Tesla is Not Treating Us Like Customers

[CyberGus]

I mean yea, but it was $50k not $100k....................
If it cost $50k+inflation since no issue with 300+

The issue is it is currently 2x the price, and in the real world isn't getting 300 miles of range

The AWD is $79k. The remainder is the "douche early adopter tax"

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[Dragonrider]

I am as willing as the next guy to bend over backwards to give Tesla the benefit of doubt during a product rollout. Historically they have stood by their products and improved them over time. I anticipate the same with the CT.

The FS $20K decision, as a matter of principle feels like they are asking early adopters to bend over in the other direction. No thank you. I will wait for the bugs to be worked out and battery tech to improve. No big deal. Still a shitty way to do business.

Agree 100%

I feel like I am being penalized for being an early adopter... I was one of the 1st 4000 reservations and I havent seen an invite. All the exitement has left the building. For all of those backing Tesla regarding the price increase think about it. They went to the 800V architcture (cost savings), front and rear castings (Cost savings), No screen above steering wheel (cost savings) yet 50% increase over the original price target.

 

[ÆCIII]

My beef with Tesla can be best equated to why Jay Leno doesn't own any Ferraris:

"you know you're spending a tremendous amount of money you should be made to feel like a customer "

We're spending a LOT of money on the Cybertruck. Yet Tesla, with ZERO communication, ZERO transparency regarding the product launch, not allowing anyone to even sit in the trucks in showrooms, being forced to pay a $20k 'Foundation' markup, HALF of the promised range... it feels very much like a Ferrari experience.

"Oh you wanted a reasonably priced truck that beats out the competiton in range, features, etc.? Fuck you, pay $100,000 for fewer features and less range, or get to the back of the line. You should be grateful for the PRIVILEGE to even hold a reservation"

I'm not feeling very much like a customer with the Cybertruck launch. It makes me want to reconsider the whole thing.

Interested to hear other's thoughts.

Dealers make you feel like a so called "Customer", so that they can then treat your like a Sucker. If you miss that then there are plenty of dealers waiting.

Seriously I get what you're saying to some extent, especially when I could not just call a service center and talk to someone but was forced to use the 'app'. Kind of makes me wonder what one would do if their phone was dead and they were using the key fob and then needed to make a service appointment. That's just one example.

I agree Tesla's business model can sometimes seem 'brutally minimal' but after decades of being fleeced and scam attempted by dealers in legacy, I still have tons of leeway to give Tesla, considering the product they deliver.

Tesla's business model at least keeps the saved costs in house for innovation and assurance of a better product, instead of being distributed among middlemen factions like the MSM for bloated advertising, dealer networks for a additional profits and recurring costs to customers, etc.

If you don't think Tesla's product is worth their business model and customer service approach, then I would say you might not realize how great Tesla products are, or maybe you've had a worse experience than many others.

I maintain you'd be much wiser with a Tesla ownership experience instead of a legacy auto ownership experience. Of course Tesla employees might be different at various locations, but overall I've had a decent experience once I got used to the minimalist approach.

- ÆCIII

 

[Bkb13]

My beef with Tesla can be best equated to why Jay Leno doesn't own any Ferraris:

"you know you're spending a tremendous amount of money you should be made to feel like a customer "

We're spending a LOT of money on the Cybertruck. Yet Tesla, with ZERO communication, ZERO transparency regarding the product launch, not allowing anyone to even sit in the trucks in showrooms, being forced to pay a $20k 'Foundation' markup, HALF of the promised range... it feels very much like a Ferrari experience.

"Oh you wanted a reasonably priced truck that beats out the competiton in range, features, etc.? Fuck you, pay $100,000 for fewer features and less range, or get to the back of the line. You should be grateful for the PRIVILEGE to even hold a reservation"

I'm not feeling very much like a customer with the Cybertruck launch. It makes me want to reconsider the whole thing.

Interested to hear other's thoughts.

I don’t think you really understand how this works. I have another car on order from Lexus. A GX 550. And guess what? I know less about that vehicle and when to expect my pre-order to show up then I do about the cyber truck.

I have no information about production, and the dealerships are very unhelpful. they are just guessing.

Not only is it unhelpful, but when I asked them, what a pre-order actually means, they said your pre-order establishes your place in line, so that if Toyota ships us that exact vehicle, we will work through our local line to deliver it for you. So I have no influence with Toyota to actually get me, the vehicle that I want. Toyota will just accidentally send it to the dealership that I’m working with and hopefully I’m gonna be early enough in that local line that it could be delivered to me. That may take weeks, months.

 

[Gigahorse]

The AWD is $79k. The remainder is the "douche early adopter tax"

Lol zing!
I mean the ONLY way to buy one right now is to pay $100k, so the price is $100k, will go down in the future, maybe? or maybe by the time they sell 10k or 100k or 1million FS trucks the "market forces and inflation" will have taken it to $100k?

 

[CyberGus]

Lol zing!
I mean the ONLY way to buy one right now is to pay $100k, so the price is $100k, will go down in the future, maybe? or maybe by the time they sell 10k or 100k or 1million FS trucks the "market forces and inflation" will have taken it to $100k?

Even the $100k truck is not "for sale", it is by invitation-only...

 

[Mini2nut]

Zero need to focus on the customer right now.

When the 5-years of CT design, first principle engineering, tooling, lining up vendors, validation testing, building a Giga factory, etc. is done and demand WAY exceeds supply you have the luxury of just focusing on one task. Scaling up to volume production to become profitable.

It will be many, many years before a customer can order a Cybertruck online and take delivery within 2-4 weeks.

 

[Jhodgesatmb]

My beef with Tesla can be best equated to why Jay Leno doesn't own any Ferraris:

"you know you're spending a tremendous amount of money you should be made to feel like a customer "

We're spending a LOT of money on the Cybertruck. Yet Tesla, with ZERO communication, ZERO transparency regarding the product launch, not allowing anyone to even sit in the trucks in showrooms, being forced to pay a $20k 'Foundation' markup, HALF of the promised range... it feels very much like a Ferrari experience.

"Oh you wanted a reasonably priced truck that beats out the competiton in range, features, etc.? Fuck you, pay $100,000 for fewer features and less range, or get to the back of the line. You should be grateful for the PRIVILEGE to even hold a reservation"

I'm not feeling very much like a customer with the Cybertruck launch. It makes me want to reconsider the whole thing.

Interested to hear other's thoughts.

The people getting FS invitations aren't 'real' people. Lets just get that out of the way. They are employees, buddies, illuminati, and people that would do anything to get their Cybertruck now. If you do not fancy yourself in that group there there is something wrong if you were invited to order.

The FS Cybertrucks are going out before the documentation or certifications are even done. Some of the features aren't even done yet. So you cannot act like you are somehow missing out or being lied to. All of this will change in the next 6 months to a year. Tesla has never given out specs or other details in advance of the vehicles being sold. We have been over this many times on the forum. Not new, not going to change.

The range is likely going to improve over time as will the charging curve. As has been said before, Tesla is using a new battery (and is constantly changing their battery chemistry) and they need a fleet of CTs on the road in order to dial in the battery management. Same with FSD. So once again, if you are upset about any of this you should not buy the FS.

We have all been frustrated with some of the things that you are mentioning but this is how Tesla is. Frustration is fine, but if your anger is really getting to you the only real solution is to get something else.

 

[Bkb13]

illuminati

We have worked for over 1000 years to get a vehicle almost shaped like our logo.

 

[Amuma]

My beef with Tesla can be best equated to why Jay Leno doesn't own any Ferraris:

"you know you're spending a tremendous amount of money you should be made to feel like a customer "

We're spending a LOT of money on the Cybertruck. Yet Tesla, with ZERO communication, ZERO transparency regarding the product launch, not allowing anyone to even sit in the trucks in showrooms, being forced to pay a $20k 'Foundation' markup, HALF of the promised range... it feels very much like a Ferrari experience.

"Oh you wanted a reasonably priced truck that beats out the competiton in range, features, etc.? Fuck you, pay $100,000 for fewer features and less range, or get to the back of the line. You should be grateful for the PRIVILEGE to even hold a reservation"

I'm not feeling very much like a customer with the Cybertruck launch. It makes me want to reconsider the whole thing.

Interested to hear other's thoughts.

Tesla is not a dealership but a storefront.

 

[cybguy]

My beef with Tesla can be best equated to why Jay Leno doesn't own any Ferraris:

"you know you're spending a tremendous amount of money you should be made to feel like a customer "

We're spending a LOT of money on the Cybertruck. Yet Tesla, with ZERO communication, ZERO transparency regarding the product launch, not allowing anyone to even sit in the trucks in showrooms, being forced to pay a $20k 'Foundation' markup, HALF of the promised range... it feels very much like a Ferrari experience.

"Oh you wanted a reasonably priced truck that beats out the competiton in range, features, etc.? Fuck you, pay $100,000 for fewer features and less range, or get to the back of the line. You should be grateful for the PRIVILEGE to even hold a reservation"

I'm not feeling very much like a customer with the Cybertruck launch. It makes me want to reconsider the whole thing.

Interested to hear other's thoughts.

Simple, don't buy a FS Cybertruck. You'll remain in line after they close up FS Cybertruck deliveries.. The AWD actually is reasonable close to promised specs but not price. The delay was very predictable as it was always battery development and its cost that was going to delay production until 2023 at the earliest (I predicted Aug 2023). Big price increases were expected even if just a bit more than most of us predicted.
Now If you the non Foundation Series price is too much for the Cybertruck you want just say so and move on. It's just a truck. It certainly isn't something to get emotional about.
On second thought, maybe I should start a website cybertruckjiltedmeDOTcom. Everyone can bitch and moan how Tesla and the Cybertruck abandoned them. Ill make a fortune selling ads for antidepressants and psychologists offering counseling to those that feel abandoned..

 

[Pulaski]

Then obviously you feel better as a ford customer and there isn't really any reason for you to switch. Then you're happy with your vehicle and experience and the next person in line is happy.

But people complaining about about things that Tesla does that they have always done as if it's new, or a price increase over the 4 year wait period, or real world range shockingly not matching EPA. It's getting tiring.

I would be very happy if all these posts just turned into canceled reservations. Those people would be far happier people for not having to deal with Tesla and the remaining people would be happier for moving up in line.

"..getting tiring" is a polite way to put it.

 

[CGIIRL]

Not what most want to hear but try buying ANY hot shit car like say a 911 GT3 or a S/T . I’ve been quoted as high as $250k OVER MSRP for a S/T. They are either sold out or dealer won’t even sell you one if you are out of state. None the less. I ordered my 1st CT within 5 minutes of it going live. I fully understand that if I want one of the Founders (1st releases) I can pay a little more. I say a little more because you are getting some additional features and equipment for the $20k. Which I did. OR we could just wait until the first (1k Founders units rumor) CTs are delivered. I’m guessing 1-2 months after Founders sell out is when the people who passed on Founders will be able to order a regular CT. So big deal. It’s been 4 years so what’s another month.

 

[CGIIRL]

I’m guessing the people who are complaining the most are the ones who ordered their truck 1-2 years ago and are expecting to get it NOW. Meanwhile those of us who have been waiting since day one are getting them first. Don’t worry late depositors and speculators. After about 1 year CTs will be as common as a F150 and hopefully the speculator who bought one just to sell it take a huge bath on resale. LOL

 

[jerhenderson]

The complaining is strong with this one.

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