35 miles until a problem- now resolved

[CYBEAST]

So, 35 minutes to Cybercrap, and 24 hours to Cybereverythingisamazingagain?

I'm happy it got resolved so quickly!

Yes. An emotional roller coaster ?

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[jf64k]

Glad it worked out, OP!!

 

[MetalBonsai]

Yes. An emotional roller coaster ?

We all waited 4 and a half years for this, so I'd be pretty bummed if my truck crapped out in the first hour. I'm on day 2 and nothing but awesome so far! I did have a brief scare though... I was showing off the truck to someone, pressed the button to lower the tailgate, and it didn't work. I had a moment of "gadamit", but quickly realized that the truck assuming I walked away and had auto-locked. Unlocked it, and I was back in business LOL

 

[carsly]

My Model S Plaid was delivered to me with a nail in a rear tire. How they missed the low tire pressure on pre-delivery inspection (hint, hint - there is no pre-delivery inspection) with the warning light on is a mystery. Interior was pretty dirty as well but nothing that 30 mins and some car cleaning wipes couldn't solve. The Tesla delivery experiences is...unusually special.

Was pretty peeved but they got me scheduled immediately and quickly replaced the tire. Has been pretty solid, outside of a few trim pieces, in the 12 months and 7,000+ miles since then. Hope your experience stays positive from here on out!

 

[HaulingAss]

This is the one thing that makes dealers better. No way a dealer is going to tell you to F off, it's not our problem 30 minutes after delivery. Dealers at least are incentived to fix it and get reimbursed from the manufacturer. They also pay employees to perform. No one at Tesla seems to give a shit to sell cars and treat customers well, likely because the man at the top doesn't give a fuck.

Owning four Tesla currently, some for over 6 years, with over 200,000 miles on them, I can say what you are suggesting is pure fantasy. In the previous 40 years I owned only gas vehicles, many new and purchased and serviced by dealerships, at least until they invariably screwed me so blatantly that I never went back.

Tesla offers the most honest and straight forward service, at prices lower than I would expect, and much more free, goodwill service than I've ever received from a dealership, all done with a pleasant smile that is not creepy like the smiles I've recieved at dealerships. Dealership people smile and kiss your ass because they want you to drop your guard so they can more effectively pick your pocket. Or at least make you think you received something for your money. It's creepy, Tesla doesn't do that.

This common-sense service style was directed by Elon, after his creepy experiences with dealerships. He knows that most owners just want a car that is simple to maintain and, if a problem does develop, they want to know they have someone with expertise to fix it in a commonsense and affordable manner.

Tesla has exceeded my expectations in this regard. They are not perfect, they have made mistakes and there have been minor misunderstandings, but they were easily rectified with no real harm done. And never getting that creepy, money-grubbing feeling is golden for me. They try to minimize your bill, not maximize it.

 

[GatorCyber]

Owning four Tesla currently, some for over 6 years, with over 200,000 miles on them, I can say what you are suggesting is pure fantasy. In the previous 40 years I owned only gas vehicles, many new and purchased and serviced by dealerships, at least until they invariably screwed me so blatantly that I never went back.

Tesla offers the most honest and straight forward service, at prices lower than I would expect, and much more free, goodwill service than I've ever received from a dealership, all done with a pleasant smile that is not creepy like the smiles I've recieved at dealerships. Dealership people smile and kiss your ass because they want you to drop your guard so they can more effectively pick your pocket. Or at least make you think you received something for your money. It's creepy, Tesla doesn't do that.

This common-sense service style was directed by Elon, after his creepy experiences with dealerships. He knows that most owners just want a car that is simple to maintain and, if a problem does develop, they want to know they have someone with expertise to fix it in a commonsense and affordable manner.

Tesla has exceeded my expectations in this regard. They are not perfect, they have made mistakes and there have been minor misunderstandings, but they were easily rectified with no real harm done. And never getting that creepy, money-grubbing feeling is golden for me. They try to minimize your bill, not maximize it.

I'm simply referring to warranty service. With Tesla it comes out of their pocket. With the dealership model, they get paid to do warranty service by the manufacturer. Tesla is financially encouraged to deny and say no way, dealers are financially encouraged to do it and take care of your problem.
I don't like anything else about the dealer model

 

[GatorCyber]

Did I update you all yet? If not here goes. Tesla fixed the truck today and washed it. Got it back to me by closing time. They were amazing. Everything went perfect. I have to say I was impressed. Very good customer service today. I’m happy and the truck is amazing.

What caused the leak?

 

[CyberGus]

...aaaaaaand it's been picked up by the media.


Tesla Tells Cybertruck Owner Coolant Leaks Aren't Covered By Warranty After Only 35 Miles

https://autos.yahoo.com/tesla-tells-cybertruck-owner-coolant-142000043.html

 

[chaosmarine92]

I just finished reading through the owners manual and noticed it says that the coolant reservoir is not user serviceable and any damaged caused by the user opening the reservoir is not covered by warranty. I bet that's what they thought was going on and why they initially said it's not covered.

 

[CyberGus]

I just finished reading through the owners manual and noticed it says that the coolant reservoir is not user serviceable and any damaged caused by the user opening the reservoir is not covered by warranty. I bet that's what they thought was going on and why they initially said it's not covered.

Or, just being a dick

Occam's Razor

 

[JayWebbMD]

Odd how they all of a sudden were very responsive and helpful. I wonder if that was a result of posting here, plus or minus the media reporting on it. I believe I saw an article about it around noon the day after the initial posting. Maybe a stern phone call to the service center from the top? Alternatively, OP’s resolution post did sound a little like “tell me you got paid $20k to sign an NDA and report a happy resolution without telling me you did.”

 

[Tinker71]

You don't store EVs with a 'full tank,' tho.

-Crissa

80% charge would be easy to obtain and reasonable to store at and show they care a little.

 

[Nolacyber]

This is the bullsh*t that makes me hate Tesla even though I love their products. It is a shameful and disreputable company that doesn't deserve its loyal customers. But they make amazing cars so we all put up with behavior that would put them out of business in a fair world.

You’re just another hater

 

[Nolacyber]

This is the one thing that makes dealers better. No way a dealer is going to tell you to F off, it's not our problem 30 minutes after delivery. Dealers at least are incentived to fix it and get reimbursed from the manufacturer. They also pay employees to perform. No one at Tesla seems to give a shit to sell cars and treat customers well, likely because the man at the top doesn't give a fuck.

Another troll.

 

[Nolacyber]

I'm simply referring to warranty service. With Tesla it comes out of their pocket. With the dealership model, they get paid to do warranty service by the manufacturer. Tesla is financially encouraged to deny and say no way, dealers are financially encouraged to do it and take care of your problem.
I don't like anything else about the dealer model

That’s such a joke. I’ve owned cars for 50 years and every dealer experience from Porsche to Lincoln to Lexus to mercedes to Landrover was an exercise in frustration, eventually leading me to change brands in hope for a better experience. That stopped in 2012 when I bought a Model S. In 12 years of Tesla ownership I had one frustrating experience when it took two weeks to diagnose a battery pack controller issue. The Tesla model of sales and service is superior.

One of the most stressful experiences in America is buying a car from a dealership. Even if you’re paying cash you end up waiting g around for the “finance manger” to push keys on apparently a Soviet model computer to generate sales documents. Thats after you’ve finished with the sales guy who keeps you waiting around to actually get a price: awful.

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