Tonneau cover issue on my Cybertruck too

[ChiTownCT]

Maybe its the boomer in me, but if I pay $100k for something it better work.. Change of times I suppose

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[mark555055c]

If i show up to a vehicle delivery and something is broken {

I do not take delivery.

OR

I do decide to take delivery AND i expect then to have to schedule a service appointment for any repairs.

}

I understand the disappointment, but this seems pretty straight forward to me. i probably would have taken delivery as well and hoped it fixed itself or that i could have fiddled with it to get things working myself.

Folks on this forum(myself included) have been complaining that deliveries have been limited to certain states, but here is a good example of perhaps why it was done. It sounds like this particular delivery center may not have been totally up to speed yet.

 

[Ward L]

Sadly, there are several things that don’t work we have accepted as ok. Hub caps, FSD, “rust” spots, and now tonneau covers. They prolly have pre-delivery checks to confirm everything is working at the factory and at the showroom. If it is not working perfectly, the delivery should include a written list of broken/missing items with the delivery guy saying “We wanted to get you your CT ASAP and when can we schedule a follow up appointment to fix everything?”. Silly me….

 

[CTInProcess]

Maybe its the boomer in me, but if I pay $100k for something it better work.. Change of times I suppose

It’s the “got to have it now” generation…

People are in fear that they’ll miss out on the celebrity status and take delivery even if it’s falling apart. I don’t understand, production is picking up, reject delivery, wait a couple more weeks. The CT isn’t going anywhere, it just got here.

 

[Nolacyber]

Question resulting from this experience:
Do you have an opportunity to go over vehicle before you sign the delivery acceptance?

relevant as my vehicle has vin assigned and is at factory awaiting shipping.

when I bought my S 12 years ago it arrived on a truck, the guy backed it off and handed me the keys. Of course it was perfect.

 

[mark555055c]

It’s the “got to have it now” generation…

People are in fear that they’ll miss out on the celebrity status and take delivery even if it’s falling apart. I don’t understand, production is picking up, reject delivery, wait a couple more weeks. The CT isn’t going anywhere, it just got here.

Agreed. In 99% of cases, it would not even be a matter of weeks, but maybe a day or two, and they'd likely provide a loaner while you wait.

 

[Jhodgesatmb]

Rather than engaging with trolls, it's better to ignore them. Regards to truck, after waiting over 4yrs and Elon claiming micron accuracy, it was very disappointing...

Elon never claimed that, he wanted. We were never told what he was referring to but a good guess would be the stainless outer skin because it shows issues more easily than anything else.

 

[EvTrucking]

“Due to the nature of Cybertruck, which is made of bright metal with mostly straight edges, any dimensional variation shows up like a sore thumb.

“All parts for this vehicle, whether internal or from suppliers, need to be designed and built to sub 10 micron accuracy.”

 

[jerhenderson]

THOSE customers ? you mean the customer who expects a working vehicle without major issues which should have been caught in advance and lives over an hour away ? Damn right I am. My situation has nothing to do with any other customer taking delivery. if its broken and wasnt caught in advance then thats on tesla service, not on me buddy.

Those customers that think having a tantrum to get their way is an adult thing to do.

 

[jerhenderson]

Or how about a customer that expects to not be accused of improper use by a sales person who has zero clue how anything is supposed to work? Tesla really needs to reign in this "everything is the customer's fault" attitude that they have if they want to succeed long term.

The customer is always wrong

I've worked retail a long time .... customers are wrong quite a bit and the ones that create scenes get no sympathy from me.

 

[Ward L]

Question resulting from this experience:
Do you have an opportunity to go over vehicle before you sign the delivery acceptance?

relevant as my vehicle has vin assigned and is at factory awaiting shipping.

when I bought my S 12 years ago it arrived on a truck, the guy backed it off and handed me the keys. Of course it was perfect.

I was watching another new owner at the showroom inspect his truck. He said he had been there an hour pointing out issues and getting them fixed. I think it depends on the staff at the location. Some locations appear to detail/inspect the truck completely, others, not so much. I think you always can start the conversation with "I would that fixed before taking delivery" and see how that goes.

 

[Sjohnson20]

just got mine, cover seemed to work. I only drove home so far but no issues. Tomorrow I shall drive it all day!

 

[cgladue]

Those customers that think having a tantrum to get their way is an adult thing to do.

Tantrum is not the right word, of course if the service manager is willing to make things right then it would never come to that it all depends on the level of customer service provided. If they start getting pushy or confrontational, they will get it right back. I would never initiate the "tantrum" as you call it. There are acceptable issues and unacceptable ones. some things can wait others cannot. With all my teslas there's always something to be fixed, but so far has not come to the level of "tantrum" and i expect this won't either.

 

[cgladue]

I've worked retail a long time .... customers are wrong quite a bit and the ones that create scenes get no sympathy from me.

probbally why you are still working retail ...

 

[Nolacyber]

probbally why you are still working retail ...

It’s this sort of gratuitous nastiness that makes any public anonymous forum awful and ultimately causes it to fade away.

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