Delivery pickup - Things I know now, that you should too.

[Jethro]

Thanks so much for your post…I’m living and learning through other (who possibly have MY truck). congratulations!

So, did you have the option to order other options… Like one of the new wraps, for example?

Yes, I am also at stockholder, but I didn’t buy way back when and make bucket of money. I bought earlier this year and I’m down, would think Tesla would give me a simpathy cybertruck.

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[CyberGus]

You do NOT need to insure the VIN before delivery day.

• You only need to upload proof that you have ANY car insurance policy. I uploaded proof of insurance of another vehicle. This was verbally confirmed on the phone with Tesla.

This will vary by state. Not only did I need insurance for my specific vehicle, it needed to be in effect for at least 2 days before delivery. This is a requirement of the State of Texas for the registration to be processed.

 

[CyberGus]

Tesla says the entire payment must be from one account and they don't accept credit cards for vehicle purchases.

I overnighted my loan check to California, and paid the balance (TT&L) with Plaid.

For sure they don't take credit cards lol. Or $DOGE

 

[mprimo]

This is SUPER helpful, Derek. I really appreciate it. I just sold my place in Midland, NC, just east of Charlotte, and I already miss the place. Might have gotten my CT sooner than here on Arrakis (NM).

HA!, that's pretty funny.

 

[TexasRaider]

I was just scheduled to pick up my truck tomorrow in Charlotte. I learned a few things that I want to share in a single post to help others. Note: until tomorrow fully happens, not all of this 100% certain.

• Once you have a VIN, you have a delivery advisor, but you may not know it.
  • If you tap the message icon in the upper right of the app, you can send them messages, and they will answer (albeit slowly and not to every message).
  • I asked them when I might be able to schedule. They responded with "how about Thursday?" Maybe I was lucky, but who knows when they would have gotten around to it if I didn't ask.
  • Based on the messages back and forth, they populated the delivery date in the app. I never click the button and picked a date.
• You can change from cash to financing after you get a VIN AND delivery date with no noticeable issues.
  • After Tesla offered me a delivery date in 2 days. I quickly switched form Cash to financing in the app and got a loan done with Bank of America (5.75%) done in 1 day. After I changed it, all my agreements updated in real time with new info I needed to finish BofA financing. Tesla's tech pays off here.
  • Don't assume a lot of time from VIN to delivery. Get the basics of financing done so you are not rushed like me. Maybe I was lucky, or maybe VINs are being assigned after they get to SC. I will try to ask tomorrow to confirm.
  • You can pay the down payment with either check or wire or bank account in the app. There are separate wiring instructions for down payment and financial payment on the purchase agreement instructions.
• Someone from Tesla called me the day before delivery.
  • This could have been because I was chatting questions or it could be standard. However, they did confirm basic details, so I am guessing it's standard.
• You do NOT need to make final payment before delivery day. As far as I can tell from my experience and reading others, paying ahead of time doesn't help you get the truck quicker.
  
  
• You do NOT need to insure the VIN before delivery day.
  • You only need to upload proof that you have ANY car insurance policy. I uploaded proof of insurance of another vehicle. This was verbally confirmed on the phone with Tesla.
• For me, the stock owner submission didn't seem to help at all.
  • I received the email to submit extra verification AFTER they scheduled me for pickup. This is interesting as my account is linked to Schwab, so I am not sure why they need me to send documents. I probably won't do this since I am already scheduled.
• I am doubting most theories of what determines what gets you a Cybertruck and when. I don't think that most of the small things matter, but we just hope they do. I bet there is a simpler explanation. ie. someone made up a percentage of trucks that ship to locations and that's why some with low numbers wait longer.
  
  
• A Charlotte rep told me that Charlotte have received (maybe delivered?) about 10 trucks. They said my truck was there and ready and had no issues. But did say if they find anything on final clean up this evening they would notify me. (not sure what to make of that)
  
  
• I waited 93 days for a VIN (AWD), my first notification of a VIN was a text that I had a new message from Tesla in the app. No emails.

RN#: RN11274xxxx
Configured: 12/19/23
VIN received: 3/22/23
Scheduled Delivery: 3/28/24 (originally)
Delayed Delivery Date: 3/30/24 (as of now, dependent on part)

Let me know if I missed any common questions. I can try to ask in person and update this post.

My Texas Service Center required me to have the CT on my insurance 2 days prior.

 

[PAPAB]

RN#: RN11274xxxx
Configured: 12/19/23
VIN received: 3/22/23
Scheduled Delivery: 3/28/24 (originally)
Delayed Delivery Date: 3/30/24 (as of now, dependent on part)

Let me know if I missed any common questions. I can try to ask in person and update this post.
===========================
Hey THANKS for the through report...I am also in CHARLOTTE..Config 1/11/24 and the estimated delivery was JAN-MAR; so it looks like I may be 3 weeks behind you(April 18?). That kinda sucks as I was going to bring it to a small car show to help out a friend..but maybe there really is a 'ramp up' and I'll get sooner....who knows... Thanks again for the report-very helpful!

 

[HaulingAss]

My Texas Service Center required me to have the CT on my insurance 2 days prior.

Leave it to Texas to make you insure a car you can't drive yet! Another good-ol' boy give-away to insurance companies. In Washington, if an insured driver goes and buys a new car and gets in an accident in the next several days, the insurance coverage is extended to the new car purchase (up to 30 days if you are replacing your old car). Of course, your new insurance policy will be backdated to the day you took possession. But making you pay for insurance you can't use is just plain dumb.

 

[TexasRaider]

Leave it to Texas to make you insure a car you can't drive yet! Another good-ol' boy give-away to insurance companies. In Washington, if an insured driver goes and buys a new car and gets in an accident in the next several days, the insurance coverage is extended to the new car purchase (up to 30 days if you are replacing your old car). Of course, your new insurance policy will be backdated to the day you took possession. But making you pay for insurance you can't use is just plain dumb.

Agreed.

 

[Puhiniho]

Tesla says the entire payment must be from one account and they don't accept credit cards for vehicle purchases. Maybe if the final amount owed is very small, they make an exception, I don't know. A certified check is probably the easiest, most sure fire way to pay. But I think if you write them a personal check, they have a way to turn it into an electronic transfer, with your consent, not sure of the details on that.

Your right, not able to pay credit card, but seems the app make me use PLAID service and pay through ACH so no paper at all. I'll wait to inspect truck before clicking the pay button.

 

[trth20]

Last visit I made to our local service center, they said they had 4-5 in the lot and neither had been assigned to anyone. As I’ve said in other posts, I have no clue what Tesla’s rollout strategy and method are. At this point, I’ve stopped worrying about it. But I did find it strange that they’d be on site and not being assigned to owners.

 

[kpanda17]

Last visit I made to our local service center, they said they had 4-5 in the lot and neither had been assigned to anyone. As I’ve said in other posts, I have no clue what Tesla’s rollout strategy and method are. At this point, I’ve stopped worrying about it. But I did find it strange that they’d be on site and not being assigned to owners.

waiting on parts for whatever what an assembly issue

 

[Woodrick]

I was just scheduled to pick up my truck tomorrow in Charlotte. I learned a few things that I want to share in a single post to help others. Note: until tomorrow fully happens, not all of this 100% certain.

• Once you have a VIN, you have a delivery advisor, but you may not know it.
  • If you tap the message icon in the upper right of the app, you can send them messages, and they will answer (albeit slowly and not to every message).
  • I asked them when I might be able to schedule. They responded with "how about Thursday?" Maybe I was lucky, but who knows when they would have gotten around to it if I didn't ask.
  • Based on the messages back and forth, they populated the delivery date in the app. I never click the button and picked a date.

I don't believe that you are assigned a delivery advisor, but assigned to the delivery advisor team.

 

[Derektsla]

So, did you have the option to order other options… Like one of the new wraps, for example?

.

I did not have options to purchase any of that. Maybe only certain SCs do that? Or maybe it’s not an option at all yet.

 

[Derektsla]

Tesla sent me a text at 9:00pm and told me I am good to pick up tomorrow! Hopefully it happens this time!

 

[CyberFitch]

I was just scheduled to pick up my truck tomorrow in Charlotte. I learned a few things that I want to share in a single post to help others. Note: updated based on others feedback

• Once you have a VIN, you are able to contact a delivery advisor/contact/team. Once they message you about the order, you can message back.
  • If you tap the message icon in the upper right of the app, you can send them messages, and they will answer (albeit slowly and not to every message).
  • I asked them when I might be able to schedule. They responded with "how about Thursday?" Maybe I was lucky, but who knows when they would have gotten around to it if I didn't ask.
  • Based on the messages back and forth, they populated the delivery date in the app. I never click the button and picked a date.
• You can change from cash to financing after you get a VIN AND delivery date with no noticeable issues.
  • After Tesla offered me a delivery date in 2 days. I quickly switched form Cash to financing in the app and got a loan done with Bank of America (5.75%) done in 1 day. After I changed it, all my agreements updated in real time with new info I needed to finish BofA financing. Tesla's tech pays off here.
  • Don't assume a lot of time from VIN to delivery. Get the basics of financing done so you are not rushed like me. Maybe I was lucky, or maybe VINs are being assigned after they get to SC. I will try to ask tomorrow to confirm.
  • You can pay the down payment with either check or wire or bank account in the app. You cannot pay any of these with a credit card. There are separate wiring instructions for down payment and financial payment on the purchase agreement instructions.
• Someone from Tesla called me the day before delivery.
  • This could have been because I was chatting questions or it could be standard. However, they did confirm basic details, so I am guessing it's standard.
• You do NOT need to make final payment before delivery day. As far as I can tell from my experience and reading others, paying ahead of time doesn't help you get the truck quicker.
  
  
• You do MAY NOT need to insure the VIN before delivery day.
  • Message them and ask. Based on your state, you may or may not have to get Insurance on the VIN first. I only needed to upload proof that I had ANY car insurance policy. I uploaded proof of insurance of another vehicle. This was verbally confirmed on the phone with Tesla.
• For me, the stock owner submission didn't seem to help at all.
  • I received the email to submit extra verification AFTER they scheduled me for pickup. This is interesting as my account is linked to Schwab, so I am not sure why they need me to send documents.
  • I ended up completing this because my delivery day was delayed due to a part that needed to be replaced. Maybe it will help with delivery
• I am doubting most theories of what determines what gets you a Cybertruck and when. I don't think that most of the small things matter, but we just hope they do. I bet there is a simpler explanation. ie. someone made up a percentage of trucks that ship to locations and that's why some with low numbers wait longer.
  
  
• A Charlotte rep told me that Charlotte have received (maybe delivered?) about 10 trucks. They said my truck was there and ready and had no issues. But did say if they find anything on final clean up this evening they would notify me. (not sure what to make of that)
• Don’t assume a quick and easy pickup. You may get lucky, but There are lots of stories of delayed and cancelled deliveries due to issues. I am one of them. I would mentally prepare for issue and be happy if there are none!
  
  
• I waited 93 days for a VIN (AWD), my first notification of a VIN was a text that I had a new message from Tesla in the app. No emails.

RN#: RN11274xxxx
Configured: 12/19/23
VIN received: 3/22/23
Scheduled Delivery: 3/28/24 (originally)
Delayed Delivery Date: 3/30/24 (as of now, dependent on part)

Let me know if I missed any common questions. I can try to ask in person and update this post.

This was a big help thanks! I configured 01/04. I guess I should take the proforma cost Tesla sent and get with the bank.

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