Cybertruck Door Failure

[pricedm]

...That could have been deadly via their gross incompetence.

Correct, it would be rightfully characterized as "gross incompetence" if a 1 year old was (1) not securely fastened in a child seat and (2) child seat not securely fastened into the vehicle.

Both of which are the parent's responsibility.

If anyone is relying on a car door to keep their child, who is in a Car Seat, safely inside the car, you're doing something drastically wrong. Please see online resources or personalized instruction.

https://www.safekids.org/tip/installing-your-car-seat

https://www.healthychildren.org/Eng...ar-Safety-Seats-Information-for-Families.aspx

https://www.cdc.gov/child-passenger-safety/about/index.html

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[Spacenoddle]

The latch design is fine, your bolts were evidently improperly torqued. My latches are rock solid.

If you believe you've found a defect, open a service ticket instead of relying on internet randos (including me, hahahaha)

I just checked my latches, they seem very soild but i only have 5000 miles registered anyway. I compared with my GLS, they don't seem much difference in rigidness . Of couse, CT door is much heavier than GLS door.

I never paid attention to the latches till this post. I just found 2 pink mark line which actually can be easily removed on 2 of 4 latches. What is that for?

OP door latch was the only incident i found everywhere for such severe failure. The only reason i usually don't recommend CT to my best friend is even the my CT itself is amazing but you never know who will be the next for a crappy just-start-ramping Friday afternoon build.

 

[CyberGus]

I just checked my latches, they seem very soild but i only have 5000 miles registered anyway. I compared with my GLS, they don't seem much difference in rigidness . Of couse, CT door is much heavier than GLS door.

I never paid attention to the latches till this post. I just found 2 pink mark line which actually can be easily removed on 2 of 4 latches. What is that for?

OP door latch was the only incident i found everywhere for such severe failure. The only reason i usually don't recommend CT to my best friend is even the my CT itself is amazing but you never know who will be the next for a crappy just-start-ramping Friday afternoon build.

I'm guessing it's a QC mark to indicate the proper torque was applied.

 

[GatorCyber]

Oh boy - so many skeptics here. Let me try to clarify a few concerns:

1. First off, I attached screenshots because my photos were “live”, I’ve attached actual photos here. And shared small snippets of video (There’s a limit to file size).

2. I stated that a Tesla engineer told me not to complain. This was via social media and the person I was referencing was not actually a current Tesla employee.
3. My car was picked up last night and they have taken it to the SC to review the failed latches (both drivers side and rear passenger side) and to fix body damage and damage to our window resulting from the door not closing.

4. The latch is still hanging by a screw. What likely happened is that the door when closed was latched but because these screws became loose, the door replaced when taking a turn (and applying pressure on the door latch) which causes the latch to fail in full and to send the door flying wide open.

5. I have a loaner and will report back the findings. I have also filed a formal complaint with the NHTSA and will report back any response from them - including any recall notices.

6. I waited 4 years for this car, and I booked my reservation the moment I saw it. I am obsessed with the design of this car. And this is my third Tesla - I have a model 3, and bought my parents a model 3. I am also a shareholder of TSLA stock and believe in the company. I even purchased the tent - and was so excited to have this car be my dad van.

7. Howver, from the other nights incident - I’m just so shaken. This could have ended so tragically with my child in the rear seat (car seat) right where the door failed. And the fact that the latch on my drivers side door is also loose tells me this is an issue with the entire way the latches are designed. Putting this in context to the accelerator pedal that can dislodge, the wiper blade motor that fails, and the rear panel that flies off tells me that this car- despite being so delayed, was rushed to market. As much as I want this car, and as much as I want this car to succeed, it’s just not responsibly designed or built - and it’s just a matter of time before it costs someone their life. This is why I am sharing my story.

I attribute all these Tesla build issues to the entitled American worker and have reminded myself this is why I never bought American in the past. If I continue to buy Tesla, these are the issues I'll have to live with. So either shitty American build quality with cutting edge tech, or premium Japanese build quality with antiquated tech. My dream car is a Japanese built Lexus with Tesla software/battery/drivetrain

 

[GatorCyber]

Regardless of the circumstances here, I'm a little amazed at how light the door latch hardware is, and especially that it uses some kind of nuts behind unreinforced sheet metal instead of a welded boss that reinforces the back side of that panel and would allow replacement of that part without access to the inside.

Someone forgot the thread lock....

Isn't a nut welded/fixed in-place so you can remove the screw and replace it?
Seems OP could just hand tighten all the strike screws and go get it checked after

 

[Tecyber1]

Correct, it would be rightfully characterized as "gross incompetence" if a 1 year old was (1) not securely fastened in a child seat and (2) child seat not securely fastened into the vehicle.

Both of which are the parent's responsibility.

If anyone is relying on a car door to keep their child, who is in a Car Seat, safely inside the car, you're doing something drastically wrong. Please see online resources or personalized instruction.

https://www.safekids.org/tip/installing-your-car-seat

https://www.healthychildren.org/Eng...ar-Safety-Seats-Information-for-Families.aspx

https://www.cdc.gov/child-passenger-safety/about/index.html

I think you over thinking my point....I did not mention a child not being secured properly. I mentioned the door flying open at highway speeds and what could have happened, nothing did happen but that's not the point.

Relax, take it slow next time. Jesus! Tesla aren't going to send you a gift card for jumping straight to blaming parents. Focus on the facts (as we know them, obviously one would want to know the complete story, we don't but we are using the info we have), a door flew open suddenly and that is rather shocking to say the least, especially considering the weight of the door. As the information has been presented, nobody can argue this is NOT a problem and should be addressed!

 

[Tecyber1]

I just checked my latches, they seem very soild but i only have 5000 miles registered anyway. I compared with my GLS, they don't seem much difference in rigidness . Of couse, CT door is much heavier than GLS door.

I never paid attention to the latches till this post. I just found 2 pink mark line which actually can be easily removed on 2 of 4 latches. What is that for?

OP door latch was the only incident i found everywhere for such severe failure. The only reason i usually don't recommend CT to my best friend is even the my CT itself is amazing but you never know who will be the next for a crappy just-start-ramping Friday afternoon build.

I'll actually check mine today as well....

 

[Deleted member 17810]

They've already posted on the NHTSA so, I'm gonna say thats a stretc

I'm guessing it's a QC mark to indicate the proper torque was applied.

aktchually

It's to track backing out in case the proper torque wasn't applied.


potatoe-tomatoe

 

[TyPope]

Correct, it would be rightfully characterized as "gross incompetence" if a 1 year old was (1) not securely fastened in a child seat and (2) child seat not securely fastened into the vehicle.

Both of which are the parent's responsibility.

If anyone is relying on a car door to keep their child, who is in a Car Seat, safely inside the car, you're doing something drastically wrong. Please see online resources or personalized instruction.

https://www.safekids.org/tip/installing-your-car-seat

https://www.healthychildren.org/Eng...ar-Safety-Seats-Information-for-Families.aspx

https://www.cdc.gov/child-passenger-safety/about/index.html

If the door swung out, hit another car and slammed back hard... Yeah, it could hurt a kid if the glass was just shattered in their face. He didn't say the child seat would leave the truck.

Most doors wouldn't open against the wind very well but if you were in an accident and the door flew open and then back shut fast, that would be a bad day aside from the accident.

 

[Crissa]

...if the glass was just shattered in their face.

Yeah. That's why the windows are laminated.

-Crissa

 

[Vrl1467]

The toxic obsession with Tesla which is blinding some of us from the facts is alarming. The facts are that my latch failed and the door swung open when on an on-ramp to a freeway (right turn, causing pressure of the left door- basic physics).

Anyone can tighten any bolts - that’s not the point. The point is, if you too own this car - that we are all excited to buy and drive and keep - then be smart and check this issue out so you don’t experience the same or worse.

Period. Folks acting as if there are Tesla Conspiracy theorists here, or acting as private investigators - you do you. If you’re happy not checking your latches, that choice is yours.

My child was secure in a car seat, suggesting otherwise is just a red herring. And my child was presented with significant, inexcusable risk from a failed door latch. This is Teslas fault. Period.

Can I screw this on tightly. Does that mean I should check every bolt in the car? Including ones I can’t see or access? Again, don’t be foolish. We don’t have these discussions with other cars on the market - why should we accept this for the cybertruck. Toxic loyalty, toxic obsession. Again, you do you.

 

[dalton108]

The toxic obsession with Tesla which is blinding some of us from the facts is alarming. The facts are that my latch failed and the door swung open when on an on-ramp to a freeway (right turn, causing pressure of the left door- basic physics).

Anyone can tighten any bolts - that’s not the point. The point is, if you too own this car - that we are all excited to buy and drive and keep - then be smart and check this issue out so you don’t experience the same or worse.

Period. Folks acting as if there are Tesla Conspiracy theorists here, or acting as private investigators - you do you. If you’re happy not checking your latches, that choice is yours.

My child was secure in a car seat, suggesting otherwise is just a red herring. And my child was presented with significant, inexcusable risk from a failed door latch. This is Teslas fault. Period.

Can I screw this on tightly. Does that mean I should check every bolt in the car? Including ones I can’t see or access? Again, don’t be foolish. We don’t have these discussions with other cars on the market - why should we accept this for the cybertruck. Toxic loyalty, toxic obsession. Again, you do you.

?

 

[GatorCyber]

The toxic obsession with Tesla which is blinding some of us from the facts is alarming. The facts are that my latch failed and the door swung open when on an on-ramp to a freeway (right turn, causing pressure of the left door- basic physics).

Anyone can tighten any bolts - that’s not the point. The point is, if you too own this car - that we are all excited to buy and drive and keep - then be smart and check this issue out so you don’t experience the same or worse.

Period. Folks acting as if there are Tesla Conspiracy theorists here, or acting as private investigators - you do you. If you’re happy not checking your latches, that choice is yours.

My child was secure in a car seat, suggesting otherwise is just a red herring. And my child was presented with significant, inexcusable risk from a failed door latch. This is Teslas fault. Period.

Can I screw this on tightly. Does that mean I should check every bolt in the car? Including ones I can’t see or access? Again, don’t be foolish. We don’t have these discussions with other cars on the market - why should we accept this for the cybertruck. Toxic loyalty, toxic obsession. Again, you do you.

Tesla is an American car.
Americans have always built cars of questionable build quality

 

[Crissa]

The toxic obsession with Tesla which is blinding some of us from the facts is alarming. The facts are that my latch failed and the door swung open when on an on-ramp to a freeway (right turn, causing pressure of the left door- basic physics).

Anyone can tighten any bolts - that’s not the point. The point is, if you too own this car - that we are all excited to buy and drive and keep - then be smart and check this issue out so you don’t experience the same or worse.

Period. Folks acting as if there are Tesla Conspiracy theorists here, or acting as private investigators - you do you. If you’re happy not checking your latches, that choice is yours.

My child was secure in a car seat, suggesting otherwise is just a red herring. And my child was presented with significant, inexcusable risk from a failed door latch. This is Teslas fault. Period.

Can I screw this on tightly. Does that mean I should check every bolt in the car? Including ones I can’t see or access? Again, don’t be foolish. We don’t have these discussions with other cars on the market - why should we accept this for the cybertruck. Toxic loyalty, toxic obsession. Again, you do you.

Well, it shouldn't happen, but the point that it didn't have the marks on it kinda makes suspect that it wasn't finished.

It just seems surprising you wouldn't have noticed the door was loose first - but things happen.

-Crissa

 

[REM]

The toxic obsession with Tesla which is blinding some of us from the facts is alarming. The facts are that my latch failed and the door swung open when on an on-ramp to a freeway (right turn, causing pressure of the left door- basic physics).

Anyone can tighten any bolts - that’s not the point. The point is, if you too own this car - that we are all excited to buy and drive and keep - then be smart and check this issue out so you don’t experience the same or worse.

Period. Folks acting as if there are Tesla Conspiracy theorists here, or acting as private investigators - you do you. If you’re happy not checking your latches, that choice is yours.

My child was secure in a car seat, suggesting otherwise is just a red herring. And my child was presented with significant, inexcusable risk from a failed door latch. This is Teslas fault. Period.

Can I screw this on tightly. Does that mean I should check every bolt in the car? Including ones I can’t see or access? Again, don’t be foolish. We don’t have these discussions with other cars on the market - why should we accept this for the cybertruck. Toxic loyalty, toxic obsession. Again, you do you.

I think the part you are missing is that people are going to be extremely skeptical of someone who has zero reputation here that comes to sensationalize their first post with unnecessary drama.

People come here all the time and completely fabricate stories so they can stir up the tabloids. Most of of them are probably shamelessly short TSLA and want to damage their reputation in any way possible.

Do you have the dashcam footage to show us, or not?

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