Critical Issue Caused Damage - Need Help Contacting Tesla

[Bludvl00]

It was my turn for the critical issue / pull over safely flashing red warnings. For me, it happened while moving in reverse in a parking lot - lost cameras, rear steering, and eventually all power. Towed to service center, diagnosed as a faulty PCS and replaced it within a week and my cyberbeast is running fine. Problem is I was not able to safely avoid other cars and my truck caused some property damage. I’d like to discuss reimbursement with Tesla. Service Center advised me to contact [email protected] but they don’t respond. The customer service number is just a series of automated menus that eventually gets me back to the service center. Does anybody have any suggestions for contacting Tesla?

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[mongo]

It was my turn for the critical issue / pull over safely flashing red warnings. For me, it happened while moving in reverse in a parking lot - lost cameras, rear steering, and eventually all power. Towed to service center, diagnosed as a faulty PCS and replaced it within a week and my cyberbeast is running fine. Problem is I was not able to safely avoid other cars and my truck caused some property damage. I’d like to discuss reimbursement with Tesla. Service Center advised me to contact [email protected] but they don’t respond. The customer service number is just a series of automated menus that eventually gets me back to the service center. Does anybody have any suggestions for contacting Tesla?

Did you lose brakes also? How did the property damage occur?

 

[Bludvl00]

Very slowly rolled into another vehicle. Didn’t feel or hear it. Partial brake loss - they’d engage but only if you jammed the pedal hard to the floor. Obviously didn’t realize that until it was too late.

 

[REM]

Tesla is likely not going to respond because they are not liable for the damages, that's why we are all mandated to have auto insurance. Contact your auto-insurance and file a claim with them.

 

[averyk12]

Exactly right, let your insurance do that.

 

[JCERRN]

It was my turn for the critical issue / pull over safely flashing red warnings. For me, it happened while moving in reverse in a parking lot - lost cameras, rear steering, and eventually all power. Towed to service center, diagnosed as a faulty PCS and replaced it within a week and my cyberbeast is running fine. Problem is I was not able to safely avoid other cars and my truck caused some property damage. I’d like to discuss reimbursement with Tesla. Service Center advised me to contact [email protected] but they don’t respond. The customer service number is just a series of automated menus that eventually gets me back to the service center. Does anybody have any suggestions for contacting Tesla?

Curious, were you using autopark or just driving in reverse? If a component covered by warranty failed, then theres a chance they are liable for the damage if you can prove it was because the component failed. Talk to a lawyer.

 

[SlegMD]

lol, you go through insurance my dude. You’re not going to sweet talk them into it. GL.

 

[btcrealm]

The go through insurance comments are correct. They make their money off of charging you and not paying out if they don't have to. If they think there is a chance it is vehicle failure that caused the damage they'll send their pack of lawyers barking up Teslas door.

 

[Bludvl00]

Arguably not worth it. Total liability is just slightly more than my deductible, and I doubt my ins co goes after Tesla for less than a few thousand of liability. So it hurts me more in the end than paying out of pocket. Was just trying to give Tesla a chance to do the right thing.

 

[Sturdybirdy]

That sucks. In a perfect world, Tesla should cover the damage. No harm in hounding them. Good luck!

 

[REM]

The go through insurance comments are correct. They make their money off of charging you and not paying out if they don't have to. If they think there is a chance it is vehicle failure that caused the damage they'll send their pack of lawyers barking up Teslas door.

And if it was registered in the Blackbox as a collision, Telsa will have the telemetry to provide to them if necessary.

@Bludvl00 , I believe you can request that report too, and you may be able to determine the nature of the failure and if it's worth pursuing further. Good luck to ya.

 

[CyberGus]

I’ve never heard of Tesla taking responsibility, even when Summon caused a crash.

 

[Crissa]

An EV without regen, yes, you have to press further on the brakes than usual. That's not a brake failure, though.

-Crissa

 

[cybercricket]

If there were major financial losses or worse caused by a product defect, then it would be a matter for lawyers. Since it's a minor loss situation, insurance is the only practical avenue.

 

[REM]

I’ve never heard of Tesla taking responsibility, even when Summon caused a crash.

There have been a handful of cases, but NDAs were a part of it (as to be expected).

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