Power Conversion System Failure

[SeattleTom]

I have service scheduled next week for a bunch of small things. VIN 21XXX and 20,000 miles. I’ve loved every minute owning this truck and this is my first service. It’s been rock solid.

As it happens, today the truck would only charge at home up to 24 amps. I messaged the service team asking if I should add another issue and they said they already have me scheduled for a PCS replacement next week. Whether due to something they saw on the truck or because any CT coming gets a new PCS to cut down on future issues I don’t know. But for now I’m going with the fact they saw it from truck data once I scheduled the unrelated service and decided to fix everything.

Hope I can charge for another week to make it! But they did say to bring it early if it stops charging. Yikes, hope I can avoid that.

worst thing is I saw the post above about the PCS install procedure which pretty much requires disassembling the entire rear of the CT. That level of work always makes me nervous.

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[Shygar]

I have service scheduled next week for a bunch of small things. VIN 21XXX and 20,000 miles. I’ve loved every minute owning this truck and this is my first service. It’s been rock solid.

As it happens, today the truck would only charge at home up to 24 amps. I messaged the service team asking if I should add another issue and they said they already have me scheduled for a PCS replacement next week. Whether due to something they saw on the truck or because any CT coming gets a new PCS to cut down on future issues I don’t know. But for now I’m going with the fact they saw it from truck data once I scheduled the unrelated service and decided to fix everything.

Hope I can charge for another week to make it! But they did say to bring it early if it stops charging. Yikes, hope I can avoid that.

worst thing is I saw the post above about the PCS install procedure which pretty much requires disassembling the entire rear of the CT. That level of work always makes me nervous.

Good timing on your service request.

 

[Hookalakupua]

Has anyone successfully had it replaced under warranty, even though you were past 50K miles?

 

[dalton108]

common? I mean sure relative to all cybertrucks produced? Thats like saying the inverter issue wasnt “common” or the cantrail delamination wasnt “common”. Maybe every single truck doesnt have the issue but enough of them do that its becoming known.

Well, it sure as hell is “common” now.

 

[JCERRN]

Well, it sure as hell is “common” now.

No no, for a while it was a standard feature.

 

[Scrambler]

Reported my PCS Failure on April 15. Been delayed 3 times now by the service department. Last appointment was supposed to be June 15th, it is now pushed back to July 8th.

 

[Timthehelipilot]

This should be escalated to a recall/service bulletin to bring all affected PCS versions up to G or later or whatever version shouldn’t fail at this point and make good on their customers who were the early adopters and supporting this new truck just my 2 cents

 

[UberNoob]

This should be escalated to a recall/service bulletin to bring all affected PCS versions up to G or later or whatever version shouldn’t fail at this point and make good on their customers who were the early adopters and supporting this new truck just my 2 cents

yea but they can’t just fix 75k or so trucks overnight. Addressing them as they fail is better for their logistics. From a bottom line standpoint, the ones out of warranty even discounted parts & labor helps them buff that bottom line with a less severe hit. They thought the rev B, C, D, E, F, was good to go. there’s no garentee the G won’t also fail eventually.
Although inconvenient, the supercharging kept me on the road while I waited my turn for replacement.

 

[Timthehelipilot]

yea but they can’t just fix 75k or so trucks overnight. Addressing them as they fail is better for their logistics. From a bottom line standpoint, the ones out of warranty even discounted parts & labor helps them buff that bottom line with a less severe hit. They thought the rev B, C, D, E, F, was good to go. there’s no garentee the G won’t also fail eventually.
Although inconvenient, the supercharging kept me on the road while I waited my turn for replacement.

I think you’re reading more into my post than what I wrote. I didn’t say recall all 75k trucks overnight. I said this should be escalated to a recall or service bulletin to bring the affected PCS versions up to G or later, whatever revision actually holds up, when they have that knowledge, and make good on the early adopters who backed this truck.

That’s the part that matters: if the PCS has failed across A through F consistently, that’s a design failure, not normal wear. A service bulletin or recall is exactly what gives owners a path to actually get it fixed without it being a burden, because this is a high-cost labor job once you’re out of warranty. In-warranty folks are covered, sure, but it’s a real hit for anyone footing that bill themselves, especially if they aren’t near a supercharger and are waiting months on a part just to charge at home. Very inconvenient.

So I’m not demanding an overnight fix. I’m saying a known, repeated failure like this should fall under one of those two options, not get quietly pushed onto the customers who supported the truck first.

 

[UberNoob]

I think you’re reading more into my post than what I wrote. I didn’t say recall all 75k trucks overnight. I said this should be escalated to a recall or service bulletin to bring the affected PCS versions up to G or later, whatever revision actually holds up, when they have that knowledge, and make good on the early adopters who backed this truck.

That’s the part that matters: if the PCS has failed across A through F consistently, that’s a design failure, not normal wear. A service bulletin or recall is exactly what gives owners a path to actually get it fixed without it being a burden, because this is a high-cost labor job once you’re out of warranty. In-warranty folks are covered, sure, but it’s a real hit for anyone footing that bill themselves, especially if they aren’t near a supercharger and are waiting months on a part just to charge at home. Very inconvenient.

So I’m not demanding an overnight fix. I’m saying a known, repeated failure like this should fall under one of those two options, not get quietly pushed onto the customers who supported the truck first.

yea I see your point. I think the repair should be no cost for anyone with the older revisions. Let’s say they also agree however they don’t have yet a fixed full proof part.

There is an internal service bulletin that’s why we all are approved for the free supercharging thing.

Mine was delivered with a E revision. it lasted 72k miles. It costed me about 800$ for the G to be installed out the door. I put about 800 miles on it so far and I have free supercharging till mid Aug. Overall im satisfied.

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