Is this acceptable service for a truck that costs over $100k

[Carnut12]

Recently I took my cybertruck in for a service appointment to fix wiggly/loose tailgait when closed and the charge port was making a loud clicking noise every time it opened. It turned out there were about 13 other bulletins they needed to address, one of which was to replace the bed side plastic pieces "Sail Appliques". After one day the service notified me that the repairs are complete and I went and picked up the truck.

1. The side plastic pieces are loose and wavy, they stick out at some parts and are loose at others (see the pictures)
2. They supposedly adjusted the tailgate bumpstops, now it is not even aligned when closed and there is massive gap which I'm sure cause the bed to be flooded during rain (see pictures).

So, my question is this: Is this quality of service acceptable for a car that's worth over $100K?
I understand it is a first generation, and I'm fine to have to take it to service to address issues that arise, this is not my complain. But when in service, this type of a sloppy job should not be the standard nor acceptable.

Welcome to Tesla. It is by far my most frustrating part of owning Tesla’s. Most will tell you on this forum it’s no big deal. Look at the folks in the service department they are not skilled mechanics. If I leave Tesla it will absolutely be because of the Service, I’ve had MUCH better service from every dealership I’ve ever been too and I’ve owned probably 50 plus cars. Ford/Jeep/BMW/Porsche/Audi/Ram/Honda/etc all significantly better than Tesla.

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[DAE1]

Tesla hires high school drop outs that have never worked on cars before. This has been my experience at every SC I have been to.

Which SC did you go to?

I also got the feeling that they were far undertrained or uneducated as well. I didn’t notice this say 3-4 years ago. I feel like they just hire whoever these days.

 

[Lasttoy]

It's a work truck. Get over it. It would be the same at 50k or 150k.
I'm more concerned that we don't have wheel centers. Store is out of stock on everything. Service is bad all over. My SC closed for 3 months of backlog.

 

[AlmostHuman]

Recently I took my cybertruck in for a service appointment to fix wiggly/loose tailgait when closed and the charge port was making a loud clicking noise every time it opened. It turned out there were about 13 other bulletins they needed to address, one of which was to replace the bed side plastic pieces "Sail Appliques". After one day the service notified me that the repairs are complete and I went and picked up the truck.

1. The side plastic pieces are loose and wavy, they stick out at some parts and are loose at others (see the pictures)
2. They supposedly adjusted the tailgate bumpstops, now it is not even aligned when closed and there is massive gap which I'm sure cause the bed to be flooded during rain (see pictures).

So, my question is this: Is this quality of service acceptable for a car that's worth over $100K?
I understand it is a first generation, and I'm fine to have to take it to service to address issues that arise, this is not my complain. But when in service, this type of a sloppy job should not be the standard nor acceptable.

Did not read all the post/replies. If you look on the inside of the bed there is a rubber gasket that should make contact with the tailgate when it is up. That should keep water from getting in the bed when it runs down that gap. My tailgate is also a little less than flush with the sides, though not as far out as yours. Just looked and then my tailgate is up the rubber gasket makes contact with the tailgate not allowing water to make its way in to the bed.

Feel like I got lucky with our truck. Only issue I had to take it in for was to get the steering wheel straighten, was there for less than an hour. I did check the 8 mm bolts on the front trim by the bottom of the windshield just in case, they seemed to be fine but I gave them a couple extra turns. Zero issues and no complaints with our truck to date. Took delivery in May, coming up on 12,000 miles.

Hope they get you fixed up soon!

 

[Cincycyber]

It’s a truck. Whatever. Move on.

 

[Jose99n2000]

There is simply no way I would taken the CT home from the service center. I would asked to speak to a supervisor Pointed all the issues and gone home.

 

[carsly]

This sounds to me like the OP should never purchase a first model year vehicle from any automaker. Ever see the stacks of issues on 2020 Land Rover Defenders? New Mercedes models? Fit and finish may (or may not) be better but the systems that, you know, make it a source of transportation can be pretty poor. And don't get me started on the phone apps or built-in infotainment systems. I had a 2021 Audi Q7 that lost connectivity with the phone app for 4+ months in the first 6 months of ownership due to a "known error" on the server side with no ETA for resolution. How about a 2015 Porsche Macan with aluminum bolts for the timing chain cover that work themselves out and necessitate a $15,000+ engine drop and a full week of technician time - I kid you not, it's a 40 hour billed job. How about the PDK failures on early P cars with that transmission that's another $15+K replacement? And you're here to complain about someone missing a plastic fastener on a sail panel? LOL

I guess you can enjoy sitting in the nicely stitched leather seats every time you wait for a tow. Make sure to stop at the bank and drain your account before you get to the dealership!

 

[Michael S]

Recently I took my cybertruck in for a service appointment to fix wiggly/loose tailgait when closed and the charge port was making a loud clicking noise every time it opened. It turned out there were about 13 other bulletins they needed to address, one of which was to replace the bed side plastic pieces "Sail Appliques". After one day the service notified me that the repairs are complete and I went and picked up the truck.

1. The side plastic pieces are loose and wavy, they stick out at some parts and are loose at others (see the pictures)
2. They supposedly adjusted the tailgate bumpstops, now it is not even aligned when closed and there is massive gap which I'm sure cause the bed to be flooded during rain (see pictures).

So, my question is this: Is this quality of service acceptable for a car that's worth over $100K?
I understand it is a first generation, and I'm fine to have to take it to service to address issues that arise, this is not my complain. But when in service, this type of a sloppy job should not be the standard nor acceptable.

When it comes to service, no matter how well engineered the vehicle might be, the outcome can be no different from other vehicles. The skilled labor pool has been systematically drained for years.

 

[GatorCyber]

Never forget that Tesla is an American-made auto. Like all American made autos, it suffers from poor build quality, because American workers are lazy and have no sense of pride and craftsmanship.

 

[Crissa]

Are SC’s independently owned or something? Sad to hear of quality of service discrepancies

Dude, you do understand that different locations will have different staff, right?

Like, no business is a carbon copy at every location. If you think that can be true, well, I'm sorry, it's not. Different managers, different personalities, heck, you might just have gotten a person on a bad day. Who knows?

-Crissa

 

[OldDirtyRobot]

Recently I took my cybertruck in for a service appointment to fix wiggly/loose tailgait when closed and the charge port was making a loud clicking noise every time it opened. It turned out there were about 13 other bulletins they needed to address, one of which was to replace the bed side plastic pieces "Sail Appliques". After one day the service notified me that the repairs are complete and I went and picked up the truck.

1. The side plastic pieces are loose and wavy, they stick out at some parts and are loose at others (see the pictures)
2. They supposedly adjusted the tailgate bumpstops, now it is not even aligned when closed and there is massive gap which I'm sure cause the bed to be flooded during rain (see pictures).

So, my question is this: Is this quality of service acceptable for a car that's worth over $100K?
I understand it is a first generation, and I'm fine to have to take it to service to address issues that arise, this is not my complain. But when in service, this type of a sloppy job should not be the standard nor acceptable.

You are in a Cybertruck forum. Everyone knows what it cost.

 

[SlegMD]

Dude, you do understand that different locations will have different staff, right?

Like, no business is a carbon copy at every location. If you think that can be true, well, I'm sorry, it's not. Different managers, different personalities, heck, you might just have gotten a person on a bad day. Who knows?

-Crissa

As to your first question,
…Dude, obviously.

As to the rest of what you wrote, read it 10 times and come back and tell me you’re happy with what you said. Someone having a “bad” day is no excuse for shit service. Kinda disappointed a dead thread was revived for this response.

 

[Crissa]

As to your first question,
…Dude, obviously.

As to the rest of what you wrote, read it 10 times and come back and tell me you’re happy with what you said. Someone having a “bad” day is no excuse for shit service. Kinda disappointed a dead thread was revived for this response.

I didn't change my position on the thread or revive it.

Excuse or not, it's a real effect.

Heck, the customer having a bad day could make it look like it was the location's fault when it was just them not having the bandwidth to listen or ask.

It's also not a dead thread, unless you're some sort of time-traveler.

-Crissa

 

[Mwhusa]

Why are you blaming the truck for the lazy work done at a service center? I would not have accepted the truck when told it was finished. Tesla needs to drastically increase their service centers and staffing. My service appointment to do the wiper motor recall is still a month away. You would think it would be a priority but they are heavily booked.

 

[mjezzi]

Why wasn’t these issues addressed at the pickup of the vehicle? Is it possible to reject the transaction and have them deliver a better build CT?

Yes, you can ask them to reassign a VIN. This happened to me and I couldn't reassign the VIN due to vacation plans and pickup before the end of the year, so I just took it. My truck is in service right now and almost none of the issues were resolved. I wish I reassigned the VIN and flew back early to take delivery.

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