Tesla changed the Powershare benefit for FS CT orders - from $4000 credit to $2500 voucher

[mongo]

Thank you for the follow up. That makes good sense.

I get your point about two+ Powerwalls and two Gateways but in terms of the Cybertruck
I think it means the CT connects/talks to one Gateway which talks to one 200 amp panel.
I think that means you have to be sure all your critical loads are in one 200 amp panel similar to having a generator subpanel.

I was hoping to get away without doing that but it sounds like it is what it is. There are other options like the https://www.span.io/ panel which lets you dynamically control which loads are used. As well a similar setup with Lumin Edge to dynamically control circuits. https://www.luminsmart.com/lumin-edge

The utility person I've spoken to at our likely future home site also mentioned the 320 ("The 400 amp service is a 320 amp meter socket (320 continuous).")

In any event, thank you for the additional clarity as I thought I hit a complete road block but it sounds like there is just more planning required (main panel and critical load panel on the Tesla gateway).

Yeah, we have dual 200A panels and will need to repartition or go with something like Span to make it fully automatic. Although, if the Cybertruck is home so are we and could flip off the extra breakers manually...

Sponsored

 

[DrShah]

So now they are no longer including the $4000 installation/labor credit to install PowerShare for the FS Cyberbeast correct? If so, I am going to hold off on configuring the Cyberbeast, I got my email to configure last night ( I originally placed the deposit/reservation on 7/19/2020). The Foundation Series makes no sense. I guess what’s another 1-2 years after already waiting 4 years .

 

[CyberTex]

So now they are no longer including the $4000 installation/labor credit to install PowerShare for the FS Cyberbeast correct? If so, I am going to hold off on configuring the Cyberbeast, I got my email to configure last night ( I originally placed the deposit/reservation on 7/19/2020). The Foundation Series makes no sense. I guess what’s another 1-2 years after already waiting 4 years .

I think we’re still waiting for a definitive answer on this. There is no mention of $4K on Qmerit’s site. My quote is now ready to approve and I need to find out to proceed.

I also haven’t seen where any Cyberbeast owner has received the 2.5K voucher email; only AWD. Anyone?

 

[mongo]

So now they are no longer including the $4000 installation/labor credit to install PowerShare for the FS Cyberbeast correct? If so, I am going to hold off on configuring the Cyberbeast, I got my email to configure last night ( I originally placed the deposit/reservation on 7/19/2020). The Foundation Series makes no sense. I guess what’s another 1-2 years after already waiting 4 years .

Yeah, it is no longer listed on the order page so it seems like it is not part of the Beast Foundation package for new orders.

 

[Rockwell]

Did anyone get the email that already got the $700 voucher? I have been sitting on my voucher as I wrote and complained to Tesla about the value being too low. Went through the arbitration process and was supposed to hear something within 60 days, it's now passed 70 days. Tesla is very poor in supporting their customers with questions.

I got the $700 voucher (AWD delivered March 28) and was sitting on it too, because the Vault bins were always out of stock and couldn't spend it. I saw the increase to $2500 and reached out on Tesla chat and they told me to send an email to the PowerShare team at [email protected]

In the email I requested that my unused $700 voucher be increased to the current $2500 voucher amount. I sent that email on May 30, haven't got any response yet. I chatted with Tesla today and they said that PowerShare department is overwhelmed with inquiries and it's taking 2 weeks for them to respond to emails. In the meantime, the Vault bins popped back into stock and rather than lose those, I spent my voucher to buy them and the tailgate ramp, so now I don't know if they'll still give me the $1800 balance. How did you get to an arbitration process? Since it's been 70 days, you must have started that before they decided to increase the vouchers across the board to $2500. Maybe your arbitration made them reconsider that low $700 amount and they increased it - for everyone else. I think all of us $700ers should be included, too.

 

[donnyb]

I got the $700 voucher (AWD delivered March 28) and was sitting on it too, because the Vault bins were always out of stock and couldn't spend it. I saw the increase to $2500 and reached out on Tesla chat and they told me to send an email to the PowerShare team at [email protected]

In the email I requested that my unused $700 voucher be increased to the current $2500 voucher amount. I sent that email on May 30, haven't got any response yet. I chatted with Tesla today and they said that PowerShare department is overwhelmed with inquiries and it's taking 2 weeks for them to respond to emails. In the meantime, the Vault bins popped back into stock and rather than lose those, I spent my voucher to buy them and the tailgate ramp, so now I don't know if they'll still give me the $1800 balance. How did you get to an arbitration process? Since it's been 70 days, you must have started that before they decided to increase the vouchers across the board to $2500. Maybe your arbitration made them reconsider that low $700 amount and they increased it - for everyone else. I think all of us $700ers should be included, too.

This is the email I wrote and I just followed up on it but still have not heard anything. Super frustrating! I am going to send an email to the Powershare support team now.

March 22, 2024

Tesla
1 Tesla Road
Austin, TX 7872


Resolution Team,

I recently purchased a 2024 Cybertruck AWD VIN: 7G2CEHED0RAXXXXXX. Before my delivery, I received a survey about the installation of the Powershare equipment. In the survey, I explained I would be moving in a few years and would like to hold off on installation. I received a call from the certified Tesla installer and explained my situation. They told me they needed to reach out to Tesla for further instructions. I never heard back.

On March 21, 2024, I received an email from Tesla stating my Powershare Home Backup was canceled and I would receive a $700 voucher. $700 is far less than the cost of the equipment purchased as part of the Foundation Series. The Universal Wall Charger costs $620 and the Powershare Home Backup (Gateway V3 est. $1300-$1800) with a total value estimated at $1920-$2420. This is far less than the $700 voucher issued.

I have attached a photo of what was included in the $20,000 Foundation Series. As you can see, a Universal Wall Charger and Powershare Home Backup equipment are part of the purchase price.

My suggested resolution is to provide Supercharging credit equivalent to the value of purchased equipment with an expiration date of 5 years from the date issued.



Thank you for your consideration of this matter,


This is in your purchase agreement:
"In the event of a concern or dispute between us, please send Tesla written notice to [email protected] describing the nature of the dispute and the relief sought. If it is not resolved within 60 days, Tesla and you agree that any dispute arising out of or relating to any aspect of the relationship between us will not be decided by a judge or jury but instead by a single arbitrator in an arbitration administered by the American Arbitration Association (AAA). This includes claims arising before this Agreement, including claims related to statements about our products. Alternatively, you may opt out of arbitration as described below."

 

[jimnycricket65]

If someone can get us an email address of a contact, I feel like this should be retroactive for all previous Foundation series orders!

Wait, I have a foundation series. the voucher doesn't apply to all the foundation series?

 

[jimnycricket65]

From what I understand I can use the voucher to buy the base camp tent?!?

you are short $500 plus tax on $3000 item. I want to do this instead. Send me $3000.

 

[JesseDGreat]

I got my $2,500 voucher this evening. I took delvery of my AWD on 04/30

 

[jimnycricket65]

My response was back in December 2023.

And then I did get THIS response from them:

 

[2new2care]

I got my $2,500 voucher this evening. I took delvery of my AWD on 04/30

Did you have to request it by sending them an email, or did they send it to you automatically?

 

[Stuck4ger]

I don't have my Beast yet but hope this X gets some attention:


Hey @elonmusk, those buying @Tesla Foundation Series #CyberTrucks who cannot use the home PowerShare option are getting a $2500 credit to use at the Tesla store. But it has to be a one-time purchase, many of the items are out of stock, and the voucher expiration date is approaching! Why not allow purchasing any of the following? 1. Out of stock items (to be delivered when they are available) 2. Gift cards with a reasonable expiration date 3. $2500 in supercharging credits (no expiration)

7:37 PM · Jun 21, 2024

 

[jimnycricket65]

How do we get Tesla’s attention on this. I don’t expect Elon to see this.

 

[2new2care]

Can you use the voucher to buy a Tesla gift card?

 

[jimnycricket65]

Can you use the voucher to buy a Tesla gift card?

No, I read and heard.

Sponsored