Tonneau cover gap issue fixed by Service Center under warranty

[cda05]

I wasn't aware the gap would come back.

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[Travis64]

after they did mine now there is a 2cm gap on this end and fills with snow ice.they said its within spec lol

 

[mmdotking]

I'm not even going to have it fixed yet. Only I know the gap is there and the gap doesn't prevent the water, for mine anyway. When I re-did the gasket seal, it works almost perfect. When it warms up, I'm going to put a little more gasket at the corners and I have some leftover rubber seal strips and I see a perfect place to place in the gap.

 

[brandonhd]

after they did mine now there is a 2cm gap on this end and fills with snow ice.they said its within spec lol

You may can calibrate the tonneau cover to remove the gap at the tailgate.

 

[jf64k]

I wasn't aware the gap would come back.

Me either, haha!!

I figured the revised tonneau they installed in December had the ‘extra’ slat. When I picked it up there was no gap on either end. But, after a few weeks, the gap reappeared.

 

[cda05]

after they did mine now there is a 2cm gap on this end and fills with snow ice.they said its within spec lol

That sucks...hope they can fix it (again).

 

[jf64k]

Just dropped off my FSCT AWD for the gap.

I had a gap before this. Tesla replaced the entire tonneau cover in December 2024. No gap initially, but it came back, haha!!

Brought it in last week and they said they’d order the part to close the gap. We’ll see how it goes!!

At least I got a MX Plaid for a loaner!!

Gap be-gone!! Haha!!

Quick work at Tesla West Covina like always. Dropped off at 07:15am, picked up at 1130am. Tonneau works perfect.

 

[T35L4]

 

[T35L4]

Correct. Stop mentioning water. Just ask for the service bulletin to be completed.

I did exactly this. I attached the service bulletin screenshot and requested service at Paramus and did not mention any leak. Then they switched it to Brooklyn a few days before my service date. When it in, they did some work but not the same as everyone here in this thread. They did the work as indicated by this paperwork:

Inspect Flat Flex Cable; Reroute Flat Flex Cable, Install Harness Guide

But the gap is still there. I wonder if this alternate fix is sufficient. What is the “harness guide “?

Finally did my water intrusion test today. (I still have the gap) Sprayed all over, hard and soft, directly into gap, rolled tons of water over it and barely got a drop in the bed. My fix was the rubber gasket seal referenced earlier on the YouTube guy did. I did it myself and works well. As suspected, that last missing slat didn’t control the water entering. It’s more aesthetic for sure. That rubber seal was the culprit on mine. Now, I might still have them fix since, aesthetically, would look cleaner. Not sure yet.

Here’s the photo of my gap still being here. Maybe I’ll have to do a test or wait for heavy rain to see if what they did fixed the leak issues.

 

[supa2001]

Does anyone know if this has become a service bulletin yet?

My technician said I've got the new aero cover already. He said it comes with brush on the tonneau side. Does it look different than what yall have?

 

[GlennMattV]

after they did mine now there is a 2cm gap on this end and fills with snow ice.they said its within spec lol

You need to print a copy of the “Tonneau Rework“ service bulletin and bring it in with you. It has pictures and all so you can show them yours is out of spec just like theirs is.

 

[T35L4]

You need to print a copy of the “Tonneau Rework“ service bulletin and bring it in with you. It has pictures and all so you can show them yours is out of spec just like theirs is.

I don’t think the service bulletin matters in every case. As you can see, I constantly referenced the service bulletin and showed them both as an attachment in the service request and also in person. They fixed the flex cable only in my case but not what others got fixed that actually resolved leaks which seems to be the appliqué, not the slats or anything else.

 

[GlennMattV]

I did exactly this. I attached the service bulletin screenshot and requested service at Paramus and did not mention any leak. Then they switched it to Brooklyn a few days before my service date. When it in, they did some work but not the same as everyone here in this thread. They did the work as indicated by this paperwork:

Inspect Flat Flex Cable; Reroute Flat Flex Cable, Install Harness Guide

But the gap is still there. I wonder if this alternate fix is sufficient. What is the “harness guide “?

Here’s the photo of my gap still being here. Maybe I’ll have to do a test or wait for heavy rain to see if what they did fixed the leak issues.

From their service bulletin…

 

[cda05]

The gap and the weird noise coming from the dash....it's still an awesome truck for me. I just wish I had the answers to the small issues.

 

[GlennMattV]

So update on mine…

1st I would like to say the Service personnel at the Center were courteous and extremely helpful. It was a pleasure dealing with them and they were nothing but professional.

For a recap, I dropped it off for defective passenger side marker light not working and the Tonneau Rework. They gave me a MX Plaid as a loaner. SCORE! Was ready the next day! Went to pick it up and upon inspection before leaving the center the light was still broken And there was a gasket hanging from the tonneau. I pointed this out to the Service manager who then got the tech. Tech advised the work order stated the the passenger rear tail light was defective. So she changed what the work order said was defective. This is what the work order stated…
“Concern: Customer states: Other · Exterior - Rear passenger parking light not working. Can this be handled by mobile service?” I believed I did select the wrong option when making the appointment, but I did convey this aaaaand sent a video. They then removed the gasket and said the tonneau was working properly. Before I left they set me up a new appointment since the side marker light was not in stock.

I drove home through some rain so when I got home I opened the tailgate to look inside for Ss&Gs. I found water again. Upon inspection I found the gasket that was hanging was meant to be installed between the last 2 slats closest to the cab.

Notice the difference? The next day I drove over to the Service Center in my work vehicle and showed them my findings and to make sure they did not throw away the uninstalled gasket. They apologized and said all will be fixed when I brought my CT back to them for the new appointment.

This leads me to today. I dropped it off at 1030am and it was ready by 1230pm. They gave me a MY for a loaner to boot. The light is fixed, the gasket was installed, and all is right with the world. By far this is the quickest I have EVER gotten my vehicle back from any Service Center. I have to say I was a little worried from reading/hearing horror stories about Tesla Service. Those worries have been put to bed.

Sorry if this became a TLDR for some, but I wanted all the info out their.

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