Sudden Rash of Network Connectivity Issues

[SpykeDaddy]

Wanted to close the loop with everyone.

I decided to go to the service center because my issue did not improve after the latest software update.

When I rolled up to the service center, my awesome rep (who has helped me with my CT in the past) said, "Yeah, we've seen this before. I have high confidence we'll need to do a hardware replacement, and we ordered and received the part already."

I got the truck back and it works perfectly now with no more disconnects! Here is what they said on the service summary, "Performed full system diagnosis on the low voltage distribution and controllers. Found internal condition with telematic control unit. Replaced telematic control unit."

I have the best service team in Lake Elmo, MN!

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[jf64k]

Wanted to close the loop with everyone.

I decided to go to the service center because my issue did not improve after the latest software update.

When I rolled up to the service center, my awesome rep (who has helped me with my CT in the past) said, "Yeah, we've seen this before. I have high confidence we'll need to do a hardware replacement, and we ordered and received the part already."

I got the truck back and it works perfectly now with no more disconnects! Here is what they said on the service summary, "Performed full system diagnosis on the low voltage distribution and controllers. Found internal condition with telematic control unit. Replaced telematic control unit."

I have the best service team in Lake Elmo, MN!

That’s great news!!

I bring mine in tomorrow for the same issue. Like an earlier poster mentioned, I’m disconnected or on 3G more than not now.

 

[Tech-Savvy]

Wanted to close the loop with everyone.

I decided to go to the service center because my issue did not improve after the latest software update.

When I rolled up to the service center, my awesome rep (who has helped me with my CT in the past) said, "Yeah, we've seen this before. I have high confidence we'll need to do a hardware replacement, and we ordered and received the part already."

I got the truck back and it works perfectly now with no more disconnects! Here is what they said on the service summary, "Performed full system diagnosis on the low voltage distribution and controllers. Found internal condition with telematic control unit. Replaced telematic control unit."

I have the best service team in Lake Elmo, MN!

They said they have seen it before probably because I had mine replaced there a couple weeks ago to the tune of $650 out of warranty.

 

[SpykeDaddy]

They said they have seen it before probably because I had mine replaced there a couple weeks ago to the tune of $650 out of warranty.

Whoa. I got my truck in May 2024 and it was fully covered, no charge. Warranty is four years or 50,000 miles, so I guess you put on some serious miles. I am barely at 25k miles.

 

[Tech-Savvy]

Whoa. I got my truck in May 2024 and it was fully covered, no charge. Warranty is four years or 50,000 miles, so I guess you put on some serious miles. I am barely at 25k miles.

I am a little over 63k, I average probably 110 - 150 a day, sometimes more.

 

[HaulingAss]

Wanted to close the loop with everyone.

I decided to go to the service center because my issue did not improve after the latest software update.

When I rolled up to the service center, my awesome rep (who has helped me with my CT in the past) said, "Yeah, we've seen this before. I have high confidence we'll need to do a hardware replacement, and we ordered and received the part already."

I got the truck back and it works perfectly now with no more disconnects! Here is what they said on the service summary, "Performed full system diagnosis on the low voltage distribution and controllers. Found internal condition with telematic control unit. Replaced telematic control unit."

I have the best service team in Lake Elmo, MN!

Thanks for the update!

 

[Cyberdoc18]

I have the same problem now 2 days any advise should I take it to service?

 

[kjright]

I just noticed this issue today on my ‘25 AWD 61k vin

 

[Cyberdoc18]

Just went back to normal but I’m guessing it will lose connection again

 

[jf64k]

My SC had my FS AWD for two days and couldn‘t reproduce the problem.

I told them it seems to crop up when I got through an area with poor/no cell service. It then struggles to reestablish and maintain a solid LTE connection.

They did open a ‘fast pass’ appointment so I can go right in if it crops up again.

So far today, it’s working fine.

 

[Cyberdoc18]

Yea same problem I park underground garage but all other connectivity works xm radio Netflix but nav goes in and out weird

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