Cybertruck Door Failure

[Cyber Man]

If this is an authentic post, then the issue is definitely concerning. Hope Tesla root causes the problem and takes necessary steps. I’m very surprised that a Tesla engineer dismissed it as a cosmetic issue and said “stop complaining” ?‍

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[g7bupw9z]

Did you try to unscrew the bolts using a power drill? Look at the damages...

 

[Geebz]

I have a feeling this is fake, for one why is the photo of a screenshot of a photo.
Secondly the person claims the door swung open but you can clearly see the latch has a bolt still attached so it couldn’t completely swing open.
Clearly the person is lying to some degree. I’m not saying the person didn’t have an issue as you can clearly see the latch missing a screw and the other screw is loose, but something isn’t lining up.

 

[Vrl1467]

Oh boy - so many skeptics here. Let me try to clarify a few concerns:

1. First off, I attached screenshots because my photos were “live”, I’ve attached actual photos here. And shared small snippets of video (There’s a limit to file size).

2. I stated that a Tesla engineer told me not to complain. This was via social media and the person I was referencing was not actually a current Tesla employee.
3. My car was picked up last night and they have taken it to the SC to review the failed latches (both drivers side and rear passenger side) and to fix body damage and damage to our window resulting from the door not closing.

4. The latch is still hanging by a screw. What likely happened is that the door when closed was latched but because these screws became loose, the door replaced when taking a turn (and applying pressure on the door latch) which causes the latch to fail in full and to send the door flying wide open.

5. I have a loaner and will report back the findings. I have also filed a formal complaint with the NHTSA and will report back any response from them - including any recall notices.

6. I waited 4 years for this car, and I booked my reservation the moment I saw it. I am obsessed with the design of this car. And this is my third Tesla - I have a model 3, and bought my parents a model 3. I am also a shareholder of TSLA stock and believe in the company. I even purchased the tent - and was so excited to have this car be my dad van.

7. Howver, from the other nights incident - I’m just so shaken. This could have ended so tragically with my child in the rear seat (car seat) right where the door failed. And the fact that the latch on my drivers side door is also loose tells me this is an issue with the entire way the latches are designed. Putting this in context to the accelerator pedal that can dislodge, the wiper blade motor that fails, and the rear panel that flies off tells me that this car- despite being so delayed, was rushed to market. As much as I want this car, and as much as I want this car to succeed, it’s just not responsibly designed or built - and it’s just a matter of time before it costs someone their life. This is why I am sharing my story.

 

[Vrl1467]

I also have a video of when I pulled over which shows the door swung wide open as we are on the on-ramp but it has my baby’s face in it so I don’t want to share that here. But here is the video I took while driving back - luckily we were about 5 miles home but my wife literally had to sit in this seat holding the door closed with her hand as we drove home on the freeway.

And you can see on the screen that the door doesn’t register as locked.

 

[Vrl1467]

Did you try to unscrew the bolts using a power drill? Look at the damages...

No - that damage happened

Driving down the freeway in privacy??

They were Live Photos (from my iPhone) so I wanted to upload a flat image. I posted the original photos and a short video in a reply… I’m just not sure what’s motivating this type of skeptism. The photos are real, the story is real. I bought the car because I love the design. And the last thing I want is for it to be a lemon - but I can tell you from my experience the other night, this car is not safe to be on the road. Period. I waited so long for this car and am so bummed to be saying this.

 

[Vrl1467]

Regardless of the circumstances here, I'm a little amazed at how light the door latch hardware is, and especially that it uses some kind of nuts behind unreinforced sheet metal instead of a welded boss that reinforces the back side of that panel and would allow replacement of that part without access to the inside.

Someone forgot the thread lock....

And this is the way all 4 latches are designed. We used only two doors and while the rear passenger door latch failed, my drivers side door is also loose and failing (though it still latches but it causes the door to be gapped and shakes when driving. When driving you can hear the noise of air - as if the window were cracked.). It’s insane!

 

[Vrl1467]

They don't seek out the forum until they have something happen. It makes the sample here weighted towards reports of trouble.

-Crissa

Yup - I just wanted a place to share this story so it doesn’t result in a tragedy for someone else who owns this truck.

 

[Vrl1467]

I would have their ass for that, especially knowing my young child was sitting there. That could have been deadly via their gross incompetence.

I would pull dashboard video, it should clearly show the door swing open while going down the road. You have pics of the damage etc. You very well may have a legit reason to lawyer up and I am not litigious at all!

Can someone help me understand how to pull this? I don’t have this set up with a hard drive. Can I still access the footage?

 

[AlmostHuman]

Checked all my doors to be sure. I noticed in the OP pictures there are no torque marks on the bolts. That seems odd.

 

[NiceCybertruck]

I would have to think that it would be making a sh!t-ton of noise… because the door(s) would be loose at that point. Something is not right with this story. If multiple doors were loose, it would be rattling like crazy. Am I missing something?

 

[froggedup]

No - that damage happened


They were Live Photos (from my iPhone) so I wanted to upload a flat image. I posted the original photos and a short video in a reply… I’m just not sure what’s motivating this type of skeptism. The photos are real, the story is real. I bought the car because I love the design. And the last thing I want is for it to be a lemon - but I can tell you from my experience the other night, this car is not safe to be on the road. Period. I waited so long for this car and am so bummed to be saying this.

You can turn off the live feature on photos you've already taken, just tap the edit button and toggle the live icon near the top. You can also remove location meta data on the photo by swiping up on the photo, you'll see the location data. Tap on adjust and remove the location from the photo.

 

[REM]

Can someone help me understand how to pull this? I don’t have this set up with a hard drive. Can I still access the footage?

Ah yes... the 3-time Tesla vehicle owner posting a dramatic, sensationalized story and he doesn't know how to copy any of the dashcam recordings lmao. ok, guy ? Let me guess, you are going to go out to your truck next and tell us that you didn't have recording enabled?

So concerned about the safety of your child that you decided to drive at least 66 miles per hour, one handed, while you play with your phone? Couple this with the "official" NHTSA complaint, you being a shareholder, suggesting that all the vehicles should be grounded until further notice...

Yeah. Not buying your story here as the truth, whole truth, and nothing but.

 

[CyberGus]

And the fact that the latch on my drivers side door is also loose tells me this is an issue with the entire way the latches are designed.

The latch design is fine, your bolts were evidently improperly torqued. My latches are rock solid.

If you believe you've found a defect, open a service ticket instead of relying on internet randos (including me, hahahaha)

 

[Speedr]

The latch design is fine, your bolts were evidently improperly torqued. My latches are rock solid.

If you believe you've found a defect, open a service ticket instead of relying on internet randos (including me, hahahaha)

Agreed. It sorta happened to mkbhd on his first review (the bolt was loose so the door didn't shut all the way). A lot of the bolts were loose, or became loose over time until they updated the process.

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