 3 is still better today than when I drove it off the factory lot six years ago. I’ve tried to work with Tesla service in so many ways, from being a fawning fan boi, to being undoubtedly too rude to a poor person who had nothing to do with the issue. Wish there was something to be done about it other than get on here and bitch and moan, but that seems about par for the course.

 

[Stuck4ger]

Proud cyberbeast owner here.

To get things started (and I have a moderately long list after 23 days of ownership) I get this text from my local Tesla center on Saturday at 4:39pm...

"Hello,

This is Tesla. Just letting you know that we had to update something on your registration so we are mailing you a new one. Once you get the new one you can trash the old one. It is coming VIA UPS. Please let us know if you have any questions."

Me at 4:41pm

"What are we updating? Something that I need to let DMV know about?"

Me at 4:43pm

"And why are we updating the above?" This was more of a backup text to hopefully get an answer before 5pm on Saturnday night.


Tesla service center .....

If I had a .gif of crickets I would insert it here.


Am I the only one that sees a disconnect between Tesla and Tesla service?

It seems as though the entire first ware of foundation series were at best, shoddily put together. Mine went back in the shop 4 days later. The Tesla service manager (another tesla center, not the one invovled in the text above) really had no interest in it breaking down 96 hours after I picked it up, that it would be at the shop 2 weeks while they waited for a coolant sensor and flat out told me Tesla didn't think about the supply chain for fixes of the cybertruck, only producing and selling them.

So you join the forum to make that one post whining about a registration update that didn’t require any action on your part? Or that we’re supposed to think Tesla didn’t think at all about the repair supply chain? Yeah, ok.

 

[TripleB]

What did you expect? It’s the first run of a radically new and different vehicle.

 

[SpaceXNut]

No, I created the account a month ago to see if anyone was having a similiar problem with the errors I was receiving from the HVAC, coolant and drivability, but didn't post at that time. The above happened 4 days after taking ownership and I forgot to mention that the front camera died 30min after picking up (oh yeah, I was going to post about that as well to see if anyonehad ideas on on how to fix it then I read a post somewhere about front plate tilt on the front cameras coming unaligned). It was the warning not to drive my cybertruck that took porecedence in getting it fixed.

I have a 2012 Model S which broke down after 4 weeks and spent 6 weeks in Freemont being repaired (read your warranty closely, brand new car drivetrains are not replaced with new components, but used drivetrains which as you can image, subsequently seized up again 6 months later which brought it back to the shop.) I've likely been a Tesla fanboy long before you Stuck4ger. That aside....thanks for the warm welcome for the forum!

Also, regarding you comment, " Tesla didn’t think at all about the repair supply chain? Yeah, ok" that was the response I received from the Tesla service center manager. How many people do you know that have had their cybertruck breakdown the first week? I know several! How may people do you know have had their cybertruck not driveable for weeks? I know several! At some point you have to take off you Tesla fanboy blinders and open your eyes to the way the World really works.

I think I expect a brand new car, regardless of the price, to come with some form of aceptable QA/QC and not leave customers in the dark about failure issues, repair insufficencies, customer service, requests for repair, etc. Two weeks to get in for evaluation of a problem, 2 weeks for parts and Tesla service employees who could care less about you If you have a non functioning Cybertruck you know what I'm talking about, if you have a functioning Cybertruck I pray you never experience the pain.

 

[Stuck4ger]

No, I created the account a month ago to see if anyone was having a similiar problem with the errors I was receiving from the HVAC, coolant and drivability, but didn't post at that time. The above happened 4 days after taking ownership and I forgot to mention that the front camera died 30min after picking up (oh yeah, I was going to post about that as well to see if anyonehad ideas on on how to fix it then I read a post somewhere about front plate tilt on the front cameras coming unaligned). It was the warning not to drive my cybertruck that took porecedence in getting it fixed.

I have a 2012 Model S which broke down after 4 weeks and spent 6 weeks in Freemont being repaired (read your warranty closely, brand new car drivetrains are not replaced with new components, but used drivetrains which as you can image, subsequently seized up again 6 months later which brought it back to the shop.) I've likely been a Tesla fanboy long before you Stuck4ger. That aside....thanks for the warm welcome for the forum!

Also, regarding you comment, " Tesla didn’t think at all about the repair supply chain? Yeah, ok" that was the response I received from the Tesla service center manager. How many people do you know that have had their cybertruck breakdown the first week? I know several! How may people do you know have had their cybertruck not driveable for weeks? I know several! At some point you have to take off you Tesla fanboy blinders and open your eyes to the way the World really works.

I think I expect a brand new car, regardless of the price, to come with some form of aceptable QA/QC and not leave customers in the dark about failure issues, repair insufficencies, customer service, requests for repair, etc. Two weeks to get in for evaluation of a problem, 2 weeks for parts and Tesla service employees who could care less about you If you have a non functioning Cybertruck you know what I'm talking about, if you have a functioning Cybertruck I pray you never experience the pain.

I’m not going to argue that there are too many breakdowns and bottlenecks in the supply chain but that kind of goes with a brand new vehicle that is ramping up production exponentially. If they concentrate on supply chain then it would be at the expense of fulfilling orders and a lot more people would be up in arms than the smaller percentage that are having issues with their trucks. It’s simplistic for the SC manager to say Tesla never thought about the supply chain but he could have been harried and exasperated and didn’t really think it through.

 

[SpaceXNut]

I’m not going to argue that there are too many breakdowns and bottlenecks in the supply chain but that kind of goes with a brand new vehicle that is ramping up production exponentially. If they concentrate on supply chain then it would be at the expense of fulfilling orders and a lot more people would be up in arms than the smaller percentage that are having issues with their trucks. It’s simplistic for the SC manager to say Tesla never thought about the supply chain but he could have been harried and exasperated and didn’t really think it through.

Completely agree!

And I think you just proved my point in the OP ?

I love my cybertruck and hope they ramp up production as anyone on this forum does as well, but it's the disconnect between I suppose, Tesla proper, and Tesla service that I was aiming to point out.

 

[DFWBrad]

24 hours into ownership, I had:
- suspension failure
- Tonneau cover failure
- camera failure

Literally rendering my car useless. And their response? "we'll see you in a month, sorry it's busy"

So I feel you ? we knew it was going to happen, but it still sucks.

 

[Stuck4ger]

24 hours into ownership, I had:
- suspension failure
- Tonneau cover failure
- camera failure

Literally rendering my car useless. And their response? "we'll see you in a month, sorry it's busy"

So I feel you ? we knew it was going to happen, but it still sucks.

What delivery date or VIN range?

 

[Lasttoy]

Can we establish a few facts.
1. Sales has far away out paced parts supply
2. Sales has far away passed repair facility size
3. Technician training is lights years behind the technology in the truck.
4. SC attitude has changed significantly in last years. They don't care. Demand makes it clear folks keep buying.
5. We must wait weeks for warranty repairs. Don't take an out of warranty in. The invoice start in the thousands.
Don't get me wrong. I have two S'. They are far superior to any gas car. I love my S' . They r great.

 

[zeroCO2]

You do realize you’re an early adopter …this is to be expected with a radical new vehicle …it’s called bleeding edge for a reason …there will be wounds

 

[tmeyer3]

This is my second time with a brand new vehicle release from tesla. First was the Model 3 in 2019, now the CT. I haven't had as much "crickets" as other have reported, but I have my fair share of frustrations with the way they interface with customers (pushing people to the app/text only, etc.).

I can say that with the model 3, they were so completely swamped that it was nearly impossible to get an answer as no one in the SCs knew how to repair/maintain them just yet. But merely a year later, the service got so much better that I completely forgot about my bad experienced until CT lol

All I'm saying is that, while it sucks, it does get better.

 

[ÆCIII]

Proud cyberbeast owner here.

To get things started (and I have a moderately long list after 23 days of ownership) I get this text from my local Tesla center on Saturday at 4:39pm...

"Hello,

This is Tesla. Just letting you know that we had to update something on your registration so we are mailing you a new one. Once you get the new one you can trash the old one. It is coming VIA UPS. Please let us know if you have any questions."

Me at 4:41pm

"What are we updating? Something that I need to let DMV know about?"

Me at 4:43pm

"And why are we updating the above?" This was more of a backup text to hopefully get an answer before 5pm on Saturnday night.


Tesla service center .....

If I had a .gif of crickets I would insert it here.


Am I the only one that sees a disconnect between Tesla and Tesla service?

It seems as though the entire first ware of foundation series were at best, shoddily put together. Mine went back in the shop 4 days later. The Tesla service manager (another tesla center, not the one invovled in the text above) really had no interest in it breaking down 96 hours after I picked it up, that it would be at the shop 2 weeks while they waited for a coolant sensor and flat out told me Tesla didn't think about the supply chain for fixes of the cybertruck, only producing and selling them.

Hey - that wasn't Tesla, that was me - and you fell for it!! (joking)...

Seriously, do you actually listen to phone calls which you have no way of verifying? Why post the transcript here as if we could verify it or something? Don't you know that phone call medium is a place where a majority of scammers live?

Usually when Tesla contacts me about something like that, it's via email which is more easily verified if sent with the proper security measures.

So you listen to, spend time on, and respond to phone calls - has anyone called you about winning the lottery yet and needs your bank account information???

BTW - most of us here look at members who've only joined the forum a few days ago
and suddenly post negative content tempered or otherwise, and evaluate it accordingly. ​

- ÆCIII

 

[lowtek]

No, I created the account a month ago to see if anyone was having a similiar problem with the errors I was receiving from the HVAC, coolant and drivability, but didn't post at that time. The above happened 4 days after taking ownership and I forgot to mention that the front camera died 30min after picking up (oh yeah, I was going to post about that as well to see if anyonehad ideas on on how to fix it then I read a post somewhere about front plate tilt on the front cameras coming unaligned). It was the warning not to drive my cybertruck that took porecedence in getting it fixed.

I have a 2012 Model S which broke down after 4 weeks and spent 6 weeks in Freemont being repaired (read your warranty closely, brand new car drivetrains are not replaced with new components, but used drivetrains which as you can image, subsequently seized up again 6 months later which brought it back to the shop.) I've likely been a Tesla fanboy long before you Stuck4ger. That aside....thanks for the warm welcome for the forum!

Also, regarding you comment, " Tesla didn’t think at all about the repair supply chain? Yeah, ok" that was the response I received from the Tesla service center manager. How many people do you know that have had their cybertruck breakdown the first week? I know several! How may people do you know have had their cybertruck not driveable for weeks? I know several! At some point you have to take off you Tesla fanboy blinders and open your eyes to the way the World really works.

I think I expect a brand new car, regardless of the price, to come with some form of aceptable QA/QC and not leave customers in the dark about failure issues, repair insufficencies, customer service, requests for repair, etc. Two weeks to get in for evaluation of a problem, 2 weeks for parts and Tesla service employees who could care less about you If you have a non functioning Cybertruck you know what I'm talking about, if you have a functioning Cybertruck I pray you never experience the pain.

Not everybody has problems, most do not. Your experience is not reflective of the whole. Your last paragraph is pure FUD. Troll much?

 

[SpaceXNut]

I completely get it, I wouldn't trust me either having had just signed up a month ago.

Lowtek, first I love the "FUD" reference. Brings me back to the days I used to trade crypto...now I'm older and smarter, much more the former! Second, I see your cars are both 2023.

Good luck with your Cybertruck, I hope everything goes smooth for you!

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