Recall: exterior trim / body panel detaching issue (46,096 Cybertrucks affected)

[dalton108]

To clarify, My tone might be constructed as frustration. It is not. My typical response on these situations is to calmly align the with dealer and response reasonably.

My referral to the F word is anadocial to many cars & coffee conversionsation that come up when people recount their terrible service experience. Worse, only to hear some else had a completely different dealer response to the same issue - because it was left to the service tech/customer to hash-it-out.

That does not mean you cannot disagree with their take. It is also complicated when you know your obligations and the other party does not - or worse corporate does not tell the employee's how to handle these situations and leaves it up to them and their life experience to dolt out what they think is reasonable, based on the employee's personal life experience.

Tesla corporate should already have inplace a position on how to deal with those customers who have painted, purchased or have wrapped their trucks. About 50% of the CT I see, mine included are wrapped...And Tesla service thinks it's cool BTY.

It would be supremely disappointing for Tesla to have no position on this, or leave it up to each customer/service tech to work-it-out, one-on-one.

It would be really, bad if the first recall submitters - have to eat the re-wrap, then Tesla encounters a litigation attorney as a CT owner...do a 180 and start paying for the re-wrap. Leaving those that ate it burned.....that's been done too in the past.

'Warm' Regards in the kindest way!
Jack

I should have put in some more express sarcasm identification I am just joking I agree with everything you’ve said friend. My post was supposed to be a little bit more elaborate, but I got waylaid (I am in the middle of a legislative session).

There is supposed to be a lot more hyperbole about how you guys were really going off the rails and taking this over the top and I didn’t want this to end up in fisticuffs!

Sorry, I’ll do better next time!

Very truly yours,

-Dalton

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[CTofLosGatos]

How about the streaks left on the windshield from windshield wiper fluid? And if you use too much fluid while driving, it runs down the sides of the truck and leaves streaks all over your driver side window. You HAVE to hate that! I do.

Everything else, I love ?.

Actually I've not experienced it, may be because I don't use the wipers that often. During rains the wipers are super efficient. But more than that, I am awe the way water droplets traverse upwards, propelled by airflow against the gravity - on this massive windshied. It's mesmerizing.... I often myself get distracted looking that these droplets and see who will merge with whom and often I increase the speed to accelerate their path up.... ?

 

[Willwillx]

Looks neat. I'll add it to my next order with Adam's. Thank you. I think it will help but it won't eliminate the streaking on the driver window. It's just an aero sideffect of the vehicles' design.

My model y does same thing, i only clean the windows when its raining lol

 

[CyberGus]

I didn’t want this to end up in fisticuffs!

I got twenty bucks on the lawyer

 

[CyberGus]

it was the accelerator pedal that had the issue, not the brake pedal...

Oh noes, the rubber cover came unglued from the throttle. My stainless vehicles have so much in common!

I wonder if I’ll get a recall ?

 

[SCTesla]

I saw this on TMC.


"there is an internal request from Tesla Corp that states we are unable to address the Cantrail if the vehicle is wrapped, I had to confirm from a few people but it appears we are unable to replace that for you"

I guess it was from a SC.

 

[JackCypher]

I saw this on TMC.


"there is an internal request from Tesla Corp that states we are unable to address the Cantrail if the vehicle is wrapped, I had to confirm from a few people but it appears we are unable to replace that for you"

I guess it was from a SC.

From my understanding, A Safety recall is compulsory on behalf of the manufacturer. Recall the dealer is not the manufacturer and Tesla is wearing 2 hats as service/dealer and manufacturer.,

It is unclear to me how Tesla feels it can refuse. The customer can, of course, it is your vehicle. Reading the NHTSA guidelines, one remedy is for them to buy the vehicle back. [Yup, Really...]

Here is an except from the NHTSA Guideline on vehicle recalls with regards to 'dealer denial' [Please recall there are 2 parties the 'manufacturer' and the 'dealer' Tesla's service is the 'dealer' in this case.]

What If a Dealer Denies My Right to Have a Recalled Vehicle Remedied at No Charge?
If a dealer refuses to repair your vehicle in accordance with the recall letter you received from the manufacturer, you should immediately notify the manufacturer. In most cases, contractual agreements between a manufacturer and its dealers require all dealers to honor the recall and remedy defects at no extra charge – regardless of where the vehicle or equipment was originally purchased. Under the law, if a vehicle recall has been initiated, consumers are entitled to the remedy without charge and within a reasonable time. In most cases, there will be a time lag between the date of the manufacturer’s decision that a recall is warranted or the agency’s final decision, and the date the remedy is available to consumers. This time is provided to allow manufacturers to identify owners of vehicles or equipment included in the recall, develop remedial procedures, instruct dealers on how to repair the defect, distribute the parts necessary for repair or replacement to the dealerships, and send letters to consumers informing them how the recall campaign will be conducted. A dealer is not required by law to remedy a defect in a vehicle brought in for repair before this date. Although consumers demanding immediate correction may feel they are not receiving satisfactory resolution of the problem, there is no legal recourse available at this stage – patience is the only alternative. In instances where a manufacturer needs extended time to develop a remedy, the agency will require the manufacturer to send an interim notice to ensure that the consumer is aware of the recall, and to provide any short-term actions that the consumer can take to lessen the likelihood of the defect occurring.

Again, unfortunately I think this will get contentious and Tesla is taking the path of the unformed. When wearing the dealer hat at the service center -they refuse, however, as the manufacture the repair is compulsory and Tesla Manufacturer would be fined. This is typical in large organizations where the left hand does not know what the right hand is doing.

[To stay informed. I've attached this Consumer Guideline from the NHTSA on vehicle recalls]

Regards
Jack

Below here are the Google Results for 'Manufacturers Obligation on car safety recall'. [I've highlighted those 'interesting' parts]
***********************************************************

Here's a more detailed explanation of manufacturers' obligations regarding car safety recalls:


1. Identifying and Reporting Safety Defects:

• Manufacturers must conduct thorough investigations into reported issues and determine the scope and severity of any safety defects.
  
  
• They are required to notify the National Highway Traffic Safety Administration (NHTSA) about safety defects, including those that may not meet minimum safety standards.
  
  
• Manufacturers must also submit copies of their communications to dealers, distributors, owners, and lessees regarding any defect, failure, or malfunction, whether safety-related or not.

2. Issuing Recalls and Notifying Owners:

• If a safety defect is identified, manufacturers are obligated to issue a recall and notify affected owners by mail, providing clear instructions on how to address the recall.
  
  
• These recall notices should detail the defect, potential risks, and what actions owners should take, including scheduling repairs or replacements at authorized dealerships.

3. Providing Free Remedies:

• Manufacturers are required to provide a free remedy for recalled vehicles, regardless of warranty status.
  
  
• This remedy can include repairing the defect, replacing the affected part, or, in some cases, offering a refund or replacement of the vehicle.
  
  
• The manufacturer is responsible for the cost of the remedy, and consumers should not be charged for recall repairs.

4. Consequences of Non-Compliance:

• Failure to fulfill recall obligations can lead to fines, legal penalties, and damage to the manufacturer's reputation.
• Ongoing non-compliance with safety regulations may result in further scrutiny from regulatory agencies and heightened consumer distrust.

5. Additional Information:

• Manufacturers are expected to cooperate fully with regulatory agencies throughout the recall process, providing timely updates and accurate information.
  
  
• You can check for recalls by visiting the NHTSA website and entering your vehicle's VIN (Vehicle Identification Number).
  
  
• If you believe you have a safety defect that has not been addressed, you can file a complaint with NHTSA through their website or by calling their Vehicle Safety Hotline at 888-327-4236.
  
  
• If an authorized dealer refuses to do the repair or tries to charge you for it, contact the NHTSA.
  
  
• Remember that safety, compliance, and emissions recalls do not expire, and affected vehicles remain eligible for repair until the issue is resolved.

 

[Black306]

Oh noes, the rubber cover came unglued from the throttle. My stainless vehicles have so much in common!

I wonder if I’ll get a recall ?

Wonder if there is an ‘I survived an accelerator pedal recall’ shirt. I’d need 2. ?

https://www.nhtsa.gov/vehicle/2003/FORD/MUSTANG/C#recalls

 

[Redmiata98]

I’m starting to think CT will be a short term model, which pains me to say because I want to drive one til the day I die. With Musk already saying things like “we dug our own grave with Cybertruck” and that the stainless steel design would retire with CT plus the lack of sales and the extreme amount of hate it gets, sometimes even by our fellow Tesla drivers, I just don’t think it’s going to last long enough for any of us to need a second one. Sad days, but I sure hope I’m wrong and it bounces back.

I’m starting to think CT will be a short term model, which pains me to say because I want to drive one til the day I die. With Musk already saying things like “we dug our own grave with Cybertruck” and that the stainless steel design would retire with CT plus the lack of sales and the extreme amount of hate it gets, sometimes even by our fellow Tesla drivers, I just don’t think it’s going to last long enough for any of us to need a second one. Sad days, but I sure hope I’m wrong and it bounces back.

Musk said exactly the same thing about the Model X in 2016. Having bought a Founder’s X I nearly agreed with him BUT after about 3 months of getting all the bugs out of it, it was smooth sailing until 2022 when I traded it for another X. Difference was night and day in quality of construction and the only times the 22 was in for service was the annuals and a tire change. So, there is hope for the longevity of the Cybertruck!

 

[dalton108]

Musk said exactly the same thing about the Model X in 2016. Having bought a Founder’s X I nearly agreed with him BUT after about 3 months of getting all the bugs out of it, it was smooth sailing until 2022 when I traded it for another X. Difference was night and day in quality of construction and the only times the 22 was in for service was the annuals and a tire change. So, there is hope for the longevity of the Cybertruck!

there’s no such thing as a founders X. Do you mean signature edition?

 

[Redmiata98]

there’s no such thing as a founders X. Do you mean signature edition?

Yup, that’s the correct nomenclature, mine was xxx00061 so it was pretty early off the line.
Guess I was reading to many Cyber posts.

 

[dalton108]

Yup, that’s the correct nomenclature, mine was xxx00061 so it was pretty early off the line.
Guess I was reading to many Cyber posts.

on another note, I took the opportunity to do just a little bit of research and to the folks who are adamant that the foundation series cyber trucks will never get any kind of premium, the Signature Series Model X from only eight years ago seems to belie that notion. It’s not much but apparently similarly situated signature series Xs are going for about 3K more.

 

[Mattkalin]

I took delivery of my truck a couple weeks ago and this weekend while washing I noticed the Tailgate Skin is loose and flexing. I also have this issue on the right rear quarter panel. On my foundation truck these were solid. I think the Adhesive is letting go on my Tailgate and Right rear quarter panel. Ive seen others report this issue as well. Anyone have any experience with this?

 

[mongo]

I took delivery of my truck a couple weeks ago and this weekend while washing I noticed the Tailgate Skin is loose and flexing. I also have this issue on the right rear quarter panel. On my foundation truck these were solid. I think the Adhesive is letting go on my Tailgate and Right rear quarter panel. Ive seen others report this issue as well. Anyone have any experience with this?

I believe the tailgate is welded to the carrier bracket on the edges. Quarter panel is adhesive. Can you post a photo or video of the issue?

 

[Mattkalin]

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