sgmorton
Well-known member
- First Name
- Sam
- Joined
- Aug 10, 2023
- Threads
- 9
- Messages
- 146
- Reaction score
- 248
- Location
- Texas
- Vehicles
- MS P100DL+. M3P, CT
- Occupation
- Programmer
- Thread starter
- #1
I want to vent and ask a question vent first!!!!!
Tesla assigned someone to come do an estimate for my Powershare install. I took the required pictures and sent them. A month later I get an estimate that basically reads like they didn't look at my application or photos. Prior I own 2 Teslas, had a sub panel installed in the garage capable of adding a Powerwall in the future and 2 Nema outlets for 2 mobil chargers. Plenty of space in the sub panel as well. The estimate came in at $5200 they ignored the sub panel, ignored the previous Nema plugs and wanted to run new conduit completely around the outside of my house. I complained!
Next they called and agreed they need to come have a look as the conduit was to small they could see this in the photo... it was 2". The tech came out agreed they could use the sub panel, existing conduit, and just add the Universal Charger. I wait another month for a revised estimate... $7200! For less work! it's somehow gone up by $2000!
VENT OVER>>>>Question:
I feel stuck, can I complain to Tesla, get a different installer? This one feels shady now. I am not going to name names until this plays out but right now it feels like they are making up whatever price they like because we have no other option! I've contacted the original Tesla pro that did my original subpanel in hopes he can help but I don't think he has the Powershare training yet.
What do you guys think?
UPDATED : 4.19.2024
I got an email from the installer, this time a new person. The email asked if I had any questions and when can we schedule?!
I explained that they already took my questions and have not responded and that their internal communications seem very bad. I proceeded to explain again how they estimated $5200, then sent a tech and agreed it the estimate was off and then sent a new revised estimate for $7200 for less work and then I asked him to please explain how less work and less equipment made my estimate go up 40%. I really need Tesla to give an option.
UPDATED : 5.15.2024
I want to follow up on this... after much waiting and waiting I finally got to talk to someone about my estimate. There was confusion on their part, there was confusion on my part, and all around there was a lot of miscommunication. In the end when they explained what was possible and how it would work I am satisfied with my new estimate of $4500ish.
Some things I did not know that led to my confusion. You must have a dedicated line from the Gateway to the Wall Charger. There is no way to utilize a sub panel to communicate or pass power to the Gateway. Also you do not need a subpanel if you want to backup your whole house. I think my preference is just turn off what I don't want to use based on the season and not try and guess what circuits to back up. This subpanel delete was worth probably $500-1000. In the end I think the install is a fair price and I will be proceeding soon.
Tesla assigned someone to come do an estimate for my Powershare install. I took the required pictures and sent them. A month later I get an estimate that basically reads like they didn't look at my application or photos. Prior I own 2 Teslas, had a sub panel installed in the garage capable of adding a Powerwall in the future and 2 Nema outlets for 2 mobil chargers. Plenty of space in the sub panel as well. The estimate came in at $5200 they ignored the sub panel, ignored the previous Nema plugs and wanted to run new conduit completely around the outside of my house. I complained!
Next they called and agreed they need to come have a look as the conduit was to small they could see this in the photo... it was 2". The tech came out agreed they could use the sub panel, existing conduit, and just add the Universal Charger. I wait another month for a revised estimate... $7200! For less work! it's somehow gone up by $2000!
VENT OVER>>>>Question:
I feel stuck, can I complain to Tesla, get a different installer? This one feels shady now. I am not going to name names until this plays out but right now it feels like they are making up whatever price they like because we have no other option! I've contacted the original Tesla pro that did my original subpanel in hopes he can help but I don't think he has the Powershare training yet.
What do you guys think?
UPDATED : 4.19.2024
I got an email from the installer, this time a new person. The email asked if I had any questions and when can we schedule?!
I explained that they already took my questions and have not responded and that their internal communications seem very bad. I proceeded to explain again how they estimated $5200, then sent a tech and agreed it the estimate was off and then sent a new revised estimate for $7200 for less work and then I asked him to please explain how less work and less equipment made my estimate go up 40%. I really need Tesla to give an option.
UPDATED : 5.15.2024
I want to follow up on this... after much waiting and waiting I finally got to talk to someone about my estimate. There was confusion on their part, there was confusion on my part, and all around there was a lot of miscommunication. In the end when they explained what was possible and how it would work I am satisfied with my new estimate of $4500ish.
Some things I did not know that led to my confusion. You must have a dedicated line from the Gateway to the Wall Charger. There is no way to utilize a sub panel to communicate or pass power to the Gateway. Also you do not need a subpanel if you want to backup your whole house. I think my preference is just turn off what I don't want to use based on the season and not try and guess what circuits to back up. This subpanel delete was worth probably $500-1000. In the end I think the install is a fair price and I will be proceeding soon.
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