Fixed Vault Cargo Divider replacements being sent by Tesla

[bushidosunny]

I received mine in march. Doesn’t fit. I never received notification of a replacement. I asked the Tesla shop and here is the supply. I doesn’t make sense to me how the local service center can fix it for me unless they alter it somehow.

Thank you for contacting Tesla Shop Support.

You noted:
"Order YWWYRES4TT
Hi I have problem that my vault divider only fits in the back but not the middle of the vault where i want it to. I heard theres a new version that some people are automatically getting a replacement. I've waited for one of those emails but haven't received one. Can you send me one that works in the middle of the vault?"

If you have not done so already, please reach out to your local Service Center directly by scheduling a Service Visit via your Tesla App. When scheduling please INCLUDE supporting details, such as photos or videos, supporting your concerns in the description. The Service Center will update you on your service visit via the Tesla App.
https://www.tesla.com/support/service-visits

Please let us know if you have further questions or concerns. Thank you for supporting Tesla's mission to accelerate the world's transition to sustainable energy.

Dennis
Tesla Shop Support
45500 Fremont Blvd, Fremont. CA 94538

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[CyberFreak]

There is an alternate possibility for the issue: the bed itself is slightly bowed upwards in the middle part. The SC may be able to replace that.

 

[T-1000]

There is an alternate possibility for the issue: the bed itself is slightly bowed upwards in the middle part. The SC may be able to replace that.

I saw some posts on this as well, that some owners had that bed issue.

 

[CyberFreak]

I saw some posts on this as well, that some owners had that bed issue.

Ironically unless you buy the cargo divider you would never know you had this issue making this part highly desirable as a tool to perfect your vehicle!

 

[cyberHoward]

Glad they are doing this. Got mine last week, it has the flat edges and it was a big struggle to make it fit. I thought it was me not doing it right.
Hopefully I will get the email soon.

Did anyone else recently get an email about the divider. I basically had to force it into place and then force it out of place. I would love to know how we initiate getting an replacement.

 

[agordon117]

We are probably all going to automatically get replacements, but they are only replacing them in order of who bought them, as they get stock in. Support people probably know nothing about it, which is normal with tesla.

So those of us who ordered one in january or whenever they came out will be getting emails and replacements much sooner than those of us who ordered in march.

 

[CT4SONG]

We are probably all going to automatically get replacements, but they are only replacing them in order of who bought them, as they get stock in. Support people probably know nothing about it, which is normal with tesla.

So those of us who ordered one in january or whenever they came out will be getting emails and replacements much sooner than those of us who ordered in march.

Ordered Apr 3rd and received replacement Monday.

 

[agordon117]

Ordered Apr 3rd and received replacement Monday.

Ah, I forgot. Tesla throws darts at a list of names to decide the order of things.

 

[cyberHoward]

Ah, I forgot. Tesla throws darts at a list of names to decide the order of things.

Ordered 3/30/24, received original 4/09/24, no word yet on replacement.

 

[nico007]

Did anyone else recently get an email about the divider. I basically had to force it into place and then force it out of place. I would love to know how we initiate getting an replacement.

No news on my end.

 

[powerball]

I received my replacement today. Don't see any noticeable differences vs old one. Same feet and latch/bolt. Maybe it is something inside?

 

[getsometom]

I got the flat edges on mine. Ordered it April 7. No word on replacements

 

[powerball]

I got the flat edges on mine. Ordered it April 7. No word on replacements

My old and replacement has the same bolt pattern as pictured.

 

[jackychu]

I just got my replacement today

 

[JesseDGreat]

I have not received my replacement yet but was notified that it shipped. I cannot use my original one past where the extra storage opens up on the bed. But Im looking at all these pictures, and they seems to say that the issue is at the actual latch but I think the FEET on the divider and not long enough to lay flat on the bed.

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