$100K Delivery Expectations- Am I being too Picky?

[DECO]

Picked up my CT at Colorado Springs Tesla. It was filthy, they wouldn’t do a thing

about it. Said they spend 2 hours on detailing.

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[MajorVictory]

No, not too picky. It is usual and customary to have a new vehicle look new upon delivery. Just note it on your feedback when asked by Tesla to help the next customer perhaps.

 

[Mini2nut]

Very disappointing. Rejecting a vehicle at delivery is always an option.

 

[Makeodds101]

Damn they didn't even try to clean it. Hopefully that's not the only service center close to you, doesn't look like they will care later either.

Also side question, did you have to clear the balance before you got a date for delivery. I've heard conflicting opinions on what you have to do and what you should do. I'm waiting on my delivery but I'm at the balance portion right now.

 

[DECO]

Damn they didn't even try to clean it. Hopefully that's not the only service center close to you, doesn't look like they will care later either.

Also side question, did you have to clear the balance before you got a date for delivery. I've heard conflicting opinions on what you have to do and what you should do. I'm waiting on my delivery but I'm at the balance portion right now.

I set up the payment in the app but they didn’t do the transfer until delivery day.

 

[Makeodds101]

I set up the payment in the app but they didn’t do the transfer until delivery day.

Thank you

 

[DFWBrad]

They delivered my $100k 22 model s with an entire door panel missing. Claiming (before I pointed this out) that 12 people had looked over the car ?

So while I love the tsla product, their qc is still quite lacking ?

 

[JudyTran]

Not picky at all, this is disappointing!!!!

 

[Coltpete]

That's horrible. I wish Tesla started actually caring about their customers. It's no wonder their sales started flatlining in a world where other manufacturers provide customer service.

 

[SteelMyHeart]

Honestly I’d rather take it home and wash it myself than have some employees doing it.

I agree after seeing the BFK stains on plastic trim that don't seem to come out. I also agree with OP that some pride in your product is expected. Definitely let them know on feedback.

 

[mark555055c]

That is pretty dirty.

I've never taken delivery of a vehicle where the detailing team has done a better job than i can do in 30 min or so, but, it seems they put little to no effort into this one.

 

[Noblelr3]

I’m disappointed for you!! That was utterly ridiculous for them to turn the truck over to you in that condition. I’d make it know as high up as possible (regional manager) if I were you. They owe you a detailing!!

 

[AnthonyJ]

This is what happens when employees are not incentivized to sell cars. A traditional dealership has a reputation to protect, and employees that want to sell a car.

 

[ideaXfactory]

Opps they fired the person that was good at doing it....

 

[ChiTownCT]

I say yes, waaay too picky - I'd take it and wouldnt mind at all, but I do share the sentiment that Tesla should do a better job delivering new cars.

Personal preference I suppose, I'd be equally picky and pissed off at the time same time.

This is unacceptable, anytime I've ever bought a car it's been detailed inside and out. Anything less is unacceptable, mind you a $120k vehicle at that.

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