PCS Failure / 3-Month+ Wait—Anyone else pushing for a buyback? Lemon Law? Legal Action?

[HaulingAss]

My PCS failed got it back after 2 weeks. Not a fan boy but still don’t have any car I want to own besides the Cybertruck.

If you would pick the Cybertruck over any other vehicle available, well, I hate to tell you, that makes you a fan. I hope this revelation isn't too distressing!

We had a 2000 Volvo S80 T-6. Nice car, but neither the twin turbo or the GM manufactured transmission made it past 80,000 miles. The repair was astronomical and took over a month. Still glad I bought it although it cost a bit more to own than anticipated. They did give us a loaner for the five weeks but it was a cheaper feeling S60.

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[L3it3R]

If you would pick the Cybertruck over any other vehicle available, well, I hate to tell you, that makes you a fan. I hope this revelation isn't too distressing!

We had a 2000 Volvo S80 T-6. Nice car, but neither the twin turbo or the GM manufactured transmission made it past 80,000 miles. The repair was astronomical and took over a month. Still glad I bought it although it cost a bit more to own than anticipated. They did give us a loaner for the five weeks but it was a cheaper feeling S60.

I traded my 2019 XC60 T8 in on my 2021 M3P

Because of Covid resale I only paid $190/mo for that car. It was great. But our 4 subsequent Tesla vehicles have all been far more reliable and better to live with

 

[PhilEsq]

I found several alerts occurring at the same time in the middle of the night that said "unable to charge, service required." I don't know why it was trying to charge in the middle of the night. I made a service appointment and Tesla responded, saying they remotely diagnosed the problem and have to order the part. Tesla offered me free supercharging in the meantime. I took delivery on June 3, 2024, and it has a little under 12,000 miles. So far it's not a big deal.

 

[Sxksxk]

I think they're already on version three for that part. I just had several alerts during one night on my truck but it is charging. I have an appointment at the Tesla Service Center next week. I have 11,975 miles with FS AWD manufactured May 2024.

I just got my first alert last night. Despite the alert you got it's still charging at home?

 

[PhilEsq]

I just got my first alert last night. Despite the alert you got it's still charging at home?

I don't have any problem charging at home. I haven't tried a supercharger yet but since they gave me free supercharging, I will try that.

 

[PhilEsq]

I don't find anything about this unreasonable. Apparently mine is failing and Tesla will replace it under the warranty. Well the truck has been in for service before. They gave me a loaner and I'm sure they will give me a loaner again.

Other manufacturers have more problems with more parts than Tesla. They provided you a loaner car, so I assume your truck is not capable of charging. Mine is still charging so I don't need a loaner car but they gave me free super charging, which is more than they need to do.

Tesla should extend the warranty for the part since it appears to be happening to a lot of Cybertrucks.

I had two Mercedes GLC 300 SUVs. The PCV had to be replaced twice, one of them and once on the other one, all of them under the warranty. The dealer told me the part was under $30 and the labor would have cost near $3,000 if it hadn't been covered by the warranty. Mercedes sent me a letter for each car, saying that they were extending the warranty to 15 years. Obviously this was a problem with the part.

My gripe with Tesla, which could be a class action lawsuit, is that Tesla removed Live One without ads from the premium streaming package, when it was advertised that the premium streaming package was included for life for the foundation series. That reduced the value of the premium streaming package, which they cannot do to those people who received it for life.

It also reduced the value of the premium streaming package for people with other models who paid for the year. When Tesla did that, I was at a Tesla dealer when someone with a Model S came in to complain that he had already paid for premium streaming for the year and he wanted Live One for the rest of the year. He was right. If he filed a lawsuit, he would be entitled to damages which would amount to the the value of the remaining months of Live One.

 

[Sxksxk]

Oddly I didn't even know what a PCS was until I saw this thread 3 days ago. Now mine went out last night. What irony. Lol At least I'm getting free supercharging. Would just like a fix timeline.

 

[AlmostHuman]

Haven’t read this entire thread. Have the PCS2 module failure right now as well. Scheduled the services appointment and the parts are in transit. They wanted me to drop the truck off early but I told them I’d bring it in after the part is there so it doesn’t sit outside for no reason. I’m just going to use the truck as normal and charge at the Superchargers until it is fixed. I can appreciate frustration having this failure, fortunately for us we have another vehicle we can use when the truck goes in to the shop. Sitting at just under 43,000 miles so it is going to be covered. I do think Tesla should cover this for anyone with the number of failures that are happening. I’d be salty if I was at 50,002 miles and they wanted to charge me for this.

 

[AlDente]

For those of you interested in hearing the Tesla braintrust talking proudly and specifically about the PCS2, the reasons for and pictures of the offending component this Munroe live "deep dive" into the Cybertruck is very informative. It's at approx the 43:20 time stamp of this longish but worthwhile video.

It seem to have quieted down as an issue of late and I'm not trying to stir the pot but as a 2026 owner, I'm hoping they have finally got this mission critical piece of Cybertruck tech functioning as expected and do so for a very long time.

 

[AlmostHuman]

Haven’t read this entire thread. Have the PCS2 module failure right now as well. Scheduled the services appointment and the parts are in transit. They wanted me to drop the truck off early but I told them I’d bring it in after the part is there so it doesn’t sit outside for no reason. I’m just going to use the truck as normal and charge at the Superchargers until it is fixed. I can appreciate frustration having this failure, fortunately for us we have another vehicle we can use when the truck goes in to the shop. Sitting at just under 43,000 miles so it is going to be covered. I do think Tesla should cover this for anyone with the number of failures that are happening. I’d be salty if I was at 50,002 miles and they wanted to charge me for this.

Hahaha shortly after posting they moved the appointment out to June 17th.

 

[HaulingAss]

For those of you interested in hearing the Tesla braintrust talking proudly and specifically about the PCS2, the reasons for and pictures of the offending component this Munroe live "deep dive" into the Cybertruck is very informative. It's at approx the 43:20 time stamp of this longish but worthwhile video.

It seem to have quieted down as an issue of late and I'm not trying to stir the pot but as a 2026 owner, I'm hoping they have finally got this mission critical piece of Cybertruck tech functioning as expected and do so for a very long time.

That's a great video that explains why the Cybertruck is so superior. Worth a watch from beginning to end, as long as you can look past some blathering by Sandy.

 

[silvioscope]

Hey everyone,

Looking for some advice from the group. My Foundation Series (delivered July '24, 31k miles) just hit the dreaded PCS Failure (reported 04/22). Home charging is dead, and sitting at a Supercharger for an hour every 2-3 days is getting old fast.

The Situation:

• Service: Parts are backordered until late July (3-month+ wait).
• Loaner: I managed to get a loaner after a long battle with the service manager, but who knows if they'll let me keep it for 3 months.
• The Problem: Since I'm over 18k miles, my state's standard Lemon Law is tricky. However, I’m looking into the Magnuson-Moss Act (Federal Lemon Law) because a 90-day wait for a warranty part seems completely unreasonable.

Has anyone here with over 18k+ miles successfully landed a buyback or a Cash and Keep settlement?

I’m also looking for lawyer or group recs in the Mid-Atlantic who actually know how to handle these type of cases.

I love the truck, but this is unreasonable. I am about to hire a lawyer and/or contact state Attorney General for this.
Any insights would be huge.

Thanks!

My FS CT had the PCS failure today. Do you have any update?

 

[CyberGus]

My FS CT had the PCS failure today.

 

[JackCypher]

Tesla Apologist ^

I agree and disagree with some of this. Tesla has not gotten ahead of this problem. period. And all these owners posts about how the failure propagates, and how Tesla varied response across the US is a further indication that Tesla HAS NOT GOTTEN AHEAD OF THIS.

There are people at Tesla [any car company] who's job is it is to GET AHEAD TO ISSUES LIKE THIS. Not leave owners like prisoners in adject cells comforting themselves.

Why can't Tesla come out a blanket date when the repair parts will be in for EVERYONE.
Why is this information not proactive?....where is Tesla on this forum??

Also as a CT owner, I am concerned with the stigma of this for resale. As some who are out-of-warranty had to pay $1,000's out of pocket to fix this. The CT is still in production - what will be the availability of parts in 2-3years?.

Imagine the vast goodwill realized if Tesla covered those out-of-warranty PSC failure individuals on a blanket basis [ and not one-on-one] and extended the PSC warranty to 5 or 10 years.

I've had mine replaced - and have no idea what the warranty is on it. My CT is 18K miles from hitting the 50K mileage warranty. Which for me can be within the next year.

I'd not want to stand in front of the guy who reportedly paid $6k for his non-warranty PSC repair with 'they only are charging $1,000' now? How is that going to allay him?...are you going compensate him from your pocket to make it fair for him?

BTY: The Tesla published PCS service procedure is 141 steps and involves touching all the naughty bits of the high voltage system and harnesses. Removing the bed and the frunk covers.

So No it's not $1,000 service - maybe today, but not 3 years from now.

 

[CyberGus]

Tesla has not gotten ahead of this problem. period.

No one has the full story, but it seems to me that Tesla could have opted to bypass the health-check failures in software, and let us all carry on with janky PCS modules. Frankly, that's what I expect from most corporations these days.

In case of failure, you get free charging, and a free replacement under warranty. That's exactly what every other car company would do, minus the free charging.

My only concern is the relatively-short (50k miles) warranty for this critical part, and I'm hoping that Tesla will extend it for the PCS, given the high failure rate.

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