nfortier
Member
- First Name
- Norm
- Joined
- Jul 22, 2021
- Threads
- 1
- Messages
- 14
- Reaction score
- 22
- Location
- Virginia
- Vehicles
- CTFS, Model s
- Thread starter
- #1
History; CT - Foundation Series, Delivery - June, Miles - 14K. Previously CT issues - None, Garaged - No, Charge - 80%, Ability to connect to external power source - no
Not sure if anyone has had this happen. Last Tuesday (Cold 15 Degrees), I went to open door but couldn't. CT was dead. What was a clear indicator there was a serious problem, I didn't see the screen sentry mode activate, nothing. After numerous attempts no luck. I called Tesla, they tried a remote access, no luck. A service call was placed (props to Tesla service, they arrived within an hour). CT was not moveable. Literally there was no power in the vehicle. The tech was finally able to locate/remove a cover on driver side front bumper to access power cables to open frunk. Frunk was opened, then he removed a cover panel below the windshield that gained access to power cables for the main power. He literally connected jumper cables and we could power the vehicle enough to place CT in towing mode. Leaving the external power source connected, The tech was able to load CT onto tow truck bed.
Day 2 Tesla update - I went to service center, received a loaner (Thank you Tesla!). Service staff staffed team has never seen this problem. Escalated to engineering. Four days later -No meaningful Tesla service update. Tesla app indicates a completion date of next Friday. Fingers crossed that's actually the case.
More to follow.....
Not sure if anyone has had this happen. Last Tuesday (Cold 15 Degrees), I went to open door but couldn't. CT was dead. What was a clear indicator there was a serious problem, I didn't see the screen sentry mode activate, nothing. After numerous attempts no luck. I called Tesla, they tried a remote access, no luck. A service call was placed (props to Tesla service, they arrived within an hour). CT was not moveable. Literally there was no power in the vehicle. The tech was finally able to locate/remove a cover on driver side front bumper to access power cables to open frunk. Frunk was opened, then he removed a cover panel below the windshield that gained access to power cables for the main power. He literally connected jumper cables and we could power the vehicle enough to place CT in towing mode. Leaving the external power source connected, The tech was able to load CT onto tow truck bed.
Day 2 Tesla update - I went to service center, received a loaner (Thank you Tesla!). Service staff staffed team has never seen this problem. Escalated to engineering. Four days later -No meaningful Tesla service update. Tesla app indicates a completion date of next Friday. Fingers crossed that's actually the case.
More to follow.....
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