PCS failure rates by year...is it just a matter of time?

[Ruffles]

I've gotten several questions about my repair. I use the Lynnwood WA service center. They are AMAZING. I have been a long time customer and have always gone out of my way to be extra kind, understanding, and as stupid as is sounds, I take donuts for the techs literally every time I go. I like these people and I want them to like me so that when I need their help, I'm starting from a good place. I don't know how much this impacted their decision to do this or not. Obviously, I would want all customers to get the same level of support but if you go demand something, don't be surprised if your SC finds a reason to not help.

Two weeks ago, after reading this thread, I sent the following message:

I've read that early 2024 cybertrucks have issues with PCS failures that render the truck undrivable and there is a "silent" recall to swap them with a new part. I have a long road trip on 3/12/2026. Can I have this part replaced proactively to reduce risk of having a problem on my trip?

I fully expected them to say that they can't do that. To my surprise, they accepted the service appointment and ordered "parts". I was asked to approve the repair of $480 which I did. While I was waiting, I got asked to upload my DL and insurance so if a loaner was available, I could have it. When I showed up yesterday to drop off the truck (and donuts), I asked about the charge - fully expecting to pay since I've not had any failure. They explained that they have started showing charges by default for diagnostic time under the assumption the issue is not covered under warranty. That way, people are less surprised. If it is covered, the charge is waived along with the repair. They said they expected that to be the case for me and it was. I paid $0. They gave me a brand new Model S Plaid and estimated the repair would take multiple days because they were very busy. To my surprise, it was done yesterday evening so I got my truck back this morning. Since it rained all day yesterday, I never got a chance to experience a full on Plaid launch - too much wheel spin lol.

Here is my invoice:

I don't know if there is truly a silent recall or if they just did me a favor. I wish you luck using this approach but if your service center refuses, my advice is to use this an a chance to be nice & understanding and start building that relationship for the next time.

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[petercyber]

I've gotten several questions about my repair. I use the Lynnwood WA service center. They are AMAZING. I have been a long time customer and have always gone out of my way to be extra kind, understanding, and as stupid as is sounds, I take donuts for the techs literally every time I go. I like these people and I want them to like me so that when I need their help, I'm starting from a good place. I don't know how much this impacted their decision to do this or not. Obviously, I would want all customers to get the same level of support but if you go demand something, don't be surprised if your SC finds a reason to not help.

Two weeks ago, after reading this thread, I sent the following message:

I've read that early 2024 cybertrucks have issues with PCS failures that render the truck undrivable and there is a "silent" recall to swap them with a new part. I have a long road trip on 3/12/2026. Can I have this part replaced proactively to reduce risk of having a problem on my trip?

I fully expected them to say that they can't do that. To my surprise, they accepted the service appointment and ordered "parts". I was asked to approve the repair of $480 which I did. While I was waiting, I got asked to upload my DL and insurance so if a loaner was available, I could have it. When I showed up yesterday to drop off the truck (and donuts), I asked about the charge - fully expecting to pay since I've not had any failure. They explained that they have started showing charges by default for diagnostic time under the assumption the issue is not covered under warranty. That way, people are less surprised. If it is covered, the charge is waived along with the repair. They said they expected that to be the case for me and it was. I paid $0. They gave me a brand new Model S Plaid and estimated the repair would take multiple days because they were very busy. To my surprise, it was done yesterday evening so I got my truck back this morning. Since it rained all day yesterday, I never got a chance to experience a full on Plaid launch - too much wheel spin lol.

Here is my invoice:

I don't know if there is truly a silent recall or if they just did me a favor. I wish you luck using this approach but if your service center refuses, my advice is to use this an a chance to be nice & understanding and start building that relationship for the next time.

You got lucky that is still under basic warranty

 

[seussiii]

I've gotten several questions about my repair. I use the Lynnwood WA service center. They are AMAZING. I have been a long time customer and have always gone out of my way to be extra kind, understanding, and as stupid as is sounds, I take donuts for the techs literally every time I go. I like these people and I want them to like me so that when I need their help, I'm starting from a good place. I don't know how much this impacted their decision to do this or not. Obviously, I would want all customers to get the same level of support but if you go demand something, don't be surprised if your SC finds a reason to not help.

Two weeks ago, after reading this thread, I sent the following message:

I've read that early 2024 cybertrucks have issues with PCS failures that render the truck undrivable and there is a "silent" recall to swap them with a new part. I have a long road trip on 3/12/2026. Can I have this part replaced proactively to reduce risk of having a problem on my trip?

I fully expected them to say that they can't do that. To my surprise, they accepted the service appointment and ordered "parts". I was asked to approve the repair of $480 which I did. While I was waiting, I got asked to upload my DL and insurance so if a loaner was available, I could have it. When I showed up yesterday to drop off the truck (and donuts), I asked about the charge - fully expecting to pay since I've not had any failure. They explained that they have started showing charges by default for diagnostic time under the assumption the issue is not covered under warranty. That way, people are less surprised. If it is covered, the charge is waived along with the repair. They said they expected that to be the case for me and it was. I paid $0. They gave me a brand new Model S Plaid and estimated the repair would take multiple days because they were very busy. To my surprise, it was done yesterday evening so I got my truck back this morning. Since it rained all day yesterday, I never got a chance to experience a full on Plaid launch - too much wheel spin lol.

Here is my invoice:

I don't know if there is truly a silent recall or if they just did me a favor. I wish you luck using this approach but if your service center refuses, my advice is to use this an a chance to be nice & understanding and start building that relationship for the next time.

Curious, what was your ~vin range?

Below are the vin ranges i've picked up from other posts on PCS failures. They are saying its only a selective VIN range but they don't know what the range is.

05xxx
07xxx
11xxx
41xxx
49xxx

also if anyone else has a vin to add please speak up. This might help with some pushback.

 

[Ruffles]

13xxx for me. FS Cyberbeast

 

[jf64k]

11xxx FS AWD. Just had mine replaced today. SC did it in one day.

 

[dalton108]

Anyone in the 25xxx or higher range have this issue yet? Do we know an approximate cutoff for the switch over?

 

[noobla3]

Anyone in the 25xxx or higher range have this issue yet? Do we know an approximate cutoff for the switch over?

Recall seeing a VIN 41k in one of these threads.

 

[EXPTREVER]

Vin 00xxx, replacing next week

 

[seussiii]

Updated list.

00xxx
03xxx
05xxx
067xx
07xxx
081xx
11xxx
139xx
26xxx
41xxx
49xxx
493xx
51xxx

 

[sharpgator]

I’m gonna keep my truck now that they are swapping my PCS next week. Also I found out for FSD transfer I would have to take delivery by March 31st which wouldn’t happen. And foundation series cybertrucks are excluded. But I’m good now so moot point. I appreciate all the discussion here as it helped me a lot.

I transferred FSD from my FSCT to my 26 CT. Done deal

 

[sharpgator]

Curious, what was your ~vin range?

Below are the vin ranges i've picked up from other posts on PCS failures. They are saying its only a selective VIN range but they don't know what the range is.

05xxx
07xxx
11xxx
41xxx
49xxx

also if anyone else has a vin to add please speak up. This might help with some pushback.

My former truck was 08xxx, failed at 16k

 

[seussiii]

My former truck was 08xxx, failed at 16k

haha well i didn't note forum usernames so im not sure if the "081xx" is you or not. Failure mileage would have been a good thing to track also I guess.

 

[Fausto]

Hmm I notice some folks are getting the harness replaced as well, they didn't do this on mine. I wonder why.

 

[Mal]

also if anyone else has a vin to add please speak up. This might help with some pushback.

20xxx VIN, replaced at around 16k miles, IIRC. Was charged 90% of the time at home at 48A. FS beast.

Don't know if it's a confounding factor, but powershare (home backup) was used multiple times due to power outages in my area.

 

[ScotinUS]

I had a PCS replacement at 12000 miles last September. Foundation AWD Vin 0013xx. Only real issue I have had with the truck which now has 18000 miles on it.

Looking at my invoice it was replaced with part 48AMP(1777777-12-E) which is a different part number than others on here.

Does that mean I got the original part which will be prone to failing again?

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