Fixed Vault Cargo Divider replacements being sent by Tesla

[edc]

I haven’t received the email. I ordered march 20. I am having latch problems. Think they are emailing in batches?

Same. Having some latch problems and ordered a while ago .. we will see

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[Jason Carlisle]

How much to ship the extra to me?

I have heard that from allot of folks. I tried about 10 diff locations and all are good. I have a 1900 range late feb VIN. Wonder why mine is different.

 

[The Tesla Guy]

Just got this email. I have had zero issues with current one. Works in every location in the bed and latches perfect.

When did you receive the original one?
I received mine on 3/18.
Not able to check to see the version.
No replacement email yet.

 

[Speedr]

Got this email from Tesla.
I am getting another one.

Hello,

You recently purchased the Cybertruck Vault Cargo Divider from the Tesla Shop.

We have identified a potential defect with the latch mechanism on the product you ordered and will be sending you a replacement to the address listed on your original order at no cost to you. There is no need to return the original item to us—you may keep or dispose of it as you see fit.

Thank you for being a Tesla customer.

The Tesla Shop Team

Thanks for the picture! That's the dream right there! I can't get it to fit there. It's either over the underneath storage, or all the way at the front of the truck bed. What you have is the perfect config. Congrats! Hoping the new version somehow works there...

 

[Thatch]

Key point…do not force the latch mechanism down to lock it in place or you risk bending the whole mechanism…in theory it’s designed to fit into both sides of the L-track and smoothly lock in.

 

[T-1000]

When did you receive the original one?
I received mine on 3/18.
Not able to check to see the version.
No replacement email yet.

April 3rd. Zero issues with it.

 

[The Tesla Guy]

April 3rd. Zero issues with it.

Thank you for the response.
So it’s likely that I have the one that needs to be replaced.
I’ll be able to check tomorrow.
My guess is that they are replacing them for people that already have their trucks first. I ordered in March, but still have not received my vin yet.

 

[Scott2613]

hopefully this helps those of us who can't get it to fit everywhere in the bed. Mine only fits on top of the under bed storage. It doesn't fit a single other position in the entire length of the bed.

Same here. I’m taking the side panels off to try and understand what’s wrong.

 

[CyberRich]

Mine was shipped 3/26 and has round ends. Fits well in all slots. Hopefully this fix will help everyone that’s having issues.

 

[CT4SONG]

When did you receive the original one?
I received mine on 3/18.
Not able to check to see the version.
No replacement email yet.

Ordered 4/3 and received 4/6.

 

[kobratoldya]

Got same email, didn’t open original box yet and they sending me another. Is it possible to use 2 at the same time ?

Yea, my wife said that we should divide our truck bed into thirds. Don’t think we would need to do that though.

 

[stevegshi]

I got my Cargo Divider on January 9. Will I get a replacement too?

 

[Axtrader]

My first CT collectible. The V1 cargo divider. Anyone wanna trade for their original hub caps?

 

[HellsNels]

Put in a Tesla Shop support ticket on Friday. They asked for a video demonstrating my concern this morning, so sent them in clips of me showing the divider not working basically for the middle 40% of the vault.

UPDATE: No dice. They said schedule a service center appointment. No replacement. They are calling that period (Late Mar/early Apr) of selling and shipping out the VCD a “bad batch”. Not exactly sure I buy that, but whatever.

UPDATE 2: Not sure if related to my request / complaining but now I just got the email saying a replacement will be sent. Being a Karen DOES work!

 

[Ric.M]

Received this email from Tesla:

Hello, You recently purchased the Cybertruck Vault Cargo Divider from the Tesla Shop. We have identified a potential defect with the latch mechanism on the product you ordered and will be sending you a replacement to the address listed on your original order at no cost to you. There is no need to return the original item to us—you may keep or dispose of it as you see fit. Thank you for being a Tesla customer. The Tesla Shop Team

This is reminiscent of old-timey Tesla customer service!

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