Sorry to hear. Good luck. How many miles are on your Beast? Are PCS failures at a semi predictable mileage or all over .. low - high?
I wasn't far behind you with my first true PC being the IBM PCjr. Despite it being a flop, It seeded my career so its value far exceeded its reviews for me.
My service center in Orland Park, IL is exactly this. Even when you send them pics of broken glass. Not sure I have ever made a scheduled visit with details and them ever having the parts needed that I can recall. Mind you, I have only minimal complaints with the work they do at, at least no worse than any other reputable place. Tesla has never been praised for their service speed process that I can ever recall of. This is going to need to improve though if they hit the sales targets they are forecasting or it will be a huge mess.
Do you have any idea how hard it is to find yourself "hundreds of miles from a Tesla Supercharger"?Proactive action would be for Tesla to acknowledge the failues, recall the defective part, not wait until their customers are stranded 100’s miles from a Tesla SC. I don’t appreciate having to worry everytime I plan a tripm that I will stranded and left to deal with the problem.
I tried to be proactive by scheduling PSC replacement before taking long vacation trip, but was told “can’t schedule, have to wait for part failure”. SC gave me their direct phone number, said “call me directly when (not IF) truck fails to charge,, will see what can do at that time”. (I guess you can call that “proactive”!!!Yes, I am also a Tesla investor plus owner of two Tesla vehicles, I don’t believe this is the way any company should treat their loyal customers.
Been there, done that in North America. Even now Superchargers are still hundreds of miles from those spots. Just one of the spots, Caniapiscau Reservoir. At the end of the Trans-Taiga Road. https://en.wikipedia.org/wiki/Trans-Taiga_Road
6:40. keep watching after to discover what an improper replacement does too (along with heavy heavy use)
Thanks for the updates and the information.yeah this guy “only” had to get towed over 90 miles in the middle of the night. whats inconvenient about that?
Until there's a recall or tsb, I don't think they'll proactively fix the issue. Before either of those two happen, they'll need to identify the failure mechanism and determine the scope of affected vehicles.
So far they are stating that the parts are on order in advance of my appointment and stated they expect them before my appointment in 2+ weeks. They did say they are prioritizing those trucks that can't charge at all and I should do what I can to nurse it along. I think the odds are 50/50 it will be there. I asked them to give me the version number of the Parts they install just for this groups edification. Generally, I have been overall satisfied with my service center. I had much worse experiences with my RAM truck and getting both an appointment and turn around. In fact one time after leaving messages for 2 1/2 weeks and no response from Ram, I drove to the dealership and stood there for 30 mins until someone would talk to me to make an appointment.
Oh, yeah, the northernmost road in Eastern Canada. I was speaking of the lower 48. You can also find spots even more remote from a Supercharger in Siberia, LOL!
I have the same amazing and great Cybertruck, July 2025 build
